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Emerald Lake Lodge
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Reviews (2,121)
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1,631 - 1,636 of 2,121 reviews
Reviewed March 26, 2013

We stayed in February 2013. We enjoyed our stay. I got a special rate so we were not disappointed but I think I would have been disappointed if we had paid regular price. We were on the second floor of a building on the lake side. During the winter the lake is covered in snow but in the summer when the lake is blue/green it would be an amazing view.

I agree with previous posters that the lodge could use some updating/refurbishing. The carpet in our room appeared to be dirty and not in good shape. The furniture and bathtub has seen better days for sure. Even some of the lodge signage looked rundown. Not a big deal, but just something to keep in mind. I really loved the toiletries however! The wood burning fireplace was so nice. They even brought wood up to your room.

The weekend we were there the tap water had a very strong chlorine taste and smell. We made tea with it and it actually burnt out throats so we went into Field and bought bottled water- it was that bad. It was the same when we went to the restaurant. I haven't seen anyone else comment on this however so not sure what happened. By the time we left it seemed to be a getting better.

The snowshoeing around the lake was really beautiful.

Regarding the hot tub, the surround around the hot tub is made out of metal so when you rested your arms on it it was freezing. I imagine in the summer this could get very hot. Also the hot tub wasn't very hot, more like lukewarm. Was still nice though.

The food was good but we were expecting better. My favorite dish was the pan fried quinoa and barley risotto cake. My husband had the burger and he said it was okay but very dry. The tomato soup was tasty but it had large chunks of onions- felt it should have been pureed. I believe sometimes they ran out of ingredients and either just left something out or substituted without letting you know. For example my flatbread didn't have any asiago or cheese at all so it was quite dry and bland. My mountain granola didn't have "poached vanilla fruit" but rather some berries. The breakfast buffet was very nice and replenished regularly. The service was always prompt and friendly.

It was a very relaxing weekend and a beautiful location and we'd probably go back another time in summer but we'll try out some other places first.

Expect more rustic than luxury and you will be happy!

Room Tip: Try to get a second floor room on the lake side of the room for nice views.
  • Stayed: February 2013, traveled as a couple
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Thank laptopolivia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Emerald Lake Lodge, responded to this reviewResponded April 3, 2013

Thank you for your feedback on your recent stay at Emerald Lake Lodge. We would like to apologize for the issues you had during your stay, although there was some things you loved about your stay as well. The food quality you describe certainly does not meet the standard we strive for. We would like to assure you that the updating of our rooms and furniture is a continual process.

Guests are welcome to speak with us during the course of their stay, so issues raised may be rectified and hopefully change their experience. We hope to welcome you back again in the future!

Warm Regards,
General Manager
Emerald Lake Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2013

We have enjoyed numerous get-aways to Emerald Lake Lodge, always in the winter. The serenity of the lake and mountains, the coziness of the main lodge and the cabins, complete with a few feet of snow, is unbeatable. Usually for us at home, "outdoors" in winter is what exists between the door of the house and the door of the car...but on this trip we decided to try snowshoeing around the lake. The weather was perfect for it, not too cold, and the scenery was phenomenal. The hot tub is amazing, especially when it snows a bit at night, it's just magical. The log fires in the cabins keep everything toasty warm. Recommend asking for an upper floor cabin, mostly due to the noise of footfalls up above if you're on the lower floor. We had a king suite and the decor was lovely, you could tell some updating has been going on. For dinner, try eating in the sitting area of the main lodge (as opposed to the restaurant), they have the same menu there and offer the bar menu as well. If you can snag the couch in front of the fire, that's just a bonus. We had great service throughout the weekend.

  • Stayed: March 2013, traveled as a couple
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Thank SunStarvedCanucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2013

As always, it was amazing to get out to Emerald Lake. It's a beautiful place to stay with good food and good service. A couple of things:
1) Book on expedia vs. with the resort as we saved about $35/night that way. There's no cancellation that way but we didn't care about that
2) Try snowshoeing. They have some scenic trails that are pretty easy to walk on as they are all flattened down. for $20/day it was excellent.
3) Make time for the hot tub. Again, great views and a good way to relax after show shoeing!

  • Stayed: February 2013, traveled as a couple
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2  Thank SD3131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Emerald Lake Lodge, responded to this reviewResponded March 7, 2013

Thank you for your feedback on your recent stay at Emerald Lake Lodge. We are happy to hear you enjoyed your stay and took advantage of the hot tub and the outdoor activites that we offer. Look forward to welcoming you back again soon!

Warm Regards,
General Manager
Emerald Lake Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

The last time I was at Emerald Lake was about 9 years ago and I was hoping to come back to the same wonderful lodge I experienced back then, but when I got there last weekend I was sadly disappointed.

