Upon arrival I could not believe the appalling condition. Tarps over roofs that obviously have been leaking. A general state of disrepair evident everywhere. Wood rot and paint peeling on the balconies and decks.
But the worst was yet to come. The restaurant has been converted and all meals are a la carte. The problem is that the service is abyssmal! The front house staff are
poorly trained and frankly don't know what they are doing.Waiting an average of 30 minutes to have a server acknowledge your presence after being seated and eventually getting your meal only to find that is cold because the staff could not figure out which table to bring it to. There was not a single meal where something did not get messed up. Several meals never came with those of the other diners and came as much as 45 minutes after everyone else had already eaten. On 2 occasions diners left without being served.
We were told that there are plans to improve the property and the management understands what needs to be done. Only time will tell and that is no assistance to people planning to go there this season.
Save your money (it is not cheap to stay here even with the problems!) and go somewhere where your biggest worry is the weather not the facilities and service that you have already paid dearly. In its current state, it is simply not worthwhile, even though it is a majestic setting.
- Official Description (provided by the hotel):
- Clevelands House Resort is the perfect place for your summer getaway with 408-acres of family fun! With 3,000 ft. of prime waterfront, this Muskoka resort has something for every age! Clevelands House Resort has many different types of accommodation from standard rooms, suites and cottages. The cottages offer one to three bedrooms - space enough for the whole family! The onsite nine-hole golf course, 16 tennis courts, sandy beach and picturesque veranda are just a few places to relax. They offer many different dining options from the newly renovated C.J. Minett's Kitchen and Tavern to Rock's on the Dock, serving gourmet burgers and shakes! Send the kids to their one-acre Day Camp for hours of learning and fun, the largest of its kind. For the grown-ups, the Adventure Program puts on over 120 events weekly! From bocce ball tournaments, welcome parties and beach volleyball, Clevelands House has every activity covered! ... more less
- Also Known As:
- Clevelands House Hotel Minett
- Clevelands Hotel Minett
- Clevelands House Ontario/Minett, Canada