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“Poor Customer Service by the front desk”

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Chateau Mont-Sainte-Anne
Ranked #1 of 3 Hotels in Beaupre
Toronto, Canada
1 review
“Poor Customer Service by the front desk”
2 of 5 bubbles Reviewed March 5, 2014

Our room was sufficient for our needs though the decor for our room was in dire need of an upgrade from the 80's. The WiFi key card system was unreliable. We had to exchange our cards daily and we saw many guests before and after us with the same problem. No apologies for the inconvenience and once the front desk tried to blame us for the malfunctioning cards. Will definitely look into other accommodations when skiing at Mont Sainte Anne.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexatrem, Responsable relations publiques at Chateau Mont-Sainte-Anne, responded to this review, March 12, 2014
Dear Janet B,

Your comments are appreciated and enable us to improve our services. We will make sure the receptionnists are more professional and aware of our customers’ requests.
The key system is new and more secure. Their are still a few adjustments to make and we are working on that. For some reason,when these keys are in contact with other keys, they stop working. With this system, there are less people on every floor, less noise in the corridors and better security, which is very positive. I hope I have answered your concerns.

Thank you for your interest and pertinent comments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Ottawa, Canada
Level Contributor
551 reviews
226 hotel reviews
common_n_hotel_reviews_1bd8 572 helpful votes
4 of 5 bubbles Reviewed February 8, 2014

This is not a new property and it has been the subject of significant upgrades over the years. Although far from perfect, I quite liked my stay at this property.

What I liked: Extremely friendly check-in staff who went above and beyond to make my stay a good one. Very modern common areas and fairly good conference facilities. Good food options on-site with a few other options within walking distance. Reliable wifi service. Fairly large rooms, which in my case included a fully equipped kitchenette. The decor is fairly modern and the layout is basic but functional. Very comfortable hypoallergenic alternatives to feather pillows and bedding. Adequate temperature control.

What to watch for / could be improved: You can easily tell that this property was built decades ago. The kitchenette appliances look very 1970s/1980s and there are many other obvious signs showing the actual age of the property. Bathroom amenities were quite basic

  • Stayed January 2014, traveled on business
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    • Service
Helpful?
Thank ottwatrvllr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexatrem, Public Relations Manager at Chateau Mont-Sainte-Anne, responded to this review, February 11, 2014
Dear ottwatrvlr,
Thanks for your comments, they truly describe the Chateau. For your next stay, try our new Studio NORDIK room, completly renovated.
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Candiac, Canada
1 review
5 of 5 bubbles Reviewed February 6, 2014

The location was perfect a real ski-in ski-out and great amenities. We were lucky to be welcome by Cesar's at the reception, who provide an remarkable service topped by sincere kindness.
I would suggest this hotel to every one.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Janie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, Maine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 4, 2014

Four of us stayed here in two rooms the last week of January and while it was bitterly cold outside the hotel was warm and inviting. Skiing was OK but the wind and almost constant snow made grooming a challenge. The rooms were well decorated, comfortable and the kitchenettes had all the necessary amenities. Le Massif (1/2 hour north) had better skiing. For some reason one room was considerably larger than the one beside it but the smaller room was comfortable and we could just eat and visit in the larger one. Desk staff was helpful and pleasant. The hotel restaurant was pricey so we ate lunch and dinner in places in the surrounding area. The double outdoor hot tubs were lovely after a day of skiing and the indoor pool was available for more stretching. There is a work out room and a kids play room and a game room all of which look to be fun for families (but there was a charge for some of the games). Overall a nice place for ski in ski out.

Room Tip: Be sure to ask for a newly renovated room.
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  • Stayed January 2014, traveled with friends
    • Value
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Helpful?
2 Thank Fran W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexatrem, Responsable relations publiques at Chateau Mont-Sainte-Anne, responded to this review, February 5, 2014
Bonjour Fran W
Thanks for your comments !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TORONTO
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed January 27, 2014

We stayed at the hotel Jan 23-26th 2014. We had a mezzanine suite which was great, The room was a good size with 2 queen beds and a small kitchenette and table. You can see the ski hills from the balcony, I really enjoyed the fireplace in the room as well. The ski hill is really great, especially having a gondola. My biggest pet peeve is that there is no shuttle to the airport from the hotel. So we had to spend $120 on a taxi there and back. Seems unreasonable because they are a ski resort.

  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
2 Thank MELISSA P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexatrem, Responsable relations publiques at Chateau Mont-Sainte-Anne, responded to this review, February 5, 2014
Bonjour Melissa P
Thank you for your comments. We took note concerning the airport shuttle. For now, we do not have because most of our guests arrive by car. In the future, if the demand is there, we can look at the possibility to have a shuttle.
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Halifax, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 16, 2014

We stayed at the hotel over Christmas holiday break and for New Years Eve. The ski hill is really great, especially having a gondola. The room was a good size with 2 queen beds and a small kitchenette and table. We did some meal prep in the room and found the kitchen supplies a bit sparse. For example, there were very few large bowls, no scissors, no grater- small things that would have been useful. Also dish towels seemed to be limited in supply. There was an odor in the room that never went away. We thought generally air circulation was poor. The outdoor hot tub was really great, indoor pool was small but good for kids. There was also a games room for kids which our daughter enjoyed. Overall, we enjoyed our stay and with a few minor adjustments as indicated it could be really outstanding. In all, there were no major concerns that would have prevented us for going back.

  • Stayed December 2013, traveled with family
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Helpful?
1 Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 13, 2014

We had a nice time during our stay at the Chateau Mont-Sainte-Anne. The condo was very nice and clean. It easily fit 4! We enjoyed the hot tub and the pool was clean. The playroom was just ok and I still don't understand why we people have to pay to use the equipment in that room. Considering how expensive a stay at this hotel can be....

The Bistro Nordik is good and the service was excellent. The other restaurant was close. Considering that the temperature was so bad, it was almost impossible to leave the hotel. We would have liked to have another option for dinner. We already had dinner and lunch at the Bistro.....

The spa was super and the staff is amazing!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulieLapPlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexatrem, Responsable relations publiques at Chateau Mont-Sainte-Anne, responded to this review, January 14, 2014
Bonjour !
Thanks for your comments !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chateau Mont-Sainte-Anne

Property: Chateau Mont-Sainte-Anne
Address: 500 Beaupre Boulevard, Beaupre, Quebec G0A 1E0, Canada
Phone Number:
Location: Canada > Quebec > Beaupre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Beaupre
Price Range (Based on Average Rates): $
Hotel Class:4 star — Chateau Mont-Sainte-Anne 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Chateau Mont-Sainte-Anne Hotel Beaupre
Chateau Mont St Anne
Chateau Mont-Sainte-Anne Beaupre, Quebec, Canada

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