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“Poor service”

Pilsen Pub Restaurant
Ranked #6 of 13 Restaurants in North Hatley
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed November 1, 2012

A large restaurant on the water with a good menu. There were many tables open but we chose to sit outside to soak up the village atmosphere. Our drinks and meal arrived promptly and was good but we never saw the waiter after that! He never asked us how the meal was or if we desired anything further. We finally came inside and had to ask for the bill which he gave us with no apologies. We had a second night in the village but we drove twenty minutes to another town where we felt more welcome.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Dianethewee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 - 133 of 308 reviews

Reviewed October 14, 2012

We have both been traveling since the early 80's and cannot remember EVER being treated so poorly in any restaurant anywhere! We had come into the pub earlier that day and were invited to make a reservation for dinner and even pick out what table we wanted. We thought, great - so we did. When we arrived later, we saw people sitting at the table we'd picked out, only one other open table except a large table for 6 or more (there are 2 of us) and our reservation had been crossed out! We did finally get seated and water and menus were brought to our table. It took 45 minutes for a waiter to come to the table and ask if we wanted anything to eat or drink. It was the person from the afternoon who'd taken our reservation - no mention of mixup, etc., and a vibe that we were a bother. About 30 minutes later the waiter came by the table and asked us what we had ordered - we have to assume he never put the order in since we waited another 20 minutes or so before food arrived at the table. We'd only ordered a panini and a salad respectively. I asked for some olive oil for the salad and that NEVER arrived, even after we received the bill. We did observe the waiter delivering shots to a large table of people and doing a shot with them and what appeared to be the manager alternating between drinking wine at a table near us and talking to the bar staff from behind the bar. I have to say this was one of the most astounding travel experiences we've ever had - and NOT in a good way. Food was only fair at best. We would not recommend this pub restaurant to anyone.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Luv2Go6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

The meals are overpriced and the cuisine is not good. The only attraction is to sit next to the water. Bring your lunch and sit on the other side of the river!

1  Thank World_Traveler007_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

Always very good and situation is perfect in the village of North Hatley.

Very relaxed atmosphere on the lake.

Thank Irene027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

Our expectations were low because this is one of the only restaurants in the area, but we were pleasantly surprised. They had a wider variety of dishes than we expected, and some of them were quite creative. Also had a lot of drink options. The prices are a bit higher than what you might expect to pay at a "pub," but if you're looking for a good meal near North Hatley this is one of your best bets.

Thank ZachLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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