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“Wonderful ski weekend”
Review of Lizard Creek Lodge

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Lizard Creek Lodge
Ranked #2 of 22 Hotels in Fernie
Certificate of Excellence
Reviewed February 15, 2014

The location is fantastic. We were a group of 3 couples who had rented 3 mini-suites (2 of which were adjoining). You could clip into your skis beside your patio and ski to the bottom of the lift. At the end of the day you could keep enough momentum to ski right back up to your patio.

The accommodations were very nice; comfortable bed, good TV, fireplace, full size fridge and stove with all the kitchen basics provided.

Friendly, helpful staff and an excellent restaurant.

The 3-course Table d'Hote on Saturday night was exceptional.

Room Tip: If you don't mind the roughly $300 per night the ground floor mini-suites are well equipped with...
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  • Stayed: January 2014, traveled with friends
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Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded February 17, 2014

Hi David,

Thank you for your great review, we really appreciate it.

We are very pleased to hear you enjoyed your stay with us and took advantage of the great ski in, ski out location. We hope that your next visit will be just as wonderful. Please let us know when booking to receive 15% off.

Kind Regards,

Nikki Ferris
Front Desk Supervisor

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611 - 617 of 695 reviews

Reviewed February 10, 2014

Not bad at all


We always read previous review in trip advisor before we select a hotel. After reading some of the old review we took a chance and book at Lizard Creek Lodge.

We have a complete opposite perception towards this hotel. From the moment we arrived to the moment we left we were made to feel welcome. Everything about it feels luxurious and they seem to go the extra mile to provide little extra.

Excellent housekeeping and front desk service. Very clean and feel at home type of hotel. Only breakfast should be better (make it buffet) and better priced.


We will definitely return next year.

  • Stayed: January 2014, traveled with family
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Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded February 11, 2014

Dear John,

Thank you for your wonderful review of the Lizard Creek Lodge. We are very please to hear that you and your family enjoyed your stay with us.

We appreciate your suggestion for breakfast and will forward this on to the appropriate department.

Please don't hesitate to contact myself when making your next booking to receive 15% off.

Thank you again, hope to see you again soon.

Kind Regards,

Nikki Ferris

Front Desk Supervisor

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Reviewed February 8, 2014

Despite the great ski in and out location and really nice facility, lizard creek is very dated and has terrible service. The maids routinely missed cleaning the rooms entirely -- even not making beds, the wifi service was extremely slow or not working ( even in the lobby), and basics such as a coffee station for early risers was absent. Worst of all, despite leaving a message for the general manager to provide some constructive feedback, we never received a call back. Too bad - we will return to fernie often but not to this outdated and poorly serviced hotel.

Stayed: February 2014, traveled with friends
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded February 10, 2014

Dear Richard,
Firstly we would like to thank you for taking the time to write this review although we are very disappointed to hear that you did not receive the service quality we strive to achieve here at Lizard Creek Lodge.

We would like to apologize to yourself and to any other guests that accompanied you on this recent trip for the difficulties you faced during your stay.

We do encourage our guests to complete the Guest Services Survey (GSS) which are located in each room to provide any feedback which they believe reflects their experience and would help improve the facilities services in any way.

Unfortunately the Front Desk Manager attempted to phone you in regards to the matters you expressed to the Front Desk during your stay although was unable to get in touch with you each time. If you would like to discuss any of the concerns you have mentioned further please don’t hesitate to contact myself Nikki Ferris at guestservices@lizardcreek.com

We do hope that a second chance to redeem ourselves would be possible on a future trip to Fernie.

Kind Regards

Nikki Ferris
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

We were transferred to this hotel due to a booking error at Fernie Slopeside Lodge.

The hotel is excellent for ski in and out. The ski lockers provided are well ventilated and secured.

The reception staff did not know how foam or feather pillows feel and requested maintenance to bring 2 foam pillows. Maintenance brought 1 foam and 1 feather pillow.

The hotel does provide wifi, though if you want reception, go down to the ski entrance where the antenna is located. Wifi reception in the rest of the hotel is dodgy at best.

The room was clean and well maintained. The appliances need an upgrade though (there was a VHS and DVD combo player with a CRT TV on top). The bed needed replacing (I could feel the steel of the spring pushing against the bone). The room did look great though and the eating table was a welcome addition.

