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Review of Arbor View Inn

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Arbor View Inn
Ranked #21 of 25 Lunenburg B&B and Inns
Richmond, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Keep Looking”
Reviewed August 30, 2011

I’d like to preface the following by saying that my wife and I have never written a negative review about any of our stays at a bed and breakfast. When things don’t go as planned we try and make the best of it and move on. However, when numerous things add up, as they did during our 2 night stay at the Arbor Inn, we felt compelled to share our findings so that others may avoid our experience.
Those who study corporate financial annual reports are cautioned to “read between the lines” and to “pay attention to what was omitted”. The Inn’s website does not include common sense services, so don’t expect them. The site is written in a friendly and favorable perspective but in reality the service and accommodations are subpar. There is little true value to this bed and breakfast. The room rate of $190 per night is far too expensive for a property that should be classified along the same lines as a European Youth Hostel for $25 per night.
For a total bill of $380:
1. The room was extremely hot as there was no air conditioning and there is no note of this on the website. During the evening, until about 10 to 11 PM we were forced to leave the outside door open for cross ventilation. Unfortunately, the wooden 2” X 2” holding up the window didn’t allow for much air flow;
2. The landlords desperately need to invest in monthly pest control to keep the spiders away. It isn’t often that you can lie in bed and watch spiders spinning webs when you are forced to keep the door open. The outside light created a haven for bugs; hence many spiders. A little soap would work miracles on the dead spiders that were unfortunate to be smashed in the doorjamb;
3. The room was not cleaned during the 2nd day of our stay; the bed was not made; the trash was not emptied. The website did not mention you don’t get room service.
4. The towels that were used in the morning were still damp and folded on the shower floor;
5. The drinking glasses from the previous night were still dirty and the two wine glasses had dried wine residue from the night before;
6. The smell in the room appeared to be of house pets;
7. The breakfast wasn’t impressive. Greeting you were 3 boxes of cereal. The pancakes appeared to be warmed in the toaster and the fruit was decorative but the portion was consumed in a bite or two. We passed on breakfast the second day and opted for McDonalds;
8. A $1 rubber door stopper would have been nice in lieu of a wooden rectangular block to prop open the bathroom door;
9. Piled into the corner of the porch were a large tarp and plastic milk crate—a nice greeting at the front door.
All of this for $380?
In addition to the lack of services, we were not aware of the anger we created upon checking in. During the evening of the 2nd night, we were told a number of times that you are “certainly not well healed travelers”. Our only “offence” was that we arrived prior to the 3 PM check in time. When we arrived we asked to have our luggage left in a holding area until the room was ready. Most landlords understand early flights and other reasons and accommodate luggage until check in. We were surprised to be chastised and we apologized for any inconvenience we may have caused. At $190 per night we think they should have been more understanding and have kept any displeasure to themselves.
These landlords obviously don’t know the meaning of value. They charge high rates for the luxury of riding-the-coat tails of being in the Town of Lunenburg. This property lacks reasonable service, has no air conditioning, provides a poor breakfast, has no obvious pest control, and cuts corners to save a dollar. They also make you feel unwelcomed with an unfriendly attitude. Check out the other properties in the Lunenburg area; you’ll want to stay in this quaint and charming town. You’ll enjoy your stay much more with a little more searching.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
10 Thank KWF--AZ--VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arborview, Owner at Arbor View Inn, responded to this review, September 5, 2011
We initially intended for this review to stand on it's own merit, appealing to the logic that one bad review amongst many excellent reviews would be regarded as an aberration. We then considered that a lack of response may inadvertnatly indicate that we do not contest the statement of this individual. Lastly, we weighed the benefit of responding to alleged claims that the reviewer is implying as true. The result is that it is all ultimately one unsubstantiated side against the other and, for this reason, we wish to focus our rebuttal somewhere in the middle.

We welcome feedback from all of our guests and we are proud to say that we have made improvements because of this exchange. Of equal importance is the fact that we recognize the unique expectations of our travellers and strive to make each stay as comfortable as possible. We attempt to ensure this by being as forthright and imformative as possible on our website, with our listing agents and during enquiries by phone. This approach has worked very well for us over the 4 years that we've been innkeepers.

We could easily provide an exhaustive itemized list as a rebuttal to this post and explain why the experience we had with this couple was so utterly ridiculous. Apart from the unfortunate consequence of their stay, “keeping displeasure to ourselves” would have been entirely possible had it not been for the repeated drunken tirades (one with my fiancee) in our lobby. We very clearly indicated that we would gladly find these guests alternative accommodations, but they elected to stay. In retrospect, we should have forced the issue. We were relieved to see their departure early the following morning which was evidently 100 km down the road to the nearest McDonalds.

