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“Spectacular view!” 5 of 5 bubbles
Review of BEST WESTERN PLUS Gatineau-Ottawa

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BEST WESTERN PLUS Gatineau-Ottawa
Ranked #7 of 25 Hotels in Gatineau
Windsor, Canada
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Spectacular view!”
5 of 5 bubbles Reviewed October 9, 2012

We were very satisfied with our stay. The view is to die for and the lobby is so very welcoming. It's only a quick walk to the downtown market. We felt that many attractions were very accessible and would recommend this hotel to all of our friends.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travellingonadime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review, November 6, 2012
travellingonadime,

Thank you for your comments and for taking the time to post a review on our hotel. We are extremely proud to feature such a breathtaking view. You will also interested to learn, that at this year's Best Western International Convention, our hotel was a finalist in the category of Best View from a hotel room amongst all 4100 Best Western Hotels.
Once again Thank you for choosing the Best Western Plus Gatineau-Ottawa hotel, we sincerely look forward to your next stay with us when your travels bring you back to the national capital region.

Yours in Hospitality,

Martin Fogarty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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535 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Dutch first
  • English first
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English first
Toronto, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed August 27, 2012

We just stayed here for a weekend getaway to Ottawa. The Staff is super friendly and very helpful. We had a gorgeous view with a balcony of the River and Parliament hill. The Lobby is immaculately clean. The pool is small but nice, my daugher really enjoyed swimming there. It is comforting also to know that there is always a lifeguard there. The lifeguards were very kind and polite.

The rooms were standard rooms, very clean fridge, nice comfortable beds. Free Wifi was great. There is also underground parking which many guests do not seem to know about after reading some of the reviews here.

Location is A-MA-ZING! The Museum of Civilization is practically next door and a MUST for families. It was super fun. And you can walk across the bridge to the Byward Market and Parliament Hill. Also the taxes are lower so that's another plus to staying here as oppose to in Ottawa.

The only negative thing I have to say is, they need to water and trim their plants outside :) However overall we had a wonderful and fun time. We would like to stay here again.

Room Tip: If getting a Balcony view, ask for the upper levels to really get a gorgeous view!! We stayed in the...
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HiRoRo_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review, November 6, 2012
Hiromi, P

Thank you for your review of our hotel, we appreciate the time and energy it takes to write comments after your stay. One of our greatest priorities is to offer clean and comfortable accommodations to our guests with speedy and friendly service.

Without the help of our guests leaving comments and letting us know what improvements are needed we would never be able to achieve our goal. I have personally passed your concerns regarding our front flower pots to our Maintenance Manager, and will be following up.

Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.


Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Martin Fogarty
General Manager
BEST WESTERN PLUS Gatineau-Ottawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed August 26, 2012 via mobile

We stayed at this hotel with the family. We had a room with balcony with the view of the river and Canada's Parliement. Very nice view. Just 2 km walk to the parliement hill. Hotel is old but renovated rooms. Fairly good. We were happy with cleanliness and very confortable bed. Would recommend this hotel. The desk clerk was very helpfull with information of city activities.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Danthemannad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review, November 6, 2012
Danthemannad ,

Thank you for your review on our hotel. It is comments such as yours that motivate us to continually improve upon our products and services. It was most gratifying to learn that our continual investment into training as well as the strong emphasis put on overall hotel and in-room cleanliness has not gone un-noticed.

Good News! We are pleased to announce that we are just in the final stages of completing a full 100% replacement of all our guest room carpets and furniture. These features will nicely compliment the 42 inch plasma televisions with HD programing that were already installed in early 2012. Our goal is to give our clients the best experience possible!

Once again thank you for choosing the Best Western Plus Gatineau-Ottawa, we sincerely look forward to your next stay with us.

Yours in hospitality,

Martin Fogarty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed August 20, 2012

Decent accommodation. Gatineau itself is a little sketchy but this hotel is located just across the bridge to Ottawa. Very convenient and only a 15 min walk to Parliament. Nice access to Museum of Civilization.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kumbi_Sahel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review, November 6, 2012
Kumbi_Sahel,


Thank you for your review of our hotel, we appreciate the time and energy it takes to write comments after your stay. One of our greatest priorities is to offer clean and comfortable accommodations to our guests with speedy and friendly service.

Without the help of our guests leaving comments and letting us know what improvements are needed we would never be able to achieve our goal. Once again my sincere thanks to you for taking the time to review our hotel. We look forward to welcoming you back to our hotel the next time you travel to the National Capital Region.

Yours in hospitality,

Martin Fogarty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed August 15, 2012

Stayed 2-nights with the family. The positive: If you want to visit Ottawa on foot, it's a great place to stay. The place is quiet yet only a few steps away from the Confederation Bridge that crosses over to the capital. Rooms are clean and comfortable with a nice view of the river and Parlement Hill. The negative: Small bathroom, the fridge in the room made noise, no free breakfast like most BW (yet restaurant is available on site) and a 10$/ per day fee is added for parking the car in a lot a block away...apparently, other hotels have parking charges too but...

Room Tip: Higher floors, river side, have a nice view on Parlement Hill
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  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Johanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, MB
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed August 8, 2012

We stayed two nights at this Hotel. The location is just across the Ottawa river from Ottawa and is within walking distance of Parliament Hill. The Alexandra bridge is about one block away from the Hotel and has a very nice wide pedestrian/ bike walkway on the bridge. Parking at the hotel is limited in front of the Hotel and they have parking down the street in an open area I had to park there the first night was not too comfortable leaving my car in this lot.
The staff at the hotel were most helpful regarding directions and local info. There are rental bicycles just down the block that can be be rented for a 24 hour period for $7.00 but you can use the bike for 30 minutes and put in into a rack at your destination. There are many racks around ottawa and the bikes lock into the racks so you would have a different bike each time. You can find out more on the BIXI website. We found using bixi a very inexpensive and convienent way to get around Ottawa. There is a Mcdonalds about 5 minutes walking distance from the hotel.
If i was in the Ottawa / Gatineau area again I would stay at this Best Western.

Room Tip: Ask for a room with a balcony , the rooms facing Ottawa (south side) give a nice view of Ottawa and...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank jetboy727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review, August 13, 2012
Jetboy727,

Thank you very much for your kind words in praise of our overall facilities and service that you received during your last stay with us and taking the time to fill out the on line questionnaire.
It is always gratifying to receive comments such as yours. We place great importance upon your involvement which contributes towards our efforts to provide you with the first-rate service you deserve.

We value your business and look forward to welcoming you back to the Best Western Plus Gatineau-Ottawa.

Yours in Hospitality,

Martin Fogarty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed June 27, 2012

This hotel was not our particular choice but a last minute scramble due to a mistake with our reservation elsewhere. Ultimately it was fine and we were very pleased with the space of our executive suite which was almost as big as a small apartment. Two balconies, one for the bedroom and one for the sitting room provided fresh air and great views even from the back of the hotel. Service from all staff was prompt and pleasant and the room refreshed every day. Our suite had a small fridge and coffee maker as well as a desk, office chair, full sized sofa and sitting chair. We didn't breakfast in the hotel as it seemed rather expensive but chose to self cater from the convenience store "Freres Chenier" in a street just behind the hotel. Very satisfactory and much cheaper. The walk across the bridge was not a problem for two reasonably fit 60 year olds and having the waterfront park across the road from the hotel was great. The hotel is only a few minutes walk to the Museum of Civilization and local restaurants. It worked out well even though chosen hastily and was good value for money.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at BEST WESTERN PLUS Gatineau-Ottawa, responded to this review, July 28, 2012
Trishg3613,

My sincere thanks for your review of our hotel; I was happy to hear that you received good value for your money. It is comments such as yours that motivate us to continually improve upon our products and services. I am sorry, that you felt our breakfast pricing was too high. Our independent restaurant the Bistrot Cartier does have made to order breakfast options starting from $5.00, and a menu that will appeal to any pallet. Regardless, I was pleased you were able to make alternative arrangements that best suited your needs.

Once again thank you for choosing the Best Western Plus Gatineau-Ottawa, we sincerely look forward to your next stay with us.

Yours in hospitality,

Martin Fogarty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Gatineau-Ottawa

Property: BEST WESTERN PLUS Gatineau-Ottawa
Address: 131 rue Laurier, Gatineau, Quebec J8X 3W3, Canada
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Gatineau
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Gatineau-Ottawa 3*
Number of rooms: 133
Official Description (provided by the hotel):
Take a moment to relax and enjoy the view! Best Western Plus Gatineau-Ottawa is an award winning, waterfront hotel that provides guests with a picturesque view of Canada’s Capital. Our 9 storey structure has 133 guest rooms including 9 suites, 4 banquet rooms offering a total of 4500 square feet of meeting and banquet space and with our events manager directly on site, we can accommodate all your business or leisure event needs. Our hotel offers a relaxing blend of inviting hospitality with state of the art, modern day conveniences, including complimentary wireless high speed internet throughout, free local phone calls, an equipped health facility, a newly renovated indoor salt water pool with a lifeguard provided at all times and indoor parking. Enjoy a stroll across the historic Alexandra bridge, to the famous Byward Market and Ottawa’s downtown business, shopping and entertainment district. We look forward to welcoming you to the Outaouais’ best kept secret. ... more   less 
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Also Known As:
Best Western Hotel Gatineau
Best Western Gatineau
Gatineau Best Western
BEST WESTERN PLUS Gatineau-Ottawa Quebec

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