Emerald Lake Lodge has lost what made it so special. The service at the lounge in the main lodge was horrible where we had to wait over 30 minutes to even get a drink menu. I eventually got up and went to the bar to order the overpriced drinks. Our meal which was the monk fish and chicken dish was probably the worst meal I've ever had at a "high end" resort. If you go, don't order either one of these dishes. The chicken swims in an oily broth type soup and the monk fish is a fatty garbage fish best not served at all. We were also served cold hard buns which looked like leftovers from the day before. Granted the lodge was pretty busy, and you can see that they were definitely shorted staffed.

We also had breakfast the following day and paid handsomely for eggs and bacon that took over 40 minutes to arrive from the kitchen. The do serve a buffet for $19 per person, but if you decide to do al la carte, prepare to wait. Our final meal at the lodge was in their "reservations only" dining room and we had the lam and ribeye. Both meals were very tasty and hot. Definitely an improvement from the night before, however we were one of the first people seated that evening. Further along in the evening we started to see meals coming out cold and having to be sent back. I think the whole place is understaffed and can't keep up with all the guests.

As for the accommodations, our room was 204 in building 20. We overlooked the pond area behind the main lodge. We liked being close to the main lodge but felt we were too far away from the hot tub to enjoy it so we never went. Like the main lodge, our room / building is in desperate need for a renovation. 9 years ago, the rooms had the same carpet! Yuck! We found the room to be really dirty. The carpet is worn and filthy, and the bathroom floor was gritty and actually had a blood stain on it right beside the tub. Everything screamed old!!! It’s time for the lodge to sink some money into the place and upgrade everything. Even the main lodge is looking tired and dirty. The pool table on the second floor is so dirty; you can’t even play a decent game on it. The table needs to be re-felted and levelled out.

I will still come to Emerald Lake but I may stay somewhere else. The lake and the mountains are still gorgeous and I love all the hiking trails nearby. But of the amount of money you spend staying at the lodge, it’s just not worth it anymore.

Room Tip: Ask for a room closer to the hot tub but also close to the main lodge.
  • Stayed: February 2013, traveled as a couple
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2  Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, Manager at Emerald Lake Lodge, responded to this reviewResponded March 4, 2013

Thank you for your feedback regarding your recent stay at Emerald Lake Lodge. We would like to apologize for the level of service you received while staying and dining with us. The service or meals you describe certainly does not meet the standard we strive for. We would like to assure you that the updating of our rooms and furniture is a continual process.

Guests are welcome to speak with us during the course of their stay, so issues raised may be rectified and hopefully change their experience. If you would like to discuss this matter further please contact (ellmanager@crmr.com)

Kind regards,
Emerald Lake Lodge Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

Take your time if driving to Emerald Lake and explore the area. Field has some good restaurants and old heritage buildings. Stop at the natural bridge, on the road into Emerald Lake, and walk a few steps from your car and see gorgeous rocks/water clear and green/and water falls-frozen at this time of year. Continue down the road and park in the designated area and courteous staff load your luggage and take you up to the lodge per bus. We went for the weekend, and I had booked a room with a queen bed/fireplace in the lodge.I was surprised that we were in one of the cabins upper floor overlooking the lake. The fireplace was set up with wood and ready to go. A minor point would be the carpet and some of the wood furniture in the room have seen better days. The shower was hot, the bed very comfortable. In the lodge are a lounge area and the formal dining room downstairs. Upstairs the pool table. Food was excellent. Service a bit harried as they were very busy with weddings and lots of people. The staff were friendly and very courteous. We went showshoeing Saturday, and many were out to walk(good paths for that), cross country skiing- good trails to chose from, well groomed. You can rent skiis/shoes at the little cabin on the lake by the parking lot. It was peaceful and quiet in our room. Very relaxing stay. They also allow pets as we saw 3 big dogs enjoying the ambiance as well. It isn't inexpensive but you are paying for the chance to stay in a secluded pristine area,with all the amenities of a 4 star hotel. ( we did not use the hot tub, but it was always busy)

  • Stayed: February 2013, traveled as a couple
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1  Thank avialae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Emerald Lake Lodge, responded to this reviewResponded March 1, 2013

Thank you for your feedback on your recent stay at Emerald Lake. We are happy to hear you enjoyed your stay and got to take part in the activities and scenery that we have to offer. Your feedback on the furniture and carpet in the guest room is much appreciated as we do like to hear from our guests what needs to be updated and fixed. Hope to welcome you back again in the future.

Warm Regards,
General Manager
Emerald Lake Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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