Though this hotel is well located, well built and serves decent food, we won't stay there again, since we found the staff and service awful. As a starter, we arrived to check in, the manager was casually chatting to a couple and didn't acknowledge us for almost 10 minutes, which was quite unprofessional. When we went to buy some wine at the bar, there were aboutn5 staff there doing nothing but stare at the guests as if they had never seen anyone else in their lives, in a very strange way. The staff were quite odd, acted as if they were above their jobs, and seemed liked they didn't know what they were doing. I found it hard to explain to my husband and friends who were also there, until someone found the perfect way to describe how they thought the staff were: eerie.
On another note, the breakfast area is very badly set up and guests kept bumping into each other trying to serve themselves, which was very uncomfortable. So not worth is to pay a decent amount of money to have very bad service from an unprofessional staff and awkward set up.
- Official Description (provided by the hotel):
- Enjoy our Timber Frame lodge located in stunning Yoho National Park on the banks of the Kicking Horse River; providing unsurpassed guest excellence and attention to detail while surrounded by the lovingly re-claimed Douglas Fir post and beams. If you love the great outdoors but also love luxurious comfort, Cathedral Mountain Lodge is your perfect Canadian Rockies destination. Allow us to indulge all of your culinary senses at our Riverside Restaurant and Lounge, featuring Western Canada's best in-season regional cuisine, complimented by our diverse well-crafted wine list. ... more less
- Reservation Options:
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- Also Known As:
- Cathedral Mountain Hotel Field