We confirmed by phone and email with Aileen in Nov. that our family of 7 were coming for dinner Christmas day. We show up on time and no record at all. Luckily the place was half empty. Still took 20 minutes to find us a table. No apology or any attempt at service recovery. Food wasn't bad. Staff were disorganized and unmotivated. Wine list a joke. See pic - the cellar was being used as a storage room.
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