You will not find a more beautiful property anywhere......however, expected much more from a Marriott. Arrived at noon, didn't get our room until 5:30 (even though they guarantee 4pm check-in, I'm sorry) After 4.5 hours, they offered us a complimentary drink (no specialty drinks, just wine/beer, I'm sorry) Restaurant couldn't get us reservations until 8:45 (I'm sorry) Service was poor, food was marginal.
Waited 45 minutes for breakfast...had to ask for menus (I'm sorry), again for water (I'm sorry), again for coffee(i'm sorry), again for cutlery (i'm sorry), again for salt and pepper(I'm sorry).....If they could only improve their service instead of just apologizing constantly!!
Spa was nice, but WAY overpriced. $75 dollar pedicure plus $15 for polish removal(??!)
Got our appointment time wrong for massages(I'm sorry) and didn't book with "registered masseuse" even though requested, so couldn't put it through insurance. (I'm sorry) They called me on my cell 5 days later when I was back in Toronto, to ask if I was coming down for my massage...(?!!) they booked the wrong day! (so sorry) At this point all I could do was laugh.
Overall, rooms are lovely and property outstanding, but they need to work big time on their service! Stop apologizing and do better!
- Official Description (provided by the hotel):
- JW Marriott The Rosseau Muskoka Resort & Spa welcomes guests to luxurious surroundings overlooking Lake Rosseau. Year-round, experience the beauty and renewal of nature on your terms. ... more less
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- Also Known As:
- The Rosseau, a Jw Marriott Resort And Spa
- The Rosseau, a Jw Marriott Hotel Minett
- Jw Marriott Rosseau
- Jw Marriott Minett
- JW Marriott The Rosseau Muskoka Resort & Spa Ontario/Minett, Canada