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“Some issues with room...”

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Four Points by Sheraton Edmundston
Ranked #3 of 10 Hotels in Edmundston
Certificate of Excellence
GreenLeadersGold level
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Some issues with room...”
Reviewed September 13, 2012

Checked in efficiently, got to my room, had not been properly cleaned (items on dresser from previous guest...). Took picture went to front desk and gave me a "better room" on executive floor... Nice room, but not much diffrence.

Satisfied with the rooms and service. Place supposed to be rebranded into Sheraton/Four Points, can't wait!

Stayed September 2012, traveled on business
Helpful?
Thank Danielbruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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267 reviews from our community

Traveler rating
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    103
    29
    11
    4
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 15, 2012

3rd stay since summer 2011 (twice August 2012)....good value, CAA discount, decent full breakfast included, pool presently closed for reno but not for much longer, comfy beds, clean and easy stopover on summer vacation.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank botin2it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieppe
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 19, 2012

I stayed two nights and this hotel was very comfortable. Clean and quiet, breakfast was included.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daphne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph
Level Contributor
112 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed July 12, 2012

This hotel is the worst hotel I have ever been in. We asked at reception to upgrade our room but were refused!!because we had prepaid
We were in a room that was next to a room with barking dog.
The hallways in this hotel smell moldy and damp. Stained carpet.
Bed was comfey though.
Clarion hotel group should be ashamed of this hotel. This has to be down to the management

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valguelph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 10, 2012

Each year, during our annual trek to the east coast, we stop overnight in Edmundston, N.B. We typically always stay at the same hotel, but this year, in an effort to save a few bucks, we opted to reserve through hotwire, and ended up with a room at the Clarion.

From the moment of our arrival, everything about this hotel was inconvenient. The parking lot is located across the street, and on a steep slope, making it a real hassle to unload the car. The girl working behind the front desk was clearly more interested in chatting with the young maintenance worker than in ensuring we had everything we needed. When I forgot my laptop at the counter, she never called up to the room to let me know. Instead, when I noticed my error and called, she said, "Oh, I thought you'd left it here on purpose!" and retrieved it from behind the counter - a bizarre comment by any measure.

I had to call again to ask about a password for the free wi-fi - she never provided it to us because she didn't know we'd need it (despite obviously knowing we had a laptop with us!)

I asked for nearby restaurant recommendations. She pointed us to the hotel restaurant, and after much prodding, also suggested a pizza joint nearby. It turns out the hotel restaurant was closed Saturday evenings (why did she then suggest we go is beyond me!) and as a result, room service was also out.

Before bed, we decided to go for a quick dip in the pool - another hassle we quickly regretted. The pool was tiny (about 12x20 feet at most) and freezing. The hot tub was out of order, and the entire pool area was really dated. After we couldn't find towels in the pool area, we opted to grab the ones from our room - only to be told after the fact we had to ask for some at the front desk. I'd asked about the pool when checking in, so should have been told about this then (though it's not surprising I didn't given our experience).

The rooms were clean enough, although a bit dated given the price and caliber of the hotel. The TV wasn't flat panel, and the toiletries in the washroom were of various brands, like they'd been bought from a leftover sale.

The best part was the breakfast - it was nice to see a few hot breakfast options as opposed to the usual continental options typically offered for free in these types of hotel.

Finally, not that this was the hotel's fault, but there was a wedding at the hotel the night we stayed. Many rooms around ours were booked by wedding guests, who kept all their doors open and partied in the hall and between rooms well into the evening.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mumo2girlies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bathurst, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 28, 2012

I stayed at this Hotel for a period of 6 months and received excellent services with excellent place to stay. Top quality matresses and very clean. The restaurant serves excellent food. Recommended

Room Tip: top floor 5th level are renovated and offers quiet rooms.
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fpi agency
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint John, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 20, 2012

Accomodations very good. Room clean and everything worked. Staff very helpful and when we requested 6 extra chairs for guests, supplied immediately and worker very reluctant to accept gratuity. Parking is across the street from hotel but no problem to park in front of hotel to load and unload. Stayed there previously under different owners and this time overall, very pleased with stay.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ron s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Edmundston

Property: Four Points by Sheraton Edmundston
Address: 100 Rice St, Edmundston, New Brunswick E3V 1T4, Canada (Formerly Clarion Hotel and Conference Centre)
Phone Number:
Location: Canada > New Brunswick > Edmundston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Edmundston
#2 Romantic Hotel in Edmundston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Edmundston 3*
Number of rooms: 103
Official Description (provided by the hotel):
This hotel is located downtown. •Shopping, dining room, pool, conference rooms •Wireless Internet included in your stay (Wi-Fi) •Non smoking hotel •Uncarpeted room available •Parking included •Pets are allowed, at no extra charge (reserved floor) •Guests laundry room available (washer and dryer) ... more   less 
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Also Known As:
Chateau Edmundston
Chateau Hotel Edmundston
Four Points By Sheraton Edmundston New Brunswick

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