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“Fantastic views but more effort needed”

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The Spencer on Byron Hotel
Ranked #1 of 7 Hotels in Takapuna
Sydney
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Fantastic views but more effort needed”
Reviewed February 20, 2013

I stayed here for two nights on a recent business trip. The views were fantastic, i was on the 13th floor and could see the city, mount victoria and harbour all from my balcony. WIth such a great view I thought the glass would be clean inside and out. The glass that was easy to get to from the balcony was filthy... disgusting in fact. You would think they would keep it clean if it is that easy to access? Room servicing was done by a young man that did not seem to care too much about the outcome... he didnt do a very good job at all.
The hotel is tired and in desperate need of a refurb. The shower was in the bath, very old school motel like and the fittings and fixtures were very dated. The room was comfortable as was the bed, I had a suite that was only 10% more per night so the extra room was nice.
The staff were all helpful and friendly and the room service food was delicious... cudos to the chef! There is free parking on site for guests and the Takapuna shops are a short walk so there is plenty of cafe's and other stores if you need anything.
Overall, a decent place to stay if you want to be on the North Shore.

Room Tip: Ask for a high floor... you will enjoy the views!
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SydneyTravelbug88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, March 11, 2013
Thank you for taking the time to review your stay with us - I am saddened to hear that a member of our housekeeping team seems to have let our team down. This is not the Spencer standard, and we will be rectifying this matter. Thank you for your comments about our staff and our Chef - we will pass this on to our team and we hope to welcome you back to The Spencer in the future.
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762 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
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English first
Huddersfield, United Kingdom
Level Contributor
181 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed February 19, 2013

Had a room on the 19th floor had asked for harbour view on booking got one of the lake and beach. Still had good views, room had everything you needed. Car park free which was a bonus. Will stay here again on my next visit to NZ.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank waimara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, February 20, 2013
Thank you for taking the time to review your stay with us, and we hope to welcome you back to The Spencer again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 13, 2013

Spent four nights on the 8th floor. Nice view but room was quite shabby and in need of refurbishment. Housekeeping was very haphazard. Many things left undone including the bed on one occasion. Staff were courteous and helpful. There was no toaster in our room but that was soon rectified. The kitchenette included a washer and dryer. Takapuna beach area and shops are very nice and it was easy to catch a bus to and from the city. Bed was comfortable but small.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, February 18, 2013
Thank you for reviewing your recent stay with us at The Spencer, it is disappointing to read that one of our housekeeping team appears to have let us down: the staff member responsible will be spoken to about this incident. If you would like to discuss this further, please contact me - Debbie Barnett.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meulebeke, Belgium
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 2, 2013

Had a room on the 19th floor with breathtaking views over the surroundings.
Large windows and lots of light.
All the nice fun of Takapuna is just a short walk away (beautiful beach, shops, restaurants,..).
Really a nice place to unwind.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicolas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, February 18, 2013
Thank you for reviewing your stay with us at The Spencer, and we hope you return to Takapuna in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
Reviewed January 20, 2013

Amazing views!! The room was lovely - very clean and tidy. The staff were very friendly, we were well looked-after. We loved that there was free parking available too. The location is great with just a short walk to Takapuna for great food, drinks and shopping. I look forward to going back sometime soon!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMM2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, February 17, 2013
Thank you for taking the time to review your stay with us, and we hope to welcome you back to The Spencer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 19, 2013

Great position for enjoying Takapuna's restaurants, beach and bussing to the CBD. Easy checkin but no real interaction from the staff. Kitchen was modern and housekeepers did a thorough job but bathroom was tired and needed an upgrade.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, February 17, 2013
Thank you for taking the time to review your stay with us, and we hope to welcome you back to The Spencer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 17, 2013

Byron is a great spot if you're solely focused on clean and cheap. The view is great and close enough to walk to Takapuna shops/restaurants.

These are apartments and not hotels so I rate on OVERALL experience. There was not a bellman to help with luggage, so you could be on your own. The check in was easy and friendly.

Since it operates as apartments, cleaning can come sporadically. But, as I mentioned before, if you're looking for cheap and clean, then it's great. If you want/like services, you won't find them.

The rooms have great views and clean. It's the amenities that are missing.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holaratcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, February 20, 2013
Thank you for taking the time to review your stay with us at The Spencer - if you have a moment to contact me, I would love to hear more about your stay - Debbie Barnett.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Spencer on Byron Hotel

Property: The Spencer on Byron Hotel
Address: 9 - 17 Byron Avenue, Takapuna 0622, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Takapuna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Takapuna
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Spencer on Byron Hotel 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
The Spencer on Byron Hotel is located just 500m from Takapuna Beach with fantastic views of the city, Hauraki Gulf, Lake Pupuke and Takapuna. This Auckland hotel is the first business class accommodation provider on Auckland's North Shore and spectacular panorama of Auckland CBD to the south, Rangitoto Island to the east, and Lake Pupuke to the north. With Studio or One Bedroom Suites available including disabled access rooms, plus a swimming pool, spa pool, tennis courts, gym, restaurant and bar, The Spencer on Byron Hotel has something for everyone. ... more   less 
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Also Known As:
Spencer On Byron Hotel
Spencer On Byron Auckland
The Spencer On Byron Hotel Takapuna, Auckland, North Island

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