Not all is lost however. We do take some value from these comments and, as such, retrofitted the inn with 100% rubber door stoppers. As a token of our appreciation for this invaluable feedback, we have sent this couple a pair of their very own rubber door stoppers. Consider it our way of rounding the “cut corners” for your next stay at a European Youth Hostel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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38 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Somerton, United Kingdom
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 18, 2011

Three storey guest house, you need good legs! Hostess delightful, friendly and helpful.
Our first room was rather dark, no coffee facilities, no tv, and no long mirror, a trifle basic for 160 dollars a night. We moved to a second room which was much better, I understand rates were higher on that room, but we were charged the same.
The chef chooses the breakfast menu, not the guests, if you don't like it, tough, sorry, that is the only choice. He does decorate you plate though, with pretty pieces of fruit.
Just to warn visitors from th uk, debit cards are not taken here, only visa and master card credit,or cash, nothing else.
Once again, we could not fault the wonderful friendly attitude of Cindy , but maybe the addition of a breakfast menu, and a tv in all rooms might help!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gerigibson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford West Gwillimbury, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 17, 2011

My wife chose this inn based on positive reviews and she was right! The owners Cindy and Pete make you feel like they've invited you to their home, and are very knowledgeable about the area. The rooms are spacious, and tidy, and comfortable for a 107-year old home. The breakfast was better than any I'd had at any restaurant on our trip so far! You'll love staying here!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Slferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2011

We have never been treated so well at a bed and breakfast. Pete and Cindy were more like friends or family rather than hosts. Our room was beautiful and the breakfast was the best we had in Nova Scotia. Don't let the location fool you. Lunenburg isn't that big and you are a quick(5 minute) walk, or even quicker (2 minute) drive to downtown and there is always plenty of parking both at the Inn and downtown, we never had a problem. The location also provides for very peaceful nights away from restaurants and bars letting out. The Inn is immaculate and provides for excellent privacy. We even had our own balcony to enjoy cool summer breeezes and even an evening sharing a drink with Pete and Cindy. Returning to the Inn after a day of exploring the Lunenburg area was like going home and we both soon started to refer to it as that. Speaking of exploring, Pete and Cindy were a wealth of information on things to do and see in the area. We took their advice on everything they suggested we do and were never disappointed. From having lunch at the leHave bakery to dinner at the Knot Pub to searching for sand dollars at Sand Dollar Beach (we found one, apparently Cindy has all the others LOL) to exploring The Ovens(nothing to do with Pete's kitchen). When we left it felt like we were leaving family and we told Pete and Cindy so. We found nothing else to compare during the rest of our Nova Scotia Vacation and we missed our easy conversations with our new friends.

Sincerely David and Diana
Windsor, ON
P.S. we miss Maggie (Magoo) too. and Diana says thanks for the ice and all the other little extras.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank woodmand1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spruce Grove, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 10, 2011

We had the very good fortune of having friends recommend the Arbor View to us. We were only able to spend three nights with Pete and Cindy at their gorgeous home, but it was long enough for us to realize that we have never stayed at a better bed and breakfast. Truly wonderful people, in a quiet hillside mansion. Don't be fooled by the location. The historic Old town is a 5 minute walk from your home away from home. Even better, its about 3 minutes to the Knot Pub.
Pete and Cindy's hospitality may only be bettered by Pete's phenomenal breakfasts. Dont miss this one!

Room Tip: All of the rooms we viewed looked wonderful, but we splurged and stayed in the Annapolis Suite.and w...
See more room tips
  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Madsand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st. petersburg, florida
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 10, 2011

Our family of four (two kids: 6 & 11), spent a luxurious night at the Arbor View Inn, on our tour of the coastal towns, south of Halifax. The owners were very welcoming, even to the kids, indicating that they did not understand why other B&B's, discourage children. The accomodations were superb. Our room had a huge and fluffy, four poster, queen bed for my wife and I, with a pull-out sofa for the kids, across the room, and a huge tub in the bathroom (along with a separate shower). Our room had its own entrance, albeit up more than a few stairs, and our own deck. The breakfast featured home-made blueberry pancakes, bacon and fresh fruit (including kiwi). Easily the best bed and the best breakfast, we had on our 8 day tour of Nova Scotia and PEI. The grounds have plenty of room for the kids to run outside, and some picture worthy plants grace the area. The only con might be that the location is on the outskirts of and on the way to Lunenburg, as opposed to in town, but at less than a five minute drive to the little town, the location shouldn't keep anyone away. If you're planning that same coastal drive, you would be foolish to pass up the Arbor View Inn.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank blmerle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Sable Island, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 19, 2011

My Husband and I chose to spend our Anniversary at the "Arbor View" and were not disappointed! We chose the Annapolis Suite on the top floor, what a wonderful spacious room! We loved the victorian furniture, and the jet tub was a big plus! The soft warm robes were my favorite! I must say that the inn keepers were not intrusive at all! During our yummy breakfast we asked our host Cindy, if she could recommend a nice place for a hike. She said that she thought we might enjoy "Hurtle Beach". What a beautiful place and the veiw was magnificent! Cindy also recommended that we have lunch at the LaHave bakery, which was delicious! At the end of the day when we came back to the Inn it was so peaceful, we could have slept for hours!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 33charity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arbor View Inn

Property: Arbor View Inn
Address: 216 Dufferin Street | PO Box 1242, Lunenburg, Nova Scotia B0J 2C0, Canada
Location: Canada > Nova Scotia > Southwest Nova Scotia > Lunenburg
Amenities:
Kitchenette
Hotel Style:
Ranked #21 of 25 B&Bs / Inns in Lunenburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arbor View Inn 4*
Number of rooms: 6
Official Description (provided by the hotel):
The Arbor View (c. 1907) is an award winning 4,500 square-foot historical home situated on a one-acre estate above Lunenburg’s Front and Back Harbours. The Owners’ residence is a separate adjunct to the property and is adjoined through the Inn’s commercial kitchen. ... more   less 
Also Known As:
Arbor View Inn Lunenburg, Nova Scotia

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