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“I'm sorry.....”

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JW Marriott The Rosseau Muskoka Resort & Spa
Ranked #1 of 2 Hotels in Minett
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“I'm sorry.....”
Reviewed June 26, 2014

You will not find a more beautiful property anywhere......however, expected much more from a Marriott. Arrived at noon, didn't get our room until 5:30 (even though they guarantee 4pm check-in, I'm sorry) After 4.5 hours, they offered us a complimentary drink (no specialty drinks, just wine/beer, I'm sorry) Restaurant couldn't get us reservations until 8:45 (I'm sorry) Service was poor, food was marginal.
Waited 45 minutes for breakfast...had to ask for menus (I'm sorry), again for water (I'm sorry), again for coffee(i'm sorry), again for cutlery (i'm sorry), again for salt and pepper(I'm sorry).....If they could only improve their service instead of just apologizing constantly!!
Spa was nice, but WAY overpriced. $75 dollar pedicure plus $15 for polish removal(??!)
Got our appointment time wrong for massages(I'm sorry) and didn't book with "registered masseuse" even though requested, so couldn't put it through insurance. (I'm sorry) They called me on my cell 5 days later when I was back in Toronto, to ask if I was coming down for my massage...(?!!) they booked the wrong day! (so sorry) At this point all I could do was laugh.
Overall, rooms are lovely and property outstanding, but they need to work big time on their service! Stop apologizing and do better!

  • Stayed June 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
11 Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kati S, Manager at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this review, June 28, 2014
Mary, thank you so much for your review of your recent experience with us at JW Marriott The Rosseau Muskoka. Clearly we did not deliver the exceptional experience that we strive for, and that our guests expect. Please know that your comments are shared with leadership teams in all areas of the hotel, and are important to the development of our team. We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (349)
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English first
Toronto, Canada
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed June 25, 2014

It took some time to check us in, but eventually the Director of Rooms checked us in upgraded suites, which were beautiful. The suites are spacious, with great views and beautiful bathrooms. Also, the food and service are excellent. The only thing that we found to be completely exaggerated is the valet parking service of $30 per time (it's not a fee for parking but just for the valet to take the car to the parking. The parking is not far away and for free, so the hotel could have provided the service and the valets would get the tips similar to any other hotel without such exaggerated fee).

Stayed June 2014, traveled with family
Helpful?
2 Thank Maymk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 23, 2014

We have stayed here twice and visited for lunch three more times. We are booked to have a corporate meeting (multi-generational family foundation) next weekend. I can't wait! Every visit has been wonderful. The views from the terrace are probably the best in that part of Ontario, particularly in the fall. Great food and they've capitalised on the outdoor experience with the terrace overlooking the lakes. I'd highly recommend this resort!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 22, 2014

We loved our short but worthwhile stay at the hotel. The rooms were nice and big and our view was very scenic, overlooking Lake Rousseau. The whole area was very so peaceful and relaxing, would definitely go back in the future.

The only downside is that JW Mariott's location is far from everything else - it will take you a while just to get out and be able to explore other areas in Muskoka. It's better to go there keeping in mind that you'd probably just stay in the resort the whole time.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NabsyDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseland
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 17, 2014

We went to this hotel in the winter and had a great getaway. It would be marvelous in the summer too. It is way off the beaten path and is an awesome escape. The stars you can see at night are amazing. I took some pictures that cannot be replicated anywhere else too. The staff was great and the hotel room itself was outstanding. Looking forward to going back someday. It is a bit of a trek to get to (to say the least) and once up there it is pretty remote. There are a couple of small towns but not a lot going on in the winter. I am sure it is different in the summer but there are not a huge amount of places to go and eat so having a kitchen was great.

Room Tip: We had a corner one bedroom suite with a kitchen and it was delightful, bright and quiet.
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  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golspie, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 17, 2014

Though our reservation had not reached the hotel, Melissa fitted us in even though the hotel was almost full. We got a suite, rather than the studio originally booked.
Desk and restaurant staff equally fantastic, Lindsay, Natalie and her daughter, Shelby, Alison and Brenda, Barb and the 2 chefs at the superb restaurant Teca.
We had a car so took wonderful drives around locality, seeing black bear and her 2 cubs near Johnson's Cranberry Marsh, also worth a look in.

Room Tip: all the rooms have kitchens, we only had 2 nights so a studio would have been OK but we were upgrade...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 10, 2014

We went to JW Marriott Muskoka Resort & Spa for a short weekend in Spring. It was our second time. We went during Winter and as beautiful and frozen as things were, we wanted to see what the beautiful resort looked like in Spring. Indeed, it was amazingly beautiful! We booked for a lake view room and were given one of the end rooms in the Paignton House initially.

Upon checking in, myself and the Mister were so excited and immediately went to check out the view - we were disappointed as there was no lake view but a huge bush instead! The Mister rang the lobby and they re-located us into another room on the 2nd floor of the main building. And there it was - our amazing lake view! Our room had a little balcony, which was very relaxing and peaceful with a very refreshing lake view. We were very happy with how the reception handled the situation though we felt we wasted some time having to switch rooms, it was worth it! We were somewhat compensated when our request for a late check out was approved the next morning.

Staff were very friendly and the surroundings of the resort was very cottage-like with a country feel. Love the architecture and decor. The relaxation area by the fireplace in the lobby was amazing. Beautiful drawing room are. The resort has access to the lake and we were able to walk on the beach and boardwalks and captured amazing photos.

Overall, we enjoyed ourselves, had a relaxing weekend and returned refreshed to yet another busy week ahead!

Room Tip: If you are after a view, make sure you specify for a room with a view, perhaps by getting in touch w...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AM-Suhaila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott The Rosseau Muskoka Resort & Spa

Property: JW Marriott The Rosseau Muskoka Resort & Spa
Address: 1050 Paignton House Road | PO Box 31, Minett, Ontario P0B 1G0, Canada (Formerly The Rosseau, A JW Marriott Resort & Spa)
Phone Number:
Location: Canada > Ontario > Muskoka District > Minett
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Minett
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott The Rosseau Muskoka Resort & Spa 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
JW Marriott The Rosseau Muskoka Resort & Spa welcomes guests to luxurious surroundings overlooking Lake Rosseau. Year-round, experience the beauty and renewal of nature on your terms. ... more   less 
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Also Known As:
The Rosseau, a Jw Marriott Resort And Spa
The Rosseau, a Jw Marriott Hotel Minett
Jw Marriott Rosseau
Jw Marriott Minett
JW Marriott The Rosseau Muskoka Resort & Spa Ontario/Minett, Canada

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