We come to fernie every summer and winter for skiing and bike race . We have stayed a lot places and hotels in Fernie , the experience were great. however, this year we stay at stone creek lodge for 3 nights for the Canada long weekend
the cost of the place was very disappointing , absolutely terrible service ruined the experience.
the room we asked for and booked was to accommodate 4 adults including 2 full bedroom bathroom and 2 full bathroom, staff who checked us in were not friendly at all and did nothing to compensate for the mistake they had made in booking my room incorrectly .All they gave was 2 double bed in the different room and one bathroom doesn't have bath tub ( we were told full bath in both wash room ).We were woken three times during the night by the wash room fan because couldn't turn off, lights in the fridge is broken , big bugs and ants everywhere in the dinning room and living room , the smallest tv I have ever seen in this country that we got in an tiny living room , carpet was dirty .absolutely no views ( very disappointed )... the worse part is we did addressed our concerns to the reservation staff ( booking reservation , and checking in reservation ) while we were there..all we got is phone call said " they will send staff there right way to fix the lights and fan, but no one ever came....ASLO " i don't know why the booking information is wrong" feel like no one did care about anything, booking company or checking in department not proving any sort of services after they got your credit card number ,brutal customer services in small town with many many other alternatives
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