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Reviewed August 8, 2019

The Homewood Suites is an average hotel but, not your average Homewood Suites that many Hilton Rewards people would know. It's a resort, with a waver from corp. that the normal Monday to Thursday evening light fare meals are not given here.I can understand why, food cost and controlling the guest's families...Children it's impossible. Staying on that note...The breakfast was good average but, one can see the staff are really trying to keep up with the guest families. For the amount of rooms, sorry amount of people the breakfast area is not enough.

The hotel is aging, everything from the dirty underground parking lot, to the improperly carpeted elevators (it's not level for carts/ wheelchairs Etc. that's why the trim is coming off on each one). Those are ones first views after check-in? Due to the design of the property with it's many stairs with what appears to be no housekeeping storage one finds huge blue dirty linen carts everyday on the floors during housekeeping hours.They are an eye-sore after 3 days add a an empty bell cart and and housekeeping cart in the same area it's nearly impossible to pass with bagage or another family. Rooms are large, mostly renovated some have old TV's but, carpeting is an issue in the 2 level suites as carpet has not been laid properly. The A/C is an issue for sleeping on the upper level. it can be too hot with no A/C movement (Not even from the ceiling fan). If, we had family sleeping on the lower level they would have been far too cold.
Pool w/ huge hot tub is nice but, no strategy or monitoring in place to keep up with shortage of towels day after day.
All in all... the staff are very good, they are trying with all the building obstacles and large amounts of families to deal with.

Room tip: Stay off 2nd floor, free breakfast on this floor. Facing into the courtyard is great for nightly entertainment
Date of stay: July 2019
    • Value
    • Rooms
    • Service
1  Thank Don L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Simon B, General Manager at Homewood Suites by Hilton Mont-Tremblant Resort, responded to this reviewResponded August 8, 2019

Dear Don L,

Thank you for conveying your feedback regarding your recent stay with us. Please accept our sincere apology for not meeting and exceeding your expectations. Please rest assured that we are continuously working to improve the quality of the rooms and the hotel to offer a great experience to all our guests.

We hope to have another opportunity to regain your trust in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2019

Overall we were extremely satisfied with all the services and staff. They were helpful, friendly and made our stay feel like home.
Kudos to the breakfast staff, Roberto and Paul!
We would recommend highly!

Room tip: You get what you pay for!
Date of stay: July 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank bkosir
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2019

We have stayed in this hotel on 2 occasions and had a great experience both times. The hotel is in a great location close to most everything. The evening snow tubing is right behind the hotel which is nice. The breakfast is chaos, however, as the seating room and serving area is just too small. But a great stay nonetheless.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Wendy A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2019

This hotel's queen bed is not real queen...it is double.
They claim that it is small queen...but to me...it was double.
It was wonderful that manager (Judy) found us another room but would have been nice for them to indicate this in website so that customers will not arrive in surprise.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank SRK20
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Simon B, Manager at Homewood Suites by Hilton Mont-Tremblant Resort, responded to this reviewResponded July 9, 2019

Bonjour SRK20

Thank you for sharing your feedback regarding your recent stay with us.
We hope that despite the conditions of the bed, you had a great stay with us.
Please rest assured that we are continuously working to improve the quality of the rooms and the hotel to offer a great experience to our entire hotel guest.

We hope to see you back very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2019

The staff at the Reception was amazing! Great location and value for a family trip. The 1 Bedroom with loft Room we had was very comfortable for our family of 5. Breakfast was nothing special, but for a Free meal was good enough. We preferred eating at one of the amazing restaurants nearby.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank FotoTravels
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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