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Hotel & Suites Les Laurentides
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    Reviews (167)
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    All reviewsyogurtroom was cleannice jacuzzidecent breakfastno elevatorwithin walking distancemanoir st sauveurskilaurentiansmountainswinterslopes
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    54 - 59 of 167 reviews
    Reviewed January 3, 2013

    I have to say that the staffs were very nice and helpful but the room was not clean. I found food particles ( I hope it is food, not something else) on the bed with hair all over the bed. I had to buy a new bed sheet from the nearby store.
    The furniture looks very old and over used.
    The kitchen was well equipped and the bath room was clean.
    There is no sign for "do not disturb" and all of a sudden the cleaner opened the door(without knocking) and he entered the room while I was shouting on him not to enter.
    The breakfast was acceptable.I am not sure why it is ranked first in saint Sauveur.

    • Stayed: December 2012, traveled as a couple
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    Thank Dr_Alzahrani
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    TravelodgeStSauveur, Front Office Manager at Hotel & Suites Les Laurentides, responded to this reviewResponded January 7, 2013

    Dear Admen
    Thank you for taking time to write a review here about your stay at our property.
    We appreciate your good comments about our front desk staff.
    I sincerely regret that you had a problem with "cleanliness" . We strive to ensure that all our rooms be spotless before a guest checks-in. We also advise our guests that should anything
    not be to their satisfaction, they can reach us - so that we can correct anything that 's not to living up to your expectation.
    No one should have to purchase sheet when statying in any Hotel. Our bedding supplies (Sheet) are cleaned by a reputable cleaning company - our bedspreads are washed regularly.
    I sincerely apologyse for any hair or food found on the bed.
    Our cleaning personel has been advised to always knock on doors and wait for a reponse before entering, we will address this issue with the housekeeping personel -to ensure this does not cause a problem again.
    Our continental breakfast offers a good variety of name brand products and earns very high marks in guest satisfaction surveys- It is always a free feature offered here at the Hotel.
    We thank you for your review and hope to see you again at our property.
    We noted your complaints and will take steps necessary to ensure that on your next stay with us you can rate us much better.

    We wish you a Happy and Prosperous New Year 2013.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed August 19, 2012

    The hotel (maybe it's closer to a motel, but it's very nice) is close to all the attractions and restaurants and shopping outlets. Rooms have little kitchennettes, an air conditionning that works and that isn't too noisy. It was overall very clean and very quiet. The breakfast had a lot of choices, though the quality was a bit below average. The hotel personnel was very nice and welcoming.

    • Stayed: August 2012, traveled as a couple
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    Thank melt_core
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    TravelodgeStSauveur, Front Office Manager at Hotel & Suites Les Laurentides, responded to this reviewResponded August 21, 2012

    Dear Melt_Core
    Thank you for your review of our property.

    Our property classified as a 3Stars Hotel by the Quebec Tourism Office, offers clean and confortable rooms with outside common passage ways. Which as you mentioned reminds one of a Motel style property. Intended for easy access to rooms without traditional long inside corridors
    the property is very well suited for families and sports enthousiats.

    Our Complimentary Continental breakfast is offered daily. All of our products offered are brand names items. From Danone individual Yogurt cups, Kellog's cold cereals, Quaker Oats, Sara Lee
    juices and coffee. In the hot item sections we proudly feature Mc Cain's breakfast potatoes, Maple Leaf breakfast saucages links, Bagels and specialty breads 14Grains, whole wheat all from Auger Bakeries. It is very important for all of us that guests enjoy the overall stay experience and our Complimentary Breakfast is part of this.

    We pride ourselves in offering Quality and Value. Again thank you for your kind reviiew.We do hope to have the pleasure of welcoming you and your family again soon. Remember Fall is a season of spectacular colours in the Laurentians .

    Sincerely ,

    Eric, Nicolas,Jean Marc and Kim
    The Front Desk Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed June 28, 2012

    I was pleased to hear when we sent a customer from the USA to stay at the Hotel & Suites Les Laurentides how he loved the place, and how the staff was so friendly and the rooms were so clean, that he told his wife he would like to come back with the family and show them this place in which he is sure they will love. Threw out his stay here he kept saying great comments.

    Customer also quoted that if anybody wants his referral on this hotel he will give 100% and he also loved the english speaking.
    Upon his departure back to the USA he said i will be back and want to stay at as place with great satisfaction.

    Room Tip: the mountain view is great.
    • Stayed: April 2012, traveled on business
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    1  Thank joanna s
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    TravelodgeStSauveur, General Manager at Hotel & Suites Les Laurentides, responded to this reviewResponded August 21, 2012

    Dear Joanna S

    Thank you for your review. We are very pleased that your American Guests had a lovely stay with us at Hotel Les Laurentides St-Sauveur.

    We value your comments and look forward to hosting these clients and their family again in the Fall. Fall in the Laurentians is a Magical Moment, when Nature displays it's most vibrant colours!

    On behalf of our entire team, Front Desk, Housekeeping, Maintenance crews , thank you.

    The Management.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed June 27, 2012

    I would like to thank hotel & Suites les Laurentides for making our stay at your hotel memorable. I will for sure be returning to your hotel. As I have not one complaint. The service was excellent., and your staff was very polite. So Thank you

    • Stayed: June 2012, traveled with family
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    2  Thank Jessie W
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    TravelodgeStSauveur, General Manager at Hotel & Suites Les Laurentides, responded to this reviewResponded August 21, 2012

    Dear Jessie W

    My staff and myself would like to thank you for your very kind words.
    We are pleased that we could make your stay with us a pleasant one.

    We hope to have the pleasure of hosting you and your family again very soon.

    Sincerely ,
    Sam
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed May 31, 2012

    All in all a nice hotel. Good value. Our room slightly more expensive than a standard room, and it came with a jacuzzi tub, electric fireplace,Jacuzzi worked well, we even had a kitchenette with a full sized fridge which we made use of.and . Hotel includes free breakfast which was nice actually: boiled eggs, potatoes, bacon, sausage, fruit cocktail, cold cereals, toast, juices, tea, coffee, even a waffle machine! Clean rooms, Walking distance to rue Principale, the outelts, and skiing. The only flaw, which is valid to bring up i believe is that you need to go outside to arrive at the front desk and breakfast room, which is in a separate locale... Not fun when you just want to go down for breakfast in your Jammys and its -30C outside. Other than that a great spot.

    Room Tip: upper level rooms have a great view of the ski resort and village. Pay the extra couple of bucks and get a room with a Jacuzzi. they have a kitchenette, full sized fridge, and are bigger and have the better views.. plus the jacuzzi of course :)
    • Stayed: December 2011, traveled as a couple
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    Thank Lupo1985
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    TravelodgeStSauveur, Front Office Manager at Hotel & Suites Les Laurentides, responded to this reviewResponded August 21, 2012

    Dear Lupo

    Thank You for your review of our Hotel.

    We appreciate your comments on the QUality and Value offered here.
    We pride ourselves in offering clean,comfortable and affordable lodging for our guests.
    Our Jacuzzi Suites are well appointed as you mentionned and offer the comfort of a home stay
    in a spectacular location -La Vallée de St-Sauveur !

    Our exterior corridors offer guests the freedom of access to their rooms without having to go
    through a reception hall and long and narrow hotel corridors.

    We trust that you have enjoyed your stay with us and that we will soon again have the pleasure
    of having you and your family stay with us. Repeat guests are always warmly welcomed !

    Sincerely
    Your front desk team , Eric,Nicolas,Jean Marc and Kim.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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