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“Poor service and confusing and long lines and lack of parking.”
Review of Tremblant

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Helicopter Tour Over Mont-Tremblant
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Recommended length of visit: More than 3 hours
Owner description: Four-season holiday destination and ski resort, Tremblant welcomes families, couples, friends, and groups in the heart of the Laurentians, in Mont-Tremblant, Quebec, Canada. Experience true joie de vivre through a selection of year-round activities and events: ski, snowboard, snowparks, après-ski and nightlife, spa, golf, beach, shopping, musical festivals, and sports competition. Voted #1 ski resort in Eastern North America many times over the years, Tremblant provides accommodation for every budget: hotels, condos, homes, and chalets. With more than 30 restaurants, bars and cafés and 35 boutiques and stores, our pedestrian village at the foot of Mont Tremblant will delight you summer, fall, winter, and spring!
Reviewed January 6, 2013

We recently booked a few days at Mont Tremblant which included ski rentals and lesson package. When arriving at the base of the hill, there are no signs indicating where to go to pick up rentals, passes etc. We went to the rental shop at the base and waited in line. When we got to the counter we were told that we needed to take the gondola to the next level and pick up our skis there. We went to the next level and entered a rental shop. They told us we had to go across to the other side where there was another rental shop. We entered the rental shop and they told us that we needed to fill out a form for the rentals. When we got to the counter, they told us that the form wasn't needed as we had registered online. Then we were sent to the rental fitting area and got our rentals. We couldn't find a place to put our boots so went back to the rental counter who told us that we had to go to another counter in the rental area to check in our boots and get claim tickets. When we went outside, there were no signs indicating where the ski lessons were. We asked someone in a Tremblant ski instructor jacket where to go and they sent us to the base of the beginner hill. We we got there, we were told that we were at the wrong place and they sent us to another area. When we finally arrived there (1.5hrs after we arrived at the hill), we were told that our lesson group had already left. At least the guy said that he would take us to catch up to the group.
All in all, it should not be that difficult to figure out where to go for lessons, equipment pickup etc. Given the hefty price tag for lift tickets, lessons and rentals, they should have an information booth or information people at the base (outside) where people can ask where to go.
Also, the lines at the base where crazy when we were there. From the time we arrived at the base, got our rentals and made it up the lift for our first run, it was almost 3 hours.
Also parking is scarce. We went to 4 different lots which were all full. We finally had to park in employee parking, otherwise, we would be driving back to our hotel since everything was full. If you enjoy waiting for hours for parking, lift tickets and chairlifts, then I recommend it. Otherwise, try Mont blanc (10 minutes away) or another resort where you can spend more time skiiing and less time waiting.

4  Thank Jpr19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,044 - 1,048 of 1,537 reviews

Reviewed January 5, 2013

Very nice and friendly little town like from a fairy tale. Definitely suggest going there for Christmas and New Year holidays!

1  Thank OK_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Some of the best east coast skiing when there's fresh snow. The only thing I don't like are the linups.

Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Ski resort is fantastic,however, we were incredibly disappointed with customer service. We purchased our lift tickets online and were faced with a 1/2 hour line up to pick up our tickets. This then resulted in a delay in a private ski lesson by 15 minutes. When this was brought to the attention of customer service, they were indifferent and made excuses for lack of staff available to assist. We expected during the busy holiday rush, the resort would prepare their staff accordingly to manage large number of people. As avid international skiers, this is by far the most expensive resort we have visited. Save your money and pick another local resort for better value. We will not be back!

1  Thank Lady_Travel_1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

This is a ski resort that prides itself on being world class. Not even close. If you are looking for great skiing as opposed to the village, restaurants and nightlife, Mont Tremblant is not the place to go. Many of the lifts are old, very slow and regularly break down. The lift lines on holidays and weekends are ridiculously long and slow. This is a beautiful mountain and the skiing can be good if there is a lot of snow (which often isn't the case) but for the price, this resort is not worth your time. The owners need to seriously upgrade their infrastructure before serious skiers should bother making the trip.

2  Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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