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Reviews (1,066)
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All reviewshot tubbest westernskeurig machinepool areathe breakfast areaoff the highwaybeautiful hotelnova scotiasmall poolsausagehighly recommend this hotelample parkingclean roomsthe ground floorfront desk staffwafflesgreat place to stay
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102 - 107 of 1,066 reviews
Reviewed September 24, 2017

This hotel is lovely, very nice decor, just off highway. Nice spacious room, relaxing poor area and a good breakfast area.There was a wide selection of breakfast items, the staff kept everything full.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Debra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chrissy S, Front Office Manager at Best Western Plus Edmundston Hotel, responded to this reviewResponded September 28, 2017

Dear Debra R,
Thank you for taking the time to share your feedback with us. It is a delight to learn that you've enjoyed your recent stay. Every day we strive to deliver an outstanding experience to our guest and we are pleased that yours was up to your expectations. We are looking forward to welcome you again in the future!
Sincerely,
Chrissy St-Pierre
Director of Room division
Best Western PLUS Edmundston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2017 via mobile

I've stayed here alone, with hubby, with kids and grandkids. We all love this hotel. Rooms are super clean, modern, inviting and comfy with all the conveniences. I particularly love the windows that open (in lieu of air conditioning) and the floors which are covered with linoleum instead of carpeting. Other areas (snack, pool and breakfast) are also clean, well stocked and organized. For the kids, the water slide and pool are major hits, as is the buffet style breakfast. The staff at this hotel is outstanding - always couteous and obliging. THE Best Western!

Stayed: September 2017, traveled solo
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chrissy S, Front Office Manager at Best Western Plus Edmundston Hotel, responded to this reviewResponded September 28, 2017

Dear Linda L,
Thank you for taking the time to share your feedback with us. We are thrilled to learn that you've enjoyed your recent stay. Every day we strive to deliver an outstanding experience to all our guest and we are very happy that we’ve met your expectations. Thank you for taking the time to compliment our team, they are a great asset to our hotel. We are looking forward to welcome you again in the future!
Sincerely,
Chrissy St-Pierre
Director of Room division
Best Western PLUS Edmundston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2017

i really like this hitel , beds are comfirtabke the place is cleanits in a good spot by highway theres a pool a gym breakfast in themorning is very good ,the price is reasonable ,there a good tv stations in the room .

Room Tip: not near the lobby
  • Stayed: May 2017, traveled with friends
    • Location
    • Rooms
    • Service
Thank franny5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chrissy S, Front Office Manager at Best Western Plus Edmundston Hotel, responded to this reviewResponded September 28, 2017

Dear franny5,
Thank you for taking the time to share your feedback with us. We are pleased to learn that you've enjoyed your recent stay. Your satisfaction is our priority and we are very happy that your experience met your expectations. We are looking forward to welcome you again in the future!
Sincerely,
Chrissy St-Pierre
Director of Room division
Best Western PLUS Edmundston

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

We booked this hotel at the midway point of a long road trip, but we will stay elsewhere in the future. We've stayed at other Best Western Plus properties and so my expectations were appropriately set. On arrival we were met with a long line up for check-in, and only one clerk at the desk. Eventually a second staff member appeared but then took a phone call immediately, ignoring the long line-up. It took over 20 minutes to get to the front of the line. The guest right in front of us was an elderly man and his wife was seated to the side, holding a walker. They were informed that the only elevator was broken. They were offered no options to access their room, and so they decided to go out to supper while awaiting the elevator repairman. Our room was on the third floor. With no elevator service we hauled our luggage up the stairs, only to discover that the electronic key cards didn't work. I sat on the hallway floor guarding our luggage while my husband went to get them re-programmed - a task that took some time because there was still a line at the desk. Once finally in our room, we raced to the (small!) TV, as our decision to stop where we did was based on our interest in watching a televised sporting event - the start of which we had already missed because of the slow check-in and key troubles. When we turned on the TV, we discovered that the picture quality was terrible. The normal remote had been replaced with a dumbed-down version that was limited to volume and scanning channels, and so there was no easy way to adjust the contrast or brightness. When we turned in, we quickly learned that the bed was firm to a fault, and uncomfortable as a result. We both had a poor sleep. And in the morning when we headed down for the complimentary breakfast..... surprise .... no elevator. So, down the stairs again with two suitcases and a cooler.... and we are no spring chickens!! It seems to me that if the elevator is out of service it's repair should be a top priority. While it is out of service, extra staff should be called in asap and guests on upper floors should then be offered bell-hop service for their luggage. Elderly and infirm guests should immediately be offered passage on the cargo elevator. Staffing levels need to be increased all around, and service standards maintained. Sadly I will never know if these changes happen as we took our business elsewhere on the drive home and had a great experience.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank brenda_pledge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternHotels, Corporate at Best Western Plus Edmundston Hotel, responded to this reviewResponded September 23, 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

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Reviewed September 18, 2017

This is a nice hotel. the rooms are spacious. The beds are comfy. Tons of hot water. The breakfast area is so small, we couldn't find a place to sit so had to go elsewhere for breakfast. They have a buffet style and the place was packed. We were called and asked to exchange our room for someone that needed a drive up room. We agreed to the switch and were offered 2 drinks at the lounge for doing the switch, we didn't end up using those so can't comment on the lounge area.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Roseann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chrissy S, Front Office Manager at Best Western Plus Edmundston Hotel, responded to this reviewResponded September 25, 2017

Dear Roseann M,

Thank you for sharing your feedback with us regarding your recent stay, We are happy to learn that you've enjoyed your experience. We wish that next time you will be able to enjoy our lounge as well as our tasty breakfast! Thank you for choosing our hotel and we are looking forward to welcome you again in the future!

Sincerely,
Chrissy St-Pierre
Director of Rooms division
Best Western PLUS Edmundston Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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