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“Delivering Top Notch Service!”

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Residence Inn by Marriott Gravenhurst Muskoka Wharf
Ranked #1 of 8 Hotels in Gravenhurst
Certificate of Excellence
Reviewed November 11, 2013

Marriott never ceases to amaze me with the consistency of high levels of service. The Residence Inn in Gravenhurst is no exception. Prior to arrival, I called the General Manager and left a message with a specific room request. The GM personally called me back to discuss my request and was most helpful and pleasant.

Upon arrival, the staff was very welcoming and efficient. Our room was a very nice large 1-bedroom end-unit with a fireplace and overlooked the lake. At breakfast the first morning, Ann, a breakfast buffet staff person recognized us from a previous visit and remembered we appreciated larger breakfast bowls which she brought out without our asking.

Ann chatted with us and asked if we were up for a special occasion. We mentioned it was a wedding anniversary. When we returned to our room that evening, we were greeted with a bottle of champagne and chocolates. That's Talent! What an ambassador!

Throughout the weekend we found all the staff to be extremely friendly and helpful. They all took time to greet you with a smile and a friendly "hello".

Running an operation as efficiently as this takes great management, exceptional talent and super training. Good job Marriott Gravenhurst! We'll be back!

Room Tip: The end unit 1-bedrooms are very spacious. Most rooms have great views of water.
  • Stayed: November 2013, traveled as a couple
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3  Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 - 389 of 636 reviews

Reviewed October 31, 2013

Stayed there as part of a wedding party on Canadian Thanksgiving weekend, 2013. To pay over $200 as a special rate for the offseason is somewhat overpriced, hotel is nothing special. Had a ground floor room, no screen on window, anyone could have crawled in. The realy kicker is that I paid a room charge in cash upon leaving, but my credit card was charged. Upon phoning the hotel, the manager was insistent that no payment had been made, when the error was discovered the only explanation given, and I quote:"After reviewing the invoice its looks like the front desk agent charged your credit card instead of posting cash." Caveat emptor!

Stayed: October 2013, traveled with family
1  Thank GeoffL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shan_wickremasinghe, General Manager at Residence Inn by Marriott Gravenhurst Muskoka Wharf, responded to this reviewResponded November 4, 2013

Dear guest,

Thank you for your review- We appreciate your business. Thanksgiving weekend is one of our busiest weekends after the Labor day weekend, which includes a full hot and cold breakfast Buffet. The room that was occupied was a suite with a full kitchen.

All our hotel room windows have a maximum opening of 4” with a working lock. This is the standard protocol. It is virtually impossible for anyone to crawl with a 4” opening. I have investigated your room window. It is complaint with safety and security standards.

Our records indicate that you have called the manager on duty on October 31st to dispute a $ 1.13 phone call charge on your credit card and not a room charge. Manager on duty extended a refund of $ 1.13 back to your credit card immediately.

We apologize for any inconvenience this may have caused while staying at the hotel. Rest assured, Marriott takes pride in managing guest safety, security and privacy with utmost importance.

Thank you and best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

This hotel merits a big BRAVO. The location is outstanding, right on the Muskoka Warf next to the marine museum, across from the tour boat dock and within a short (15 min.) walk to several eateries, the tour boats and walking trails. Just a couple minutes by car to downtown and about 10 minutes off of Hwy. 11.

Room (studio suite) was great with full-size frig, two-burner stove, microwave, coffee, a full balcony and a big flat-screen TV with many cable channels. Hot buffet breakfast included. WOW. Staff was really helpful. Superb value. Would return in a second.

Room Tip: Lakeside has water view but most views are very good
  • Stayed: October 2013, traveled as a couple
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Thank PuslinchGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Been here once and back again with the nice view overlooking the lake. This indeed is a nice treat, specially with a very affordable price during this season. And what a season to be at, fall leaves with nice crisp air surrounds you. The Marriott way welcomes you with a nice hot breakfast buffet. The room has a balcony with muskoka chairs -yes, muskoka and NOT Adirondack!!

