Marriott never ceases to amaze me with the consistency of high levels of service. The Residence Inn in Gravenhurst is no exception. Prior to arrival, I called the General Manager and left a message with a specific room request. The GM personally called me back to discuss my request and was most helpful and pleasant.
Upon arrival, the staff was very welcoming and efficient. Our room was a very nice large 1-bedroom end-unit with a fireplace and overlooked the lake. At breakfast the first morning, Ann, a breakfast buffet staff person recognized us from a previous visit and remembered we appreciated larger breakfast bowls which she brought out without our asking.
Ann chatted with us and asked if we were up for a special occasion. We mentioned it was a wedding anniversary. When we returned to our room that evening, we were greeted with a bottle of champagne and chocolates. That's Talent! What an ambassador!
Throughout the weekend we found all the staff to be extremely friendly and helpful. They all took time to greet you with a smile and a friendly "hello".
Running an operation as efficiently as this takes great management, exceptional talent and super training. Good job Marriott Gravenhurst! We'll be back!
- Official Description (provided by the hotel):
- Residence Inn by Marriott Gravenhurst Muskoka Wharf is the newest of Muskoka hotels and is situated on the shores of beautiful Lake Muskoka. Our Gravenhurst hotel's location is perfect for business and leisure travel, offering proximity to Muskoka's most iconic destinations and attractions. When you stay at Residence Inn by Marriott Gravenhurst Muskoka, you have Lake Muskoka's sea adventures, Muskoka shopping and dining, and beautiful Muskoka Wharf at your availability. You also have easy access to nearby Muskoka Boat & Heritage Center, Hardy Lake's hiking trails, Santa's Village, Muskoka Bay Club golfing, and more. Our all-suite hotel in Muskoka provides complimentary breakfast, high-speed Internet access, and pet-friendly accommodations. ... more less
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- Also Known As:
- Residence Inn Gravenhurst Muskoka Wharf Hotel Gravenhurst
- Residence Inn By Marriott Gravenhurst Muskoka Wharf Muskoka District