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“Great property, too bad about the service.”

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JW Marriott The Rosseau Muskoka Resort & Spa
Ranked #1 of 2 Hotels in Minett
Reviewed January 6, 2014

This is a beautiful hotel with great amenities and amazing ambience. The problem is, the service level is not up to par for a luxury hotel. Specifically, the service is slow and not very accomodating. Staff are not knowledgeable. When you phone the reception they are not very helpful and it seems as though it was an inconvenience for you to call them. It is still the best hotel in the area but poorly executed in terms of service.

Room Tip: They don't guarantee you adjoining rooms even when you ask for it.
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  • Stayed: October 2013, traveled with family
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1  Thank doctormd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kati S, Manager at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this reviewResponded January 8, 2014

Thank you for taking time to provide feedback on your recent stay with us. Please accept our apologies that the service provided by our team during your stay was not what it should have been. Each comment is reviewed with our leadership team, and your critique will assist in the growth and refinement of the service at this hotel. Thank you again, and we look forward to your return to JW Marriott The Rosseau Muskoka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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749 - 755 of 1,260 reviews

Reviewed January 5, 2014

Our family has been to this resort at least a dozen times often staying for many nights at a time. The location and rooms I really have no complaints it really is a beautiful resort. It is the staff and management I have a problem with and also the cleanliness of this hotel. I was there for New Years this year and was not impressed with the service I found wait staff very rude at times. Breakfast hostess hostile which I did have to tell her not to be rude to me. Bartender was also quiet rude when I asked for a seperate bill for 2 families. It feels to me that they think they are doing you a favour by serving you. Hallways and elevators were filthy and not cleaned or vacuumed ,dishes were left for days in the hallways with dirty diapers. Pool area was not cleaned towels were everywhere as well as garbage. Someone told me they were understaffed while we were there but on other visits when it was slow we also experienced old dishes in the hallways and pool area not cleaned. Also watch out for your bill at the end I always have to have it changed at every visit it is never correct. It is very sad that service is not what it should be but they really need a good manager who cares about the hotel and it's customers.

  • Stayed: December 2013
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4  Thank TorontoSpagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kati S, Manager at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this reviewResponded January 8, 2014

Thank you for your review; I am sorry that the level of service you received during your stay with us did not make you feel welcomed. Please know that all comments are reviewed by our leadership team and shared with our staff to provide an opportunity to learn and develop our service training. We look forward to welcoming you back to JW Marriott The Rosseau Muskoka.

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Reviewed January 3, 2014

Great property and location, we stayed twice. Rooms are larger than some Toronto condos, very well maintained, beautifully decorated. It is nice to sleep when fireplace warms up your feet. Pullout sofas are comfortable.

Front Desk team is very cheerful and helpful. In January 2013 apple cider near reception was delicious, but during second day of our stay was not available. In October 2013 no drinks were in the pot, we were told that they will refill but it never happened.

Restaurants provide delicious food, good service. Sometimes it is slow but "what is this life if, full of care, we have no time to stand and stare?". Every time servers advised food preparation times pretty accurately. We then went to make photos in beautiful hallways, meeting space, in the lobby.
For lunch at Cottages we chose $50 combo for 4 but noticed that not all ingredients were in salad. Server did not bring cutlery and we had to ask for 2-3 times to bring spoons etc.
We had breakfast in well equipped kitchen of our guest room.
Many corporate groups hold functions at the resort and book large dinner tables. In the middle of Teca restaurant a group of 10+ people was pretty loud. Waiter offered a table next to them, in front of open kitchen, but we opted for a quieter booth near side wall.

We were late for exercise walk in the morning but joined a fun, cognitive nature walk. The weather was sunny.

Swimming pool is one of main reasons we go there. Wear ESP Extra Strong Polyester swimwear for hot tub - as many others it can ruin nylon items. View is beautiful, pool not too chlorinated. Fresh air swim does miracles to skin. Changing rooms have coded locks, truly convenient for pool use after checkout; showers, bins for towels and overall interior are lovely even there.

