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“Good place for access to Ottawa”

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Best Western Plus Gatineau-Ottawa
Ranked #4 of 26 Hotels in Gatineau
GreenLeadersSilver level
Reviewed August 20, 2012

Decent accommodation. Gatineau itself is a little sketchy but this hotel is located just across the bridge to Ottawa. Very convenient and only a 15 min walk to Parliament. Nice access to Museum of Civilization.

  • Stayed: July 2012, traveled with family
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1  Thank Kumbi_Sahel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded November 6, 2012

Kumbi_Sahel,


Thank you for your review of our hotel, we appreciate the time and energy it takes to write comments after your stay. One of our greatest priorities is to offer clean and comfortable accommodations to our guests with speedy and friendly service.

Without the help of our guests leaving comments and letting us know what improvements are needed we would never be able to achieve our goal. Once again my sincere thanks to you for taking the time to review our hotel. We look forward to welcoming you back to our hotel the next time you travel to the National Capital Region.

Yours in hospitality,

Martin Fogarty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 - 483 of 772 reviews

Reviewed August 15, 2012

Stayed 2-nights with the family. The positive: If you want to visit Ottawa on foot, it's a great place to stay. The place is quiet yet only a few steps away from the Confederation Bridge that crosses over to the capital. Rooms are clean and comfortable with a nice view of the river and Parlement Hill. The negative: Small bathroom, the fridge in the room made noise, no free breakfast like most BW (yet restaurant is available on site) and a 10$/ per day fee is added for parking the car in a lot a block away...apparently, other hotels have parking charges too but...

Room Tip: Higher floors, river side, have a nice view on Parlement Hill
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  • Stayed: July 2012, traveled with family
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1  Thank Johanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2012

We stayed two nights at this Hotel. The location is just across the Ottawa river from Ottawa and is within walking distance of Parliament Hill. The Alexandra bridge is about one block away from the Hotel and has a very nice wide pedestrian/ bike walkway on the bridge. Parking at the hotel is limited in front of the Hotel and they have parking down the street in an open area I had to park there the first night was not too comfortable leaving my car in this lot.
The staff at the hotel were most helpful regarding directions and local info. There are rental bicycles just down the block that can be be rented for a 24 hour period for $7.00 but you can use the bike for 30 minutes and put in into a rack at your destination. There are many racks around ottawa and the bikes lock into the racks so you would have a different bike each time. You can find out more on the BIXI website. We found using bixi a very inexpensive and convienent way to get around Ottawa. There is a Mcdonalds about 5 minutes walking distance from the hotel.
If i was in the Ottawa / Gatineau area again I would stay at this Best Western.

Room Tip: Ask for a room with a balcony , the rooms facing Ottawa (south side) give a nice view of Ottawa and...
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  • Stayed: July 2012, traveled as a couple
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3  Thank jetboy727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded August 13, 2012

Jetboy727,

Thank you very much for your kind words in praise of our overall facilities and service that you received during your last stay with us and taking the time to fill out the on line questionnaire.
It is always gratifying to receive comments such as yours. We place great importance upon your involvement which contributes towards our efforts to provide you with the first-rate service you deserve.

We value your business and look forward to welcoming you back to the Best Western Plus Gatineau-Ottawa.

Yours in Hospitality,

Martin Fogarty
General Manager

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Reviewed June 27, 2012

This hotel was not our particular choice but a last minute scramble due to a mistake with our reservation elsewhere. Ultimately it was fine and we were very pleased with the space of our executive suite which was almost as big as a small apartment. Two balconies, one for the bedroom and one for the sitting room provided fresh air and great views even from the back of the hotel. Service from all staff was prompt and pleasant and the room refreshed every day. Our suite had a small fridge and coffee maker as well as a desk, office chair, full sized sofa and sitting chair. We didn't breakfast in the hotel as it seemed rather expensive but chose to self cater from the convenience store "Freres Chenier" in a street just behind the hotel. Very satisfactory and much cheaper. The walk across the bridge was not a problem for two reasonably fit 60 year olds and having the waterfront park across the road from the hotel was great. The hotel is only a few minutes walk to the Museum of Civilization and local restaurants. It worked out well even though chosen hastily and was good value for money.

  • Stayed: June 2012, traveled as a couple
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2  Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded July 28, 2012

Trishg3613,

My sincere thanks for your review of our hotel; I was happy to hear that you received good value for your money. It is comments such as yours that motivate us to continually improve upon our products and services. I am sorry, that you felt our breakfast pricing was too high. Our independent restaurant the Bistrot Cartier does have made to order breakfast options starting from $5.00, and a menu that will appeal to any pallet. Regardless, I was pleased you were able to make alternative arrangements that best suited your needs.

