We stayed for three nights in February 2012. We got there to check in only to see a lineup of about 100 people… The “Lobby” area had no room to park and no room to stand. We waited about an hour to get to the check in desk and finally got our keys. (2 hours after the “Check-In” time). Several people had to keep going through the line over and over… No rooms were ready and they did nothing to prepare for the long weekend.
When we finally got to our room we were greeted with about 6 garbage bags on the porch… When we walked up the stairs there was a very large piece of broken glass that appeared to be from the top of a coffee table… It was pretty dangerous because I almost walked right into it. When we went to the kitchen the dishwasher was open and there was dish soap everywhere and water had leaked onto the floor. Tried calling front desk a few times and no answer, finally they sent someone to come and fix things… Took 2 hours for the staff to show up. On the same note, we had almost no towels since they used ours to wipe the water. When I called the next day (took about 5 times for them to answer) they said “we will be right there”…. They never showed up. Tried calling again, no one answered… So we washed the ones we had and re-used them. Also we were not allowed to use the fireplace which was a big negative. (They did tell us in advance, but it still would have been nice to use it)
Now for the positive, the view from our room was very nice and the room was very spacious. It had a very “cozy” feel to it. The shuttle was nice and depending when you took it you had enough room to sit comfortably. Our last night there we hit the hot tub because it had been closed the previous nights.. It was very nice but it was PACKED with people.
Overall the place was nice and well-kept but the service was awful. I will not go again.
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- Also Known As:
- Cap Tremblant Mountain Hotel Mont Tremblant
- Wyndham Hotel Mont Tremblant
- Wyndham Mont Tremblant
- Mont Tremblant Wyndham
- Cap Tremblant Mountain Resort Mont Tremblant, Quebec