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Ramada Plaza Gatineau/Manoir du Casino
Ranked #2 of 26 Hotels in Gatineau
Certificate of Excellence
Reviewed June 24, 2013

We reserved a block of rooms for guests of our wedding to stay at this hotel, close to our venue. The staff was very accommodating in doing their best for early check-ins. Upon check in, as requested, they passed out gift bag provided by us to our guests. The rooms were large and clean. I would recommend this location for a hotel stay or any group reservation.

  • Stayed: June 2013, traveled with friends
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Thank renee l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-info, Manager at Ramada Plaza Gatineau/Manoir du Casino, responded to this reviewResponded June 28, 2013

Thank you for your comments! We are thrilled to hear that you and your group enjoyed your stay with us, and that our team members made you feel so welcome. We are also very happy to hear that you were able to enjoy all aspects of the hotel We look forward to welcoming you back again soon for another special occasion.

Again Thank you for your very positive feedback

Sincerely,

Christine Cadieux
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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512 - 518 of 1,251 reviews

Reviewed June 18, 2013

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Ramada
Thank Julie K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ramada-info, Manager at Ramada Plaza Gatineau/Manoir du Casino, responded to this reviewResponded June 28, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 16, 2013

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Ramada
Thank AlexanderKingston
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ramada-info, Manager at Ramada Plaza Gatineau/Manoir du Casino, responded to this reviewResponded June 28, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 14, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Ramada
Thank Judith L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ramada-info, Manager at Ramada Plaza Gatineau/Manoir du Casino, responded to this reviewResponded July 2, 2013

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Reviewed June 14, 2013

great
very nice place enjoyed our stay the staff was friendly and the rooms were very clean and the bed were comfy

  • Stayed: June 2013, traveled with family
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    • Cleanliness
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Review collected in partnership with Ramada
Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-info, Manager at Ramada Plaza Gatineau/Manoir du Casino, responded to this reviewResponded June 28, 2013

Thank you for your comments! We are thrilled to read that you enjoyed your stay at the Ramada Plaza Manoir du Casino and that we met your expectations and more.

Thanks again for your feedback, and we look forward to welcoming you back again soon!

Sincerely,

Christine Cadieux
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Maureen C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ramada-info, Manager at Ramada Plaza Gatineau/Manoir du Casino, responded to this reviewResponded June 28, 2013

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Reviewed June 4, 2013

I have been to this hotel 5 or 6 times within the last 3 years. We loved being here each and every time, except for the last two times. We have notice the staff has gone down hill somewhat. We loove this place so much we decided to stay here for our pre and post wedding nights. When we showed up they said we had you booked in under different nights, and we are booked up so we have to give you one room one night and move you the next day. I said that is going to be a big inconvience cause we have to get ready for our own wedding. They stated the we can switch you at 10am. Supervisor observed the conversation for one second but did not acknowledged me at all. And the only room they had was a wheel chair room, which she said had a tub and it did not. Staff need to learn more about the different rooms. Also, when i called the person doing the booking did not understand what "I want a room on the third floor" meant. So frustrating, and feel like our wedding date was tainted a little.

  • Stayed: June 2013
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Thank davidsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-info, Manager at Ramada Plaza Gatineau/Manoir du Casino, responded to this reviewResponded July 2, 2013

Thank you for taking the time to complete your review. We sincerely appreciate your constructive and detailed feedback as it is through this information that we are able to continue to grow and improve our service. I have shared these missed opportunities with the Management Team and assure you we are addressing each concern to ensure these do not occur in the future. You are correct that this was not a typical Ramada Plaza experience and not the standard we have set for our property. I hope we have the opportunity to host you again in the future and win back your confidence and loyalty to the Ramada Plaza Manoir du Casino

Sincerely

Christine Cadieux
Ramada Plaza manoir du Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Gatineau/Manoir du Casino

Address: 75 Edmonton Street, Gatineau, Quebec J8Y 6W9, Canada
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gatineau
#2 Spa Hotel in Gatineau
Price Range: $114 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ramada Plaza Gatineau/Manoir du Casino 3.5*
Number of rooms: 174
Official Description (provided by the hotel):
Ramada Plaza Manoir du Casino, a very good place to beDirectly across from the Casino du Lac-Leamy & minutes from Canada's National Capital attractions. The hotel offers, 174 guestrooms/suites all equipped with a double air jet bathtub and an electrical fireplace. Enjoy the warm atmosphere of our new Italian Restaurant-Bar Risotto, pates et grillades. As a very professional and client oriented team, our goal is to use innovative ways of ensuring our client's complete satisfaction. ... more   less 
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Also Known As:
Ramada Plaza Manoir Du Hotel Gatineau
Ramada Gatineau
Gatineau Ramada
Ramada Plaza Gatineau/Manoir Du Casino Quebec

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