We booked our company retreat to the Spa. As we showed up, we were told the spa was at capacity and we would have to wait to enter. They knew we were coming because we have booked tickets, and some people had scheduled massages.
We were told, unapologetically, at the counter when trying to check in, that we could be waiting for hours. Don't know whether to keep waiting here, or to take a taxi back to our hotel.
Such a waste of a day, we booked and planned this so well. We feel like a nuisance and unwelcome.
I would strongly suggest NOT coming here as a group or business. They will not do ANYTHING to help accommodate you.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.