This is a good place to stay if you like to have close access to lifts, and cook your own meals. Very comfortable for a family. Unfortunately, the check in process was TERRIBLE!! We arrived early, and were permitted to park and ride for the day, which was nice. The last lift runs at 3:30. The rooms are said to be ready at 4pm. Apparently, the room had to be checked by a supervisor. A very slow moving supervisor, I guess. By 5 pm, we finally had our room, but that being told "it will be ready any minute now" several times. Had we known it would be an hour, we could have gone and done something else, but there we waited in the lobby with many other families. Neither of the staff would call you when a room came up. You had to keep going up and asking if it was ready now. Again and again. They don't give you an hour's grace on checking out, so why is this acceptable?
Included in our package was access to after hours sliding, and a pool facility. The sliding was closed two of our four days and the pool closed early those same days. They were charging peak rates per night, I think they should have extended some gesture of courtesy for not-peak-performance.
The keys would demagnetize over and over again. Apparently, you can't keep the key near your cell phone. Or your car fob. Or your credit cards. Or anything else marginally magnetic. The man at the desk said "you can keep coming back as often as you need!" Or here's an idea -they should figure out a less fragile system.
We enjoyed our time at Tremblant, but these hiccups made it less great.
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- Also Known As:
- La Place St-Bernard - Les Suites Tremblant Mont Tremblant, Quebec