I stayed at Club Vacances for a March break ski vacation with my family of five (2 adults and 3 teenagers).
After returning home, I received a call from the hotel indicating that I had been charged over $300 for allegedly damaging one of the two new red leather sofa chairs in the condo we stayed in. This was a totally false accusation as there was no damage caused whatsover to any furniture during our stay.
Shorly after our stay, the resort forwarded me a letter containing two photos of a damaged chair, and without a doubt I confirmed that this damage did not occur during my stay. When I viewed the photos, it appeared that there was significant damage to the chair - in fact there appeared to be six distinct occurrences of noticeable wear. This was not the condition of either of the two red leather chairs when we departed the condo.
Additionally, I was informed by the staff that the condo I stayed in was refurbished with new chairs about one month prior to my stay. When I observe the photo sent by Club Vacances it appeared that the damage to the chair in the photo was significant, likely as a result of long-term wear, not from a chair that is quite new. Without question, this was not the condition of either of the two red leather chairs when we departed the condo.
I sent a letter to the hotel manager explaining the error, however, I did not receive a reply, nor a refund.
This allegation of damage was both frustrating and disturbing, and I wanted to share this with others who may be thinking of staying here.
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- Also Known As:
- Club Vacances Toutes Saisons Hotel Beaupre
- Hotel Vacances Toutes Saisons
- Club Vacances Toutes Saisons Beaupre, Quebec, Canada