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“bathroom smelt like smoke” 4 of 5 bubbles
Review of Homewood Suites Mont-Tremblant

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Homewood Suites Mont-Tremblant
Ranked #6 of 30 Hotels in Mont Tremblant
Certificate of Excellence
london, Canada
1 review
“bathroom smelt like smoke”
4 of 5 bubbles Reviewed February 10, 2014

bathroom smelt like smoke and all the staff told me was that someone was smoking in there bathroom so it filters through the others room so for 2 days our bathroom smelt like smoke. with no offer for them to move us rooms and there way to fix the problem was to leave the bathroom fan on, very disappointed in the way this was handled we stay there every year for a one week ski vacation and this is a first i will look at different choices next time where the staff might care a bit more.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Gregory G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltontremblant, Manager at Homewood Suites Mont-Tremblant, responded to this review, February 19, 2014
Thank you for your feedback. We are glad you chose our hotel during your recent stay and we apologize for the problems you encountered. As mentioned on my recent email to you, your comments will be addressed as this is not our typical way of dealing with problems. I hope you will consider staying with us again in the future so we may show you the qaulity hospitality you expect and deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,038 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
Toronto, Canada
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed February 10, 2014

We were in a loft suite last week for 5 nights. The hotel is situated in what we thought is the BEST location in the pedestrian village. You can go back to your suite for lunch if you feel like cooking on your vacation (we didn't!!). Breakfast is excellent with eggs, sausage, cereal, toast...plenty to get your day started. The staff was amazing and very friendly and helpful. The hot tub was by far the best feature of the entire hotel. It was huge. No matter how many people were in it, the way the hot tub was shaped made you feel like you had it to yourself. Fun for kids and adults. Tubing and toboganning at night was a lot of fun(included with your stay). I would have rated this hotel higher if it wasn't for two things: Our bedroom did not have a TV. There was only one TV in the living room, and 2) The hotel needs a major updating. Our room was decorated in green and rose colors - very 80s!

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chrissel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltontremblant, Manager at Homewood Suites Mont-Tremblant, responded to this review, February 19, 2014
Thank you for taking the time to write a review. I am glad you chose our hotel for your stay and that you enjoyed your trip to Tremblant. Your comments will be taken under consideration. We are renovating our rooms starting in the middle of March. I hope you will come back to see the upgrading of our units.
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Toronto, Canada
Level Contributor
3 reviews
4 of 5 bubbles Reviewed February 9, 2014

We had a 1 bedroom suite with Queen bed. We were very disappointed to walk in and find a double sized bed, rather than a queen. When we asked the front desk if we were given the wrong room, twice we were told that the bed on our room was a queen. One of the ladies at the front desk said that hilton's queen size bed is different that what we would normally buy. Other that that everything was great. A hot breakfast was served every morning, and and afternoon snack. The snack wasnt the greatest, but considering that most hotels dont provide a complimentary afternoon snack, I will not complain. The hot tub was nice and big, and the location is close to the chairlift. I would definitely go back, but because of the bed situation, i would first look to see if I can get the same thing somewhere else.

Room Tip: get a bigger bed than what you think you need.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank feegs01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltontremblant, Manager at Homewood Suites Mont-Tremblant, responded to this review, February 19, 2014
Thank you for taking time to write a feedback about your recent stay. I am glad you enjoyed your stay and I am sorry you did not appreciate our beds. Your comments will be taken under consideration. I hope you will consider staying with us again if you come back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bracebridge, Canada
1 review
5 of 5 bubbles Reviewed February 9, 2014

We were completely satisfied with everything about this location. The room was comfortable for the maximum number of people which was 6. The kitchen was spacious so we could prepare our own meals. The hotel is located in the pedestrian village so we could walk out the door right at the ski hill and the shops and restaurants.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Tim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltontremblant, Manager at Homewood Suites Mont-Tremblant, responded to this review, February 19, 2014
Thank you for your feedback. We are glad you chose our hotel for your recent stay and that you enjoyed our amenities and location. Our goal is to have people leaving our place with good memories. I hope you will consider staying with us again if you come back to the Laurentians.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobourg, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 6, 2014

We have stayed at this hotel four years in a row, and will continue to do so. The staff are friendly and helpful, the rooms are beautiful and very clean. The location is amazing ... very close to the gondola. And the complimentary breakfast is such a nice touch ... a selection of hot and cold foods is available.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank MsLisaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltontremblant, Manager at Homewood Suites Mont-Tremblant, responded to this review, February 18, 2014
Thank you for sharing this feedback on your recent stay at our hotel. We do appreciate your comments. We are glad to hear you enjoyed your stay at our property. I hope to have the pleasure of meeting you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed January 31, 2014

Stayed there with a family (2 adults, 2 kids) for 4 nights. It is our 2nd stay at this hotel, and we are looking forward for 3rd next year! The location is fantastic, with a few steps to the ski lift, and the view from our 2nd floor window was spectacular (Place St Bernard). The breakfast is still nice, changing slightly from day to day, and the 4 pm surprise food did not disappoint.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kozm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltontremblant, Manager at Homewood Suites Mont-Tremblant, responded to this review, February 5, 2014
Thank you for sharing this feedback on your recent stay at our hotel. We do appreciate your comments. We are glad to hear you enjoyed our breakfast and reception offerings. I hope to have the pleasure of meeting you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 29, 2014

2nd consecutive stay at Homewood Suites at Mont Tremblant and looking forward to a 3rd next winter....! Have stayed at various hotels at Tremblant over the past 15 years and while no problems with any of them, Homewood is now our "go to" hotel. Great place, 5 minute walk to the gondola and a 2 minute walk to the bars!!

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Alexander L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltontremblant, Manager at Homewood Suites Mont-Tremblant, responded to this review, February 5, 2014
Thank you for your feedback. We are glad our hotel is your favorite one and that the location was convenient for your activities. We hope you will be back next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Mont-Tremblant

Property: Homewood Suites Mont-Tremblant
Address: 3035 ch de la Chapelle, Mont Tremblant, Quebec J8E 1E1, Canada
Phone Number:
Location: Canada > Quebec > Mont Tremblant
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Mont Tremblant
#7 Romantic Hotel in Mont Tremblant
#8 Family Hotel in Mont Tremblant
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Mont-Tremblant 3*
Number of rooms: 103
Official Description (provided by the hotel):
Our all-suite hotel is located in the heart of Alpine Village where you can explore local boutique shops and eateries. Each suite has a fully equipped kitchen, living area, and separate bedroom. Our beautiful property also has a dry sauna and a exterior whirlpool for your relaxation. Our full hot breakfast is complimentary daily, also enjoy our reception dinner Monday through Thursday evenings. Come escape from it all at the Homewood Suites by Hilton Mont-Tremblant Resort. ... more   less 
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Also Known As:
Homewood Suites Mont-Tremblant Hotel Mont Tremblant
Homewood Mont Tremblant
Mont Tremblant Homewood Suites
Homewood Suites Mont-Tremblant Mont Tremblant, Quebec

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