The hot tubs provide for a spectacular view and are well maintained.

  • Stayed: January 2014, traveled with family
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Thank Pieter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded February 10, 2014

Dear Pieter,

Thank you for the review and feedback, we appreciate you taking the time out of your day. We are happy to hear that you enjoyed the location and some of the facilities we provide here at Lizard Creek Lodge.

We have duly noted the suggestions you have made and hope the next time you visit Fernie and us here at Lizard Creek Lodge your stay will be incomparable.

If you would discuss any of the concerns further please don’t hesitate to contact myself Nikki Ferris, Front Desk Supervisor at guestservices@lizardcreek.com

Kind Regards

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Reviewed February 4, 2014

Great location right on the hill. Loved the Kitchen so we could cook meals with our friends and kids. Housekeeping staff were very friendly. The lodge and rooms were very clean. The King bed mattress was very comfortable.

The only negative was that the front desk staff seemed somewhat unhappy although they were helpful. The sofa bed mattress was also paper thin and you could feel all the springs underneath so we couldn't use it to sleep on.

  • Stayed: January 2014, traveled with family
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Thank Jana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded February 5, 2014

Dear Jana,
Thank you for your feedback. We appreciate you taking the time to write a review and we are glad to hear your overall stay with us was pleasant.

We will ensure to follow up the concerns you have expressed, our apologies for the inconvenience you experienced. We hope your next stay with us is 100%.

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Reviewed February 3, 2014

Our holiday was superb from beginning to end. We stayed for 2 weeks and we had a very unique experience. A good location as the lift chair was minute from the room we stayed in. We paid around $500 a night and it worth every penny. The room we were in was huge and everything was clean, staff were all very courteous, warm friendly and very helpful. Front desk assisted us with arranging lift tickets which was a big help as we didn't want to stand on the line in the morning. Housekeeping did a good Job in keeping up with the mess we had in the room.
Overall, a very good experience. We made another reservation for next year for 2 weeks again before we left.

We encourage all Skiers visiting the Kootney's to visit this fabulous resort.

  • Stayed: February 2014, traveled as a couple
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Thank ammy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded February 5, 2014

Dear Ammy,

We are very happy to hear that you enjoyed your vacation here with us and that it was everything that you had hoped for. We look forward to making your next stay with us just as enjoyable.

Best wishes for 2014.

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Reviewed January 23, 2014

My husband and I recently stayed in a Studio unit in the main building. The Elk chair was just steps away! Could practically roll out of bed and be on the hill. The staff were very friendly and did attend quickly to a problem we had with our hot water.

We enjoyed the hot top a few times, and the gym looked well equipped.

Our only complaint was with the furnishings. The bed mattress was extremely soft, as was the sofa. The kitchen was set up with a high counter, and what was supposed to be two high chairs, but they were not high enough, so I felt like a 5-year old eating my morning cereal.

  • Stayed: January 2014, traveled as a couple
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Thank machomamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LizardCreek, Front Desk Supervisor at Lizard Creek Lodge, responded to this reviewResponded February 5, 2014

Dear Mira,

Thank you for taking the time to write your review. We very much appreciate your feedback and hope we are able to ensure your next stay with us is an enjoyable one.

We will ensure to follow through with the concerns you have mentioned, our apologies for the discomfort and inconvenience.

We hope to see you again soon, all the best for 2014.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lizard Creek Lodge

Address: 5346 Highline Dr | Fernie Alpine Resort, Fernie, British Columbia V0B 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Fernie
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Fernie
#3 Family Hotel in Fernie
Price Range: $109 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lizard Creek Lodge 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Lizard Creek Lodge is in the perfect ski-in/ski-out position at Fernie Alpine Resort. The outdoor pool and hot tubs overlook the mountains. There are 14 units in the main lodge and 85 residential style condos in two other buildings. Each of our luxurious suites has differing configurations from tudios, one, two and three bedroom suites. They all feature fully equipped kitchen, gas fireplace and private balcony. You'll enjoy coming home and putting your feet up after a great day on the hill. We offer the only full service property on the mountain, with on-site restaurant and day spa. If you are looking for more than just accommodation, we can provide you and your family with the ultimate resort experience. Open year-round. ... more   less 
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Also Known As:
Lizard Creek Hotel Fernie

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