I'm a huge Fairmont junkie - love their President's Club, and am generally fond of the chain. However, there is such a wide range of quality in hotels (The Royal York - ick, to the Pacific Rim - wow) that you never really know what you're going to get until you see the property.
I was here for a conference and so the convenience of the facilities to our meeting space was certainly a high point. I will also say that the people manning the valet and the bellmen were just lovely and very prompt and helpful. Housekeeping is not great - never received turndown service and they failed to deliver my Fairmont Fit package, despite my specific request for it when I checked in.
Other than that, there's really nothing special at all about this hotel. It's as though they expect the space to get beat up from all of the skiiers and so nothing is really all that polished or refined as one would normally expect from Fairmont. There is a failed attempt at mountain chic that feels more like a mid-level hotel in need of renovations that one could find anywhere. Beds and linens were also substandard from what expects from Fairmont. Walls are paper thin. Carpets could have been cleaner. Public spaces are tired and lacklustre.
The on-site spa at the present time is Amerispa. It is rumoured to be closing soon, with a Willow Stream to replace it. Hopefully they'll do a studs-out renovation, including staff, as the Amerispa was just terrible. Terrible, brusque service that felt more like a strip-mall salon than a resort spa. The spa lockers and change facilities are also used by general hotel guests for the pool, and it is small and feels/looks like a public pool restroom. It is located on another floor from the spa, which is awkward. I received a massage package that was substandard and absolutely not worth the price. I had friends who also received services they found lacking (including one woman who had to explain to the aesthetician as to how to properly do a french manicure). I'd skip this spa and take a cab/rental car down the road to the Spa Scandinave, which is heaven.
Food choices are sparse and dull in the hotel - I'd take a few steps out of the resort for more interesting and less expensive selections.
Hopefully Fairmont will budget accordingly for some serious renovations to this facility. Tremblant is a nice hill that deserves a more world-class hotel than one Fairmont currently provides, and it's a bit of a pimple on what is normally a fantastic chain. Not worth the price.
- Official Description (provided by the hotel):
- The Fairmont Tremblant resort in Quebec's Laurentian Mountains is nestled in the heart of a European-style village at the foot of the legendary Mont Tremblant. Featuring a dazzling array of lakes and trails, gourmet restaurants, charming bistros, exclusive boutiques, nightclubs and the Casino de Mont-Tremblant, Fairmont Tremblant is an unforgettable retreat in the heart of Quebec. This breathtaking year round Mont Tremblant resort destination offers an abundance of activities, including alpine skiing, five championship golf courses, mountain biking, river rafting, snowmobiling, ice climbing and much more! Fairmont Tremblant hotel puts you in the middle of all the fun... From the lively street life of the pedestrian village to a Laurentian playground that's as big as all outdoors. ... more less
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- Also Known As:
- Fairmont Tremblant Hotel Mont Tremblant
- Fairmont Mont Tremblant
- Chateau Mont Tremblant
- Fairmont Hotel Mont Tremblant
- Mont Tremblant Fairmont
- Fairmont Hotel Tremblant
- Fairmont Tremblant Mont Tremblant, Quebec