We stayed there due to the fact that our other relatives were already there. They said it was good but we soon decided that for ourselves. First of all we were in for a funeral and they had no rates to offer...which is sad that they don't offer anything! Our first night was horrible the bed in the family room was very soft and lumpy. The next day was the funeral and there was no hot water til almost 1 hour before the service. The manager didn't believe us and had to come into the room to feel it himself then later explained it was there fault they shut off a valve and forgot to turn it on! The next day we asked for the room to made up and came back later to my stuff gone through and beds not done but at least the garbage was taken! The next morning my daughter went down to get the usual muffins and fruit/yogurt and the front desk lady accosted her and told her to only take what she can eat not take anything extra! My daughter told her she was getting enough for everyone back in the room and the girl told her she would be watching her! She came back scared and distraught! I told her that if she wanted to get some hot chocolate to go get it and she said she was too scared now as the girl was very mean! I spoke to the manager and his response was vague and non responsive to any complaints but let us know next time we come back he would make sure our stay was good! I also brought up that my daughter fell through the hot tub grate and hurt her foot and he lied and said he asked her if she was alright but he never did as well the pool was disgusting! I wouldn't even recommend this lodge to my ex!
- Official Description (provided by the hotel):
- The comfortable and friendly family-run Red Tree Lodge is centrally located and has many hostel-like features including a fully equipped guest kitchen, sauna, hot tub, indoor kids pool, 24 seat movie room (free movie rentals), laundry facilities and a games room with pool table, foozeball, poker table and lots more board games. We have a ski tuning room, heated boot room, and ski lock-up for winter guests and a bike storage, bike and boot wash station and BBQ area for summer guests. Free high-speed internet is available throughout the lodge and parking (with winter hook-ups) is also free. All rooms are en-suites and have coffee/tea, mini fridge, microwave and air conditioning. Stay & play for discounts on winter and summer packages including rafting, hiking, mountain biking, fly-fishing, golf or cat-skiing, snowmobiling, dog sledding, first tracks or ski lift tickets. ... more less
- Reservation Options:
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- Also Known As:
- Red Tree Hotel Fernie