Highly recommended for a relaxing getaway. :-)

Room Tip: water view is more expensive - during 1st visit we had 2 rooms on middle floors: one lake view, ano...
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  • Stayed: October 2013, traveled with friends
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Thank Simplythebest365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kati S, Manager at JW Marriott The Rosseau Muskoka Resort & Spa, responded to this reviewResponded January 8, 2014

Thank you for your detailed review! Sharing feedback on multiple aspects of your stay is very helpful to other guests. October is a beautiful time of year in Muskoka, and we are fortunate to welcome both groups and individual travelers in autumn. Your comments about your dining experiences will assist the leadership team in achieving continuous improvement. Thank you again, and we look forward to welcoming you back soon.

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Reviewed January 2, 2014

this hotel is in a beautiful location. Very quiet and pleasant. Bar staff not very knowledgeable with menu items. Loved the large room with kitchen, and the oversize balcony was beautiful. Wish I could have stayed longer. Highway directions were very confusing, taking you the long way."

Breakfast was exceptional with my favorite smoked salmon.

  • Stayed: August 2013, traveled on business
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Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

Here for an office Xmas party recently. The rooms are large, equipped and very nicely appointed. Great in/out pool, great view of the lake. Well run and great staff. A great sleep for sure. Not a cheap place to stay but some deals there at certain times. $30 to valet park the car a bit steep but the parking lot is quite a hike and it was -25C.

Room Tip: end of the hall rooms less noise
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  • Stayed: December 2013, traveled with friends
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Thank andypegonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013 via mobile

We've been going here for the past 4 years at Christmas and its been absolutely excellent every time. Service is superb and I want to especially mention SUSHANTO who is just incredibly helpful. This year we had a wonderful person who would help with bags and all called MORGAN - superb!

I'm 8.5 months pregnant but just 2 nights at the hotel did more to make me relax than anything else- kudos to the team at JW Marriott.

My 6 year old was entertained with snow showing, dog sledding, stuff your own animal, candy kebabs and all sorts of other things!

The ONLY thing they need to seriously work on before next Christmas is:
1) installing a fully functioning ice rink - it's sad they don't have one.this is the only reason I gave it 4/5 for location.
2) the menu at Cottages is seriously in need of a change - this pub like food just doesn't go with the JW name and theme of this place.

  • Stayed: December 2013
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Thank ChaiLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013

We go to the JW Marriott every year for Christmas it's such a wonderful experience. The service is excellent, the spa is even better, and the rooms are beautiful with amazing soft silky sheets on the beds. There a lot of families and a lot of stuff to do and it really makes you enjoy winter. The outdoor pool and hot tub is so cool and something everyone should try. I imagine this place is excellent in the summer and I can't wait to try it out. The spa is a little bit pricey and so is the food in the lounge, and some of the bartenders are not generous with their pours, but otherwise it's a truly amazing place. Tip: get the buffet for breakfast and eat at the techa restaurant for dinner (name is close but may be ztecha or something similar).

Room Tip: We had a sweet before and it was much nicer than the std room we got this year, but not sure if it...
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  • Stayed: December 2013, traveled with family
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Thank Ashley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott The Rosseau Muskoka Resort & Spa

Address: 1050 Paignton House Road | PO Box 31, Minett, Ontario P0B 1G0, Canada (Formerly The Rosseau, A JW Marriott Resort & Spa)
Phone Number:
Location: Canada > Ontario > Muskoka District > Minett
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Minett
Price Range: $207 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott The Rosseau Muskoka Resort & Spa 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
JW Marriott The Rosseau Muskoka Resort & Spa welcomes guests to luxurious surroundings overlooking Lake Rosseau. Year-round, experience the beauty and renewal of nature on your terms. ... more   less 
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Also Known As:
The Rosseau, a Jw Marriott Hotel Minett
The Rosseau, a Jw Marriott Resort And Spa
Jw Marriott Rosseau
Jw Marriott Minett
JW Marriott The Rosseau Muskoka Resort & Spa Ontario/Minett, Canada

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