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“Great View”

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The Spencer on Byron Hotel
Ranked #1 of 7 Hotels in Takapuna
Nelson, New Zealand
2 reviews
“Great View”
Reviewed December 29, 2012

Great view. great location, late checkout meant we could leave car in basement and walk to shops. family unit gave us our own space (and Bathroom) away from the Teenagers. will stay again. good value for money

Room Tip: pay the extra few $$ for a view. awesome view to Auckland CBD and sky tower
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, January 8, 2013
Thank you for taking the time to review your stay with us at The Spencer, and we hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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766 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
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English first
Kerikeri, New Zealand
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 27, 2012

One of the better Auckland hotels. Staff were very helpful. Handy to shops and a range of eating establishments so not necessary to drive if you don't want to. Restaurant on site is well managed and has good food for those that want to stay in.

Room Tip: Something to watch is the kitchen. We were there to celebrate Christmas with family and had to fini...
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Stayed December 2012, traveled with family
Helpful?
Thank 691John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, January 8, 2013
Thank you for taking the time to review your Christmas stay with us at The Spencer, and we hope to see you again during 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Level 4 Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 22, 2012

A night here in November 2012 was good.
Car parking was underground and free of charge - good.
Suite was large with sitting room (fabulous view) kitchen with washer and dishwasher - very good.
Location - good.
Breakfast - busy and staff keen to remove plates if we got up to get more, even if previous was unfinished ! Buffet was OK but no fresh fruit.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrewiltn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, January 8, 2013
Thank you for taking the time to review your stay with us at The Spencer: it's great to have attentive staff, although there appears to have been some over exuberance by our breakfast staff - please be assured, this will be rectified. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 21, 2012

We were lucky enough to have 3 nights at Spencer on Byron, 1 when we arrived and 2 as we were leaving Auckland. The rooms (1 BR apartments) were clean and very spacious. We had only 1 problem during the whole time were were there. The first room we stayed in when we arrived had a balcony. The weather was bad and the wind blew through it all night and rattled through the bedroom, keeping us awake. The second room on the return trip had no balcony and we both slept extremely well.

The service was second to none, including organising car hire for us and a last minute booking for dinner at Orbit revolving restaurant at Sky Tower. Every staff member we encountered was professional, friendly and smiling.

If we ever have the opportunity to travel to Auckland again, we will certainly stay at Spencer on Byron.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J and K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, January 8, 2013
Thank you for taking the time to review your stay with us at The Spencer, and we hope to see you again in 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 6 Contributor
121 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 14, 2012

We spent 6 nights at this hotel recently and had an enjoyable and comfortable stay . We had a one bedroom suite with an electric stove, washer and dryer. The best thing about the hotel is the location - right in the heart of Takapuna, close to the awesome beach, and shopping outlets. Our room had stunning views of the beach and surronding areas. There is a public bus stop right next to the hotel as well which would allow you to get to the city/downtown in 15 minutes.

We had breakfast once at the hotel and it was good with a variety of options. The staff were pleasant and efficient in dealing with whatever queries we had. The wi-fi was sepeartely charged though which i felt was a negative since most hotels now offer free wi-fi. it was $ 20 for 24 hours or 50$ for a week. Check out is also at 11 which again is a bit earlier than the usual 12 pm but we were able to get an hour extension so that was fine.

If you are looking at one of the more plush hotels in Takapuna - then you can't go wrong with the Spencer on Byron. Having said that there are other options in the area that would be worthwhile checking out that would be a bit lighter on the wallet.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warren F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, January 8, 2013
Thank you for taking the time to review your stay with us at The Spencer, and we hope to see you again, should you return to New Zealand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed December 11, 2012

The Spencer on Byron is a great place to stay!! Its close enough to the city to get in and out easily but far enough away to be away from the hustle and bustle. If you are looking for great views of the harbour or the city lights at night this is the one for you. I was so pleased with the service and as someone that travels with business for 5 months of the year the little things that The Spencer on Byron take care of means alot. Great shower, comfy beds, good service and great views. Everything I love in a place. I will be back for sure.

Room Tip: The higher the better the view.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, January 8, 2013
Thank you for reviewing your stay with us at The Spencer, and we look forward to welcoming you back during 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
66 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 6, 2012

Stayed at Spencer on Byron for 10 nights - and whilst my last stay I felt it was a little tired - now I believe it is quite exhausted. The most consistent thing about the Spencer on Byron is the inconsistency. The staff were so so - depending on who you managed to see, phone calls to reception or house keeping rang out, the cleaning was not at all up to par and generally the whole place including staff need to be upgraded. A couple of the several issues - asked for a power board as the only power source was behind the bed & I needed to charge laptop/phone etc - but told there was none - only to ask the next day and reception rummaged about in drawers & found one; came back after a long day at work to find all my towels which were hanging on hooks taken & replaced by 1 towel - when I asked for 2 towels (in total) next day 6 towels appeared which diminished to 3 and increased again obviously depending on cleaning staff. Just not up to standard - and would not risk staying here again unless things dramatically improve. There is one redeeming feature however - the restaurant is great!

Room Tip: Stay somewhere else
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Guest Relations Manager at The Spencer on Byron Hotel, responded to this review, January 8, 2013
Thank you for taking the time to review your stay with us at The Spencer - I am saddened to read of our staff's lack of attentiveness and am disappointed that we appear to have been let down. Our expectations upon all our staff reinforce on customer service, attention to detail, prompt reactions to requests and following of set procedure. I hope you have the opportunity, and choose, to return to us, and receive the attention and service that The Spencer prides itself on.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Spencer on Byron Hotel

Property: The Spencer on Byron Hotel
Address: 9 - 17 Byron Avenue, Takapuna 0622, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Takapuna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Takapuna
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Spencer on Byron Hotel 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
The Spencer on Byron Hotel is located just 500m from Takapuna Beach with fantastic views of the city, Hauraki Gulf, Lake Pupuke and Takapuna. This Auckland hotel is the first business class accommodation provider on Auckland's North Shore and spectacular panorama of Auckland CBD to the south, Rangitoto Island to the east, and Lake Pupuke to the north. With Studio or One Bedroom Suites available including disabled access rooms, plus a swimming pool, spa pool, tennis courts, gym, restaurant and bar, The Spencer on Byron Hotel has something for everyone. ... more   less 
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Also Known As:
Spencer On Byron Hotel
Spencer On Byron Auckland
The Spencer On Byron Hotel Takapuna, Auckland, North Island

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