Gravenhurst may be limited to shops and other sights but I suggest to visit the 3 surrounding towns to feel the Muskoka experience, towns namely: Bracebridge, Huntsville and most specially Port Carling where the other resort is located - J.W. Marriott Hotel.

I always enjoy these cities and hope that it stays clean, friendly and enjoyable.

Room Tip: If possible, choose the high level overlooking the lake and surrounding areas.
  • Stayed: October 2013, traveled on business
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Thank comp-aliance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Lovely hotel, friendly staff, we unfortunately only had the pleasure of staying here for one night (would love to spend a week here!). We had a 1 bedroom lake view suite, which was surprisingly large, well decorated and had a nice kitchen. The lake view is certainly worth the premium, especially when you get a free bottle of sparkling wine with your room!

The pool area was very clean and relaxing, breakfast was a little bit crazy due to the number of people staying, but you can never complain about a free breakfast.

  • Stayed: October 2013, traveled as a couple
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2  Thank PLTI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

We stayed one night on the 20th of October. The hotel was comfortable and scrupulously clean and the views of the lake and hillsides are outstanding. Our studio suite on the 5th floor was a little smaller than we're used to at Residence Inns, and, surprisingly, we could hear someone coughing in the next room. The smaller suite and surprising noise kept my rating from being excellent. The breakfast selection is good and you serve yourself on real china and metal utensils. Prices at this time of year are quite reasonable. We will return.

Room Tip: We had a fifth floor lake view room. It also had a blacony. It was slightly more expensive but worth...
  • Stayed: October 2013, traveled as a couple
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Thank TourerOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2013

We stayed in the King room Lake view. As we where looking for a place with a full kitchen, the Marriott had the best price compared to some of the other resorts in the Muskoka's. The hotel is very clean and modern, breakfast was awesome with make your own waffles , eggs, sausage. hash browns and lots of fruit, cereal and yes included with the price. The room was also spotless and modern , stainless steel appliances. gas fireplace and balcony overlooking the bay. The kitchen comes in handy, if you're like us and like to save money by cooking your own meals sometimes. The only draw back was there was no oven and I would think a full kitchen means an oven as well. So instead of Pizza in the oven, we had pork loin on the BBQ downstairs and it came out great. I would say we had 1 of the 2 best views in the hotel, room 512(ours) and 514 have the best views, remember the higher up on the floors, the better the view. The staff where Great :)

Room Tip: The higher up you go on the floors, the better the view-we stayed in 512 and I would have to say our...
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shan_wickremasinghe, General Manager at Residence Inn by Marriott Gravenhurst Muskoka Wharf, responded to this reviewResponded October 19, 2013

Dear Guest,

Thank you for staying at the Residence Inn by Marriott Muskoka Wharf.

We appreciate your business. Hope to see you soon!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Gravenhurst Muskoka Wharf

Address: 285 Steamship Bay Rd, Gravenhurst, Ontario P1P 1Z9, Canada
Phone Number:
Location: Canada > Ontario > Muskoka District > Gravenhurst
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Gravenhurst
Price Range: $118 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn by Marriott Gravenhurst Muskoka Wharf 3*
Number of rooms: 106
Official Description (provided by the hotel):
Residence Inn by Marriott Gravenhurst Muskoka Wharf is the newest of Muskoka hotels and is situated on the shores of beautiful Lake Muskoka. Our Gravenhurst hotel's location is perfect for business and leisure travel, offering proximity to Muskoka's most iconic destinations and attractions. When you stay at Residence Inn by Marriott Gravenhurst Muskoka, you have Lake Muskoka's sea adventures, Muskoka shopping and dining, and beautiful Muskoka Wharf at your availability. You also have easy access to nearby Muskoka Boat & Heritage Center, Hardy Lake's hiking trails, Santa's Village, Muskoka Bay Club golfing, and more. Our all-suite hotel in Muskoka provides complimentary breakfast, high-speed Internet access, and pet-friendly accommodations. ... more   less 
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Also Known As:
Residence Inn Gravenhurst Muskoka Wharf Hotel Gravenhurst
Residence Inn By Marriott Gravenhurst Muskoka Wharf Muskoka District

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