I hate to be the only one saying "Beware" but I think that for people with kids there are significant issues that you need to be ready for. When you pay close to $300 for a night you expect service and this is where this place fails. The location and physical quality of the cabins is beyond excellent and cannot be better. If you are a couple go for it. If you are family with young ones PLEASE read on
First off this is a family owned place. Issue with Family ownership is that there is no management based on your ability but on who is closest to you (its cheaper to have a relative than hire a professional team I guess). When I arrived I had some minor issues like no Wifi, no phones (you must have a cell phone on Telus or you cannot even call the front desk), no one picking the phone etc. Adding to that was the fact the water went cold after taking two showers. I have two young kids and one infant. The water was not just cold but freezing (you cannot hold your hand under it). Thought it was a water heater issue. Called and got told that it should be good in 30 minutes. Fast forward to 3 hrs and still same. With smelly kids this was turning a sour but no biggee as kids were happy with the place. After hrs I tried calling the front desk and no one picked up. Suddenly the remoteness of this place hit me. If there is any issues with fire/injury you are hosed (later I was told "the phone was in my basement and I was sleeping upstairs" Good one). Called around 10 times. No answer. I was later told also that the owner is no in and all they have is one guy who is multi tasking.
No issues still, Trying to sleep I pulled out the air mattress and after inflating it for 10 minutes found a gaping hole on the side (a piece of tissue was stuck in it...nice). Now it was becoming annoying. Granted I finally got hold of a new one from them but come one!. I am tired and need to sleep not spend 1 hr looking for bed space in a supposedly four star chalet (i by the way hate the word chalet now).
Still moving on. Woke up in the morning and got my hot shower. After 2 showers back to square one. Got call back from the owner who said that the limit of this cabin is 2 showers for hot water. Really?
I never realized how much you need hot water. You cannot wash dishes (which you have to wash as this 4 star place has no dishwasher), you cannot shave and any other business. I literally had to heat the water in a kettle and use that to get my kids clean in the morning. Adding insult to injury was the comments from the owners blaming each other and saying that this is a remote place don't expect Wifi or too much hot water or air beds working (apparently that is the previous guest fault who did not inform him on the hole).
Later went for snow showing and got directed to the wrong area (towards river not the river trail) and almost entered the frozen river and realized that this is not right. Called back and got told "Oops, not that way, the other way. I just remembered". By this time I smiled and pulled my wife back and put on a brave smile saying "come on where is the adventure if you don't get lost once in a while".
At the end I had to clean dishes after my family, empty the trash cans (it is required: or you get hit by a fee) . We could not use the jacuzzi which they proudly display in pictures.
Overall the place (as in physical place) is amazing. the cabin is well made and very 4 star like. Maybe they should add a water heater and a dishwasher and answer the phones but then again I cannot ask for everything since we are in the middle of nowhere (and "not in a hotel" as the owner kept saying)
- Official Description (provided by the hotel):
- Each of our four fully serviced 4.5 star chalets have a jacuzzi, corner shower, leather furniture, full kitchen, two bedrooms, pull-out leather queen size couch, wall-mounted flat-screen television, satellite, DVD player, wireless internet, a private deck and BBQ , and access to our outdoor 6 person saltwater, self cleaning hot-tub.In the winter we offer guided snowmobile tours, snowmobile & snowshoe rentals, and in the summer guided whitewater rafting adventures on the Exploits River. ... more less
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- Also Known As:
- Riverfront Chalets & Rafting Newfoundland Grand Falls Windsor