I'll start with the positive, this resort has fantastic snow! 28cm of powder the day before we arrived made our skiing/snowboarding experience one to remember.
The resort could use improvement in the areas of food and lodging. I'm not that hard to please but for the high cost of food and rooms on the hill I would expect much more. Kelsey's resturant was brutal, dark and dirty. When my daughter found a hair in her meal we were offered 'half off the price of the dish'... laughable to say the least. Stay away. Drive into town for dinner. Our rooms at Snow Creek were large and located right beside the lift, I expected nothing less for $550 a night. My dissapointment was in the underground parking which leaked a paint-like substance from the ceiling damaging my vehicle. The otherwise helpful staff at the front desk were completely useless in resolving the issue. I did notice that they immediately scurried to put up signs advising vehicle owners that they might experience property damage when they parked in the parkade. We have since been told that we must write a letter to the Snow Creek Owner's Association asking for restitution. Put the onus on me to make this right...terrible customer service in my opinion and an experience that I won't forget. Beware if you choose to stay there.
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