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“Maude is very rude, pubic hairs in the shower”

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Four Points by Sheraton & Conference Centre Gatineau-Ottawa
Ranked #4 of 25 Hotels in Gatineau
Certificate of Excellence
GreenLeadersSilver level
Washington DC, District of Columbia
Level Contributor
2,741 reviews
202 hotel reviews
common_n_hotel_reviews_1bd8 1,502 helpful votes
“Maude is very rude, pubic hairs in the shower”
Reviewed August 29, 2013

Cons: rude staff, pubic hairs in the shower.
Pros: location.

The room itself was comfy and it had a nice view to the museum and river. But the staff is terrible (except Stephanie, the only nice person in the front desk and Patricia, in the breakfast): no welcoming and sometimes very rude.
Besides this, I found several pubic hairs in the shower (check my pics).
2 of the servers in the breakfast were extremely rude (Maude and the other one that is in charge of the kitchen). At 8am everything was running out and I asked Maude for more cereal and natural yogurt, she replied "now is not a good time". And she left.
In the next day I asked for a glass of water (we were the only guests at that time) and the same 2 ladies ignored me for more than 10 minutes because they were chatting.
We also ordered a boiled egg and Maude told us that it would take more than 20 minutes because she was too busy...
Patricia (and a guy that was there in our last day) was the only nice, helpful and efficient server there.
The same in the front desk. The staff is not welcoming. Stephanie was the only helpful and nice person that we met during our 3 days stay.
Overall, $190/per night seems too much for what you get.

Room Tip: 11th floor has good views
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HelenaGuerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review, September 4, 2013
Thank you for taking the time to give us your feedback. We regret to hear that we failed to meet your expectations during your stay. We hope that the rest of your stay was comfortable at Four Points. Our hotel takes customer service extremely serious and we strive to provide a positive guest experience at all times. If you choose to stay with us again, please reach out to General Manager, Jason Trottier at jtrottier@fourpointsgatineau.com and he will ensure your reservation is taken care of from the start.
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522 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Hamilton, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2013

From arrival to departure, our experience was excellent. Friendly staff, quiet location, sparkling clean accommodations, wonderful dining and outstanding communication. Four Points management was exceptionally quick to answer all email inquiry, which made our choice to stay here an easy one. The next time we're in the Ottawa area this is where we will stay; no question about it. As well, Four Points will be our first choice in all future travel. Thanks so much for making our trip positively enjoyable!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank waygook10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Dover, Ontario, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 14, 2013

This was an excellent choice of hotel for our Ottawa trip. It is a good thirty minute hike over to Parliament area, but it is a nice walk, and Gatineau was really very quiet. The hotel staff was extremely friendly and the hotel restaurant was very helpful in accommodating my son's food allergies. A nice place to stay.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review, August 16, 2013
Thank you for staying with Four Points during your recent stay. We are happy that you were able to enjoy the local area during your visit. Take care!
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Guelph
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 10, 2013

We spent a day at the Museum of Civilization in Gatineau before continuing on our road trip. This hotel was a perfect location as it is directly across the street from the museum. We were pleased with how clean the rooms were. Staff was helpful and friendly at the front desk as was the lifeguard at the pool. All staff were comfortable in both French and English. We did find it a little pricey as there was no breakfast and there was a $15 parking charge. Be aware that the restaurant does shutdown in the middle of the day for a few hours so plan accordingly.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fanookin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
Reviewed August 9, 2013

My husband, myself and our 3 kids ( 11, 5 and 2 ) just spent 2 nights at the perfect hotel.
The rooms are super clean and modern. The staff was incredibly friendly and helpful especially the manager Jason who went out of his way to make our stay extra special.
The location of his hotel is ideal. It is across the street for the Civilisation Museum ( they have an amazing kids museum that was a huge hit with our kids ) and about 10 min from Byward Market in downtown Ottawa.
I would 100% recommend this hotel.

Stayed August 2013, traveled with family
Helpful?
Thank Chiarina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review, August 16, 2013
We are thrilled to hear that you had an enjoyable stay with Four Points by Sheraton. Our hotel has a wonderful location and it is great that your family was able to take advantage. If you travels bring you to the area again, we would love to have you again. Take care!
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Ottawa
1 review
Reviewed July 27, 2013

My wife and I recently stayed at the Four Points Sheraton for a wedding. We were really impressed by the service at the hotel from the reception area to the restaurant and even the cleaning staff were very friendly. We travel quite regularly and feel that the trend in service these days is quite ordinary and wanted to point out that we did not have that same impression here. During our stay we had time to visit the beautiful Museum of Civilization which is just across the street from hotel and walked across the bridge to Parliment Hill (10 min). Everything was very enjoyable and I would definately recommend this hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eldefra_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Ontario
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 23, 2013

Stayed at the four points Sheraton June 29 to July 2nd. The room was ok, but a bit small. These rooms don't have a fridge or microwave. The coffee maker was in an odd location and couldn't add water. Moved it to brew coffee. The tv remote was missing the batteries, but a quick cll to the front desk solved that. The hair dryer didn't work, but we didn't bother asking them to fix it.
Sheets were not changed unless requested....part an environmental program they have.
We ordered room service several times.....the food was good and a decent selection. Very prompt service.
The hotel is in an excellent location and the front desk was very helpful and we found all the staff to be very friendly.
There is a nice salt water pool.....we used it several times.

Room Tip: If you need a fridge it is an extra cost.....request it before you arrive.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LivingLive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review, August 2, 2013
Dear LivingLive,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed your overall stay with us over Canada Day. As you mentioned, we offer our Make A Green Choice program to guests who choose to decline housekeeping (except day of departure) to help conserve resources. We hope you enjoyed bonus Starpoints or an F&B voucher if you participated. Take care!
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Additional Information about Four Points by Sheraton & Conference Centre Gatineau-Ottawa

Property: Four Points by Sheraton & Conference Centre Gatineau-Ottawa
Address: 35 Laurier, Gatineau, Quebec J8X 4E9, Canada
Phone Number:
Location: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Gatineau
#3 Business Hotel in Gatineau
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton & Conference Centre Gatineau-Ottawa 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
The Four Points by Sheraton & Conference Centre Gatineau-Ottawa is just across the river from downtown Ottawa, Parliament Hill, and the ByWard Market. Onsite, we have 8,000 sq ft of event space. ... more   less 
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Also Known As:
4 Points By Sheraton & Conference Centre Gatineau-Ottawa
Four Points By