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“Excellent location”

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Best Western Plus Gatineau-Ottawa
Ranked #5 of 26 Hotels in Gatineau
GreenLeadersSilver level
Reviewed June 3, 2012

You couldn't ask for a better location when visiting Ottawa. We were on the 9th floor with a balcony, water view (through a park) and a view of the Parliment buildings. I especially enjoyed lying in bed and looking out the window to see Parliment hill. It was a short cab ride to Byward Market. The only negative is that you are right at the bridge so the view of the Parliment building is obstructed and the bridge can get very noisy with the trucks and traffic. The hotel was nice but the room was a little dated. But it wouldn't stop me from returning. Keep in mind that it's a Best Western. Definately would recommend based on location.

Room Tip: Definately ask for a room with a balcony, water view. But specify a top floor otherwise you're...
  • Stayed: May 2012, traveled as a couple
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2  Thank DisneyJunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded June 15, 2012

DisneyJunky,

My sincere thanks for your review of our hotel; we appreciate the time and energy it takes to write comments after your stay. I was very pleased to read your comments regarding our hotels location and view. We certainly feel very privileged to offer our clients one of the greatest location and views in the region. Once again thank you for taking the time to review our hotel, and we look forward to welcoming you back soon.

Yours in Hospitality,

Martin Fogarty
General Manager
BEST WESTERN PLUS Gatineau-Ottawa

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Reviews (694)
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427 - 433 of 696 reviews

Reviewed May 23, 2012

Nothing fancy, just your run of the mill hotel. during my stay the hotel's restaurant was being renovated. When I reserved on line (albeit quite in advance), there was no mention of this, and on Monday morning, my wife and I awoke to the sounds of what sounded like jack hammers working away, and our room was on the 9th floor.
Staff did apologize but wasnt overly friendly about it.
Breakfeast was served in the lobby, and it was ok.
Not sure how it is usually, maybe it is served in the restaurant.
The rooms are getting old, but have been appointed with flat screen TV's at least.

The marriott in the market neighbourhood of downtown Ottawa is, in my opinion, a much nicer place to stay for a comparable amount of money.

  • Stayed: April 2012, traveled on business
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1  Thank TravelotSir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded May 31, 2012

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At the Best Western Plus Gatineau-Ottawa we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. The hotel did make every attempt along with all our online partners and websites to advise our clients of our restaurant The Bistro Cartier's renovation. However obviously in your case this message was not received and unfortunately your stay was affected, for this we are truly sorry.

Because we value your business, we would very much appreciate the opportunity of regaining your confidence. Should your travels bring you back to our region, please contact me directly and I will personally assist you with your reservations. I may be reached via gm@bwgatineau.ca

Best regards,

Martin Fogarty
General Manager
Best Western Plus Gatineau-Ottawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2012

We booked through Expedia and asked for a crib as we have a-four-month baby. When we checked in, we were told that they had no facilities for babies... and that they couldn't have contacted us as we had booked with Expedia. They may not have had our phone number but they had our email address, I guess it was too hard to send an email to let us know.
The bathroom wasn't clean, there was pee on the bowl, disgusting!
But the worst was our 1st night, our room was situated on the first floor, just above the banquetting room where a pary was held! The music was very loud and we heard "boom boom" until 3 a.m. Awful!!!!! They should have booked these rooms for people who were attending the party instead of giving it to a family.

Room Tip: If you are on the first floor, ask for a change.
  • Stayed: May 2012, traveled with family
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2  Thank Travellers C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2012

My husband and I were there for one night. We were moving our daughter out of her apartment upon her University graduation. After a very busy day of packing and loading we found our room very clean, and welcoming. We had a King room with river view. The bed was very comfortable. There was a nice new big flat screen T V, and the bathroom was clean and bright. Room was fairly quiet, I could hear bridge traffic, but not very loud. We were on the 8th floor and the only ice machines were in the basement. The hotel was pretty much full with a dance competion, so it took awhile to get down and back on the elevators. Check in went quickly and freindly. We are English speaking and the staff adapt to English well. We were there on our hotel points, and got a complementary upgrade. The downfall was check out. Somehow it was entered incorrectly and there was a charge on our bill. The desk clerk could not figure it out and it was taking too long. We finally left with the promise of an email to straighten it out. Upon arriving home later that day we did get the email and it appears resolved.

  • Stayed: April 2012, traveled with family
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1  Thank snowbaby369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

My family and I spent one night here to celebrate a 70th Birthday.. I had emailed ahead to ask for an early check in to be ready for the surprise.. The Manager called me and was very pleasant.. I called the hotel Friday night and was told the 3 rooms were all ready for Sat early check in.. Great service.. Front desk staff were very helpful and pleasant..Thanks Sebastien, Jessica, Stephanie.. The rooms were all very nice and the view of the river and Ottawa is amazing Worth paying the extra money.. Very nice weekend getaway..Also got a late check out....Thanks your Martin Fogarty and staff.

