Originally I had made reservations at the Westin Ottawa but when I arrived they were fully booked and moved me to the Four Points Gatineau instead. Very inconvenient, but in the Westin's defence they did comp my night here as well as paid for my parking which did make up for my trouble.
I want to say a lot of good things about the Four Points but all of it would surround their customer service. Upon check-in, I explained my situation to the front desk who after a call to the Westin understood and took care of me completely. Honestly, I was here only for the room given that this choice of hotel wasn't planned but I did check out the indoor pool (it's a bit small with really only enough comfortable play space for 1-2 families, and it closes at 10 pm) and restaurant for breakfast (typical American and continental breakfast, nothing special really). However, it's the people here who really excel and give you something to remember such as the front desk who remembered my name even when I forgot theirs and greeted me by name every time I walked past the lobby.
Like another reviewer said, the rooms are quite generic and typical. This isn't a bad thing, but this is why it's Four Points and not the Westin or Sheraton brands. The bed was comfy, the bathroom quite nice and internet was available via ethernet though I never tried it (I was told its free but I can't confirm this). The hotel is also located across from the Canadian Museum of Civilization (a great museum of Canadian history!) which is right across the river from Parliament. If you have a car it's really a quite convenient location to start from if you're visiting Ottawa.
I'd recommend the Four Points Gatineau for families, groups or if you're just looking for a simple, safe and very friendly place to stay. If TripAdvisor allowed it, I'd rate this hotel a 3.5 instead of the 3 I'm limited to.
- Official Description (provided by the hotel):
- The Four Points by Sheraton & Conference Centre Gatineau-Ottawa is just across the river from downtown Ottawa, Parliament Hill, and the ByWard Market. Onsite, we have 8,000 sq ft of event space. ... more less
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- Also Known As:
- 4 Points By Sheraton & Conference Centre Gatineau-Ottawa
- Four Points By Sheraton And Conference Centre Gatineau-Ottawa
- Four Points By Sheraton & Conference Centre Gatineau-Ottawa Hotel Gatineau
- Four Points Gatineau Ottawa
- Gatineau Four Points
- Four Points By Sheraton & Conference Centre Gatineau-Ottawa Quebec