I’d like to preface the following by saying that my wife and I have never written a negative review about any of our stays at a bed and breakfast. When things don’t go as planned we try and make the best of it and move on. However, when numerous things add up, as they did during our 2 night stay at the Arbor Inn, we felt compelled to share our findings so that others may avoid our experience.
Those who study corporate financial annual reports are cautioned to “read between the lines” and to “pay attention to what was omitted”. The Inn’s website does not include common sense services, so don’t expect them. The site is written in a friendly and favorable perspective but in reality the service and accommodations are subpar. There is little true value to this bed and breakfast. The room rate of $190 per night is far too expensive for a property that should be classified along the same lines as a European Youth Hostel for $25 per night.
For a total bill of $380:
1. The room was extremely hot as there was no air conditioning and there is no note of this on the website. During the evening, until about 10 to 11 PM we were forced to leave the outside door open for cross ventilation. Unfortunately, the wooden 2” X 2” holding up the window didn’t allow for much air flow;
2. The landlords desperately need to invest in monthly pest control to keep the spiders away. It isn’t often that you can lie in bed and watch spiders spinning webs when you are forced to keep the door open. The outside light created a haven for bugs; hence many spiders. A little soap would work miracles on the dead spiders that were unfortunate to be smashed in the doorjamb;
3. The room was not cleaned during the 2nd day of our stay; the bed was not made; the trash was not emptied. The website did not mention you don’t get room service.
4. The towels that were used in the morning were still damp and folded on the shower floor;
5. The drinking glasses from the previous night were still dirty and the two wine glasses had dried wine residue from the night before;
6. The smell in the room appeared to be of house pets;
7. The breakfast wasn’t impressive. Greeting you were 3 boxes of cereal. The pancakes appeared to be warmed in the toaster and the fruit was decorative but the portion was consumed in a bite or two. We passed on breakfast the second day and opted for McDonalds;
8. A $1 rubber door stopper would have been nice in lieu of a wooden rectangular block to prop open the bathroom door;
9. Piled into the corner of the porch were a large tarp and plastic milk crate—a nice greeting at the front door.
All of this for $380?
In addition to the lack of services, we were not aware of the anger we created upon checking in. During the evening of the 2nd night, we were told a number of times that you are “certainly not well healed travelers”. Our only “offence” was that we arrived prior to the 3 PM check in time. When we arrived we asked to have our luggage left in a holding area until the room was ready. Most landlords understand early flights and other reasons and accommodate luggage until check in. We were surprised to be chastised and we apologized for any inconvenience we may have caused. At $190 per night we think they should have been more understanding and have kept any displeasure to themselves.
These landlords obviously don’t know the meaning of value. They charge high rates for the luxury of riding-the-coat tails of being in the Town of Lunenburg. This property lacks reasonable service, has no air conditioning, provides a poor breakfast, has no obvious pest control, and cuts corners to save a dollar. They also make you feel unwelcomed with an unfriendly attitude. Check out the other properties in the Lunenburg area; you’ll want to stay in this quaint and charming town. You’ll enjoy your stay much more with a little more searching.
- Official Description (provided by the hotel):
- The Arbor View (c. 1907) is an award winning 4,500 square-foot historical home situated on a one-acre estate above Lunenburg’s Front and Back Harbours. The Owners’ residence is a separate adjunct to the property and is adjoined through the Inn’s commercial kitchen. ... more less
- Also Known As:
- Arbor View Inn Lunenburg, Nova Scotia