Room Tip: 9th floor with a river view..
  • Stayed: April 2012, traveled with family
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1  Thank Nancy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

Although this hotel seems to be undergoing some refurbishment we have had a very comfortable and enjoyable week there.
**Plus points - Front rooms with balcony have spectacular views of the Ottawa river, Alexandra bridge, Canadian Parliament etc etc
These rooms get a glorious morning sun and windows can be opened to benefit from some fresh air
Beds are exceptionally comfortable, rooms have a full sized fridge and coffee machine.
Bathrooms are fairly spacious, very clean with showers over bath and plentifuly supply of toiletries.
The location is excellent, with a reasonably quiet road in front, park leading down to Ottawa river, a 10minute walk over
Alexandra Bridge brings you to downtown Ottawa and Byward market, Rideau shopping mall..........
Canadian Museum of Civilisation is 5 minute walk away, your entry ticket is good for all day so you can come out after
a while for a rest and go back in again later.
Free wi-fi in room and free computer in reception area for checking emails, printing boarding passes etc.
Friendly, helpful reception staff.

** Minus points - During our stay the swimming pool was only open 5.30pm-9.30pm which meant we didn't manage to use it, hopefully
Once the refubishment is complete it will be available all day.
Parking charges - it would be a nice gesture to offer free parking to residents.

Room Tip: Well worth booking a rivber view room with balcony
  • Stayed: April 2012, traveled with family
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3  Thank AnnaScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded April 13, 2012

Dear AnnaScotland,

My sincere thanks for your review of our hotel; I was absolutely overjoyed to share your comments with my team. It is comments such as yours that motivate us to continually improve upon our products and services. It was also gratifying to learn that our continual investment into training as well as the strong emphasis put on overall hotel and in-room cleanliness has not gone un-noticed. Regarding your comments about our pool hours, for our guests safety we are provincially mandated to only open our pool when a life guard in on duty. This time of year the majority of requests to use our pool occur during the evening hours. However you will be pleased to learn that come high season, our lifeguards will be on duty for up to 12 hours a day. Allowing our guest additional time to relax and enjoy.

Once again thank you for choosing the Best Western Plus Gatineau-Ottawa, we sincerely look forward to your next stay with us.

Yours in hospitality,

Martin Fogarty
General Manager

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Reviewed April 8, 2012


In town for 1/2Marathon and to check out the end of Winterfest. Great location, across the bridge from downtown, amazing museum down the street, festival across the street! Great views of parliament buildings from balcony! Stayed 2 nights/3days didn't move the car from the parkade.

Only downside is not many food options, but the late night store in behind hotel was handy; unlike Ontario they sell cold beer and wine too

Stephanie at the front desk was very helpful.

  • Stayed: February 2012
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Thank Happywandererz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lives2Travel20, General Manager at Best Western Plus Gatineau-Ottawa, responded to this reviewResponded April 13, 2012

Happywandererz,

My sincere thanks for your review of our hotel; we appreciate the time and energy it takes to write comments after your stay. One of our greatest priorities is to offer clean and comfortable accommodations to our guests with speedy and friendly service. We are certainly blessed by unique location and being able to provide our clients with the opportunity of having one of the best views in the region. I have made a point of personally congratulating the front desk agent you mentioned in your review, Stephanie for the outstanding job she did during your stay and is doing for our hotel. Once again thank you for taking the time to review our hotel, and we look forward to welcoming you back soon,

Yours in Hospitality,

Martin Fogarty
General Manager
BEST WESTERN PLUS Gatineau-Ottawa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Gatineau-Ottawa

Address: 131 rue Laurier, Gatineau, Quebec J8X 3W3, Canada
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Gatineau
#5 Business Hotel in Gatineau
Price Range: $112 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Gatineau-Ottawa 3*
Number of rooms: 133
Official Description (provided by the hotel):
Take a moment to relax and enjoy the view! Best Western Plus Gatineau-Ottawa is an award winning, waterfront hotel that provides guests with a picturesque view of Canada’s Capital. Our 9 storey structure has 133 guest rooms including 9 suites, 4 banquet rooms offering a total of 4500 square feet of meeting and banquet space and with our events manager directly on site, we can accommodate all your business or leisure event needs. Our hotel offers a relaxing blend of inviting hospitality with state of the art, modern day conveniences, including complimentary wireless high speed internet throughout, free local phone calls, an equipped health facility, a newly renovated indoor salt water pool with a lifeguard provided at all times and indoor parking. Enjoy a stroll across the historic Alexandra bridge, to the famous Byward Market and Ottawa’s downtown business, shopping and entertainment district. We look forward to welcoming you to the Outaouais’ best kept secret. ... more   less 
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Also Known As:
Best Western Hotel Gatineau
Best Western Gatineau
Gatineau Best Western
Best Western Plus Gatineau-Ottawa Quebec

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