Once again thank you for choosing the Best Western Plus Gatineau-Ottawa, we sincerely look forward to your next stay with us.

Yours in hospitality,

Martin Fogarty
General Manager

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Reviewed June 3, 2012

You couldn't ask for a better location when visiting Ottawa. We were on the 9th floor with a balcony, water view (through a park) and a view of the Parliment buildings. I especially enjoyed lying in bed and looking out the window to see Parliment hill. It was a short cab ride to Byward Market. The only negative is that you are right at the bridge so the view of the Parliment building is obstructed and the bridge can get very noisy with the trucks and traffic. The hotel was nice but the room was a little dated. But it wouldn't stop me from returning. Keep in mind that it's a Best Western. Definately would recommend based on location.

Room Tip: Definately ask for a room with a balcony, water view. But specify a top floor otherwise you're...
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  • Stayed: May 2012, traveled as a couple
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2  Thank DisneyJunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded June 15, 2012

DisneyJunky,

My sincere thanks for your review of our hotel; we appreciate the time and energy it takes to write comments after your stay. I was very pleased to read your comments regarding our hotels location and view. We certainly feel very privileged to offer our clients one of the greatest location and views in the region. Once again thank you for taking the time to review our hotel, and we look forward to welcoming you back soon.

Yours in Hospitality,

Martin Fogarty
General Manager
BEST WESTERN PLUS Gatineau-Ottawa

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Reviewed May 23, 2012

Nothing fancy, just your run of the mill hotel. during my stay the hotel's restaurant was being renovated. When I reserved on line (albeit quite in advance), there was no mention of this, and on Monday morning, my wife and I awoke to the sounds of what sounded like jack hammers working away, and our room was on the 9th floor.
Staff did apologize but wasnt overly friendly about it.
Breakfeast was served in the lobby, and it was ok.
Not sure how it is usually, maybe it is served in the restaurant.
The rooms are getting old, but have been appointed with flat screen TV's at least.

The marriott in the market neighbourhood of downtown Ottawa is, in my opinion, a much nicer place to stay for a comparable amount of money.

  • Stayed: April 2012, traveled on business
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1  Thank TravelotSir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded May 31, 2012

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At the Best Western Plus Gatineau-Ottawa we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. The hotel did make every attempt along with all our online partners and websites to advise our clients of our restaurant The Bistro Cartier's renovation. However obviously in your case this message was not received and unfortunately your stay was affected, for this we are truly sorry.

Because we value your business, we would very much appreciate the opportunity of regaining your confidence. Should your travels bring you back to our region, please contact me directly and I will personally assist you with your reservations. I may be reached via gm@bwgatineau.ca

Best regards,

Martin Fogarty
General Manager
Best Western Plus Gatineau-Ottawa

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Reviewed May 23, 2012

We booked through Expedia and asked for a crib as we have a-four-month baby. When we checked in, we were told that they had no facilities for babies... and that they couldn't have contacted us as we had booked with Expedia. They may not have had our phone number but they had our email address, I guess it was too hard to send an email to let us know.
The bathroom wasn't clean, there was pee on the bowl, disgusting!
But the worst was our 1st night, our room was situated on the first floor, just above the banquetting room where a pary was held! The music was very loud and we heard "boom boom" until 3 a.m. Awful!!!!! They should have booked these rooms for people who were attending the party instead of giving it to a family.

Room Tip: If you are on the first floor, ask for a change.
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  • Stayed: May 2012, traveled with family
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2  Thank Travellers C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Gatineau-Ottawa

Address: 131 rue Laurier, Gatineau, Quebec J8X 3W3, Canada
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Gatineau
#5 Business Hotel in Gatineau
Price Range: $107 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Gatineau-Ottawa 3*
Number of rooms: 133
Official Description (provided by the hotel):
Take a moment to relax and enjoy the view! Best Western Plus Gatineau-Ottawa is an award winning, waterfront hotel that provides guests with a picturesque view of Canada’s Capital. Our 9 storey structure has 133 guest rooms including 9 suites, 4 banquet rooms offering a total of 4500 square feet of meeting and banquet space and with our events manager directly on site, we can accommodate all your business or leisure event needs. Our hotel offers a relaxing blend of inviting hospitality with state of the art, modern day conveniences, including complimentary wireless high speed internet throughout, free local phone calls, an equipped health facility, a newly renovated indoor salt water pool with a lifeguard provided at all times and indoor parking. Enjoy a stroll across the historic Alexandra bridge, to the famous Byward Market and Ottawa’s downtown business, shopping and entertainment district. We look forward to welcoming you to the Outaouais’ best kept secret. ... more   less 
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Also Known As:
Best Western Hotel Gatineau
Best Western Gatineau
Gatineau Best Western
Best Western Plus Gatineau-Ottawa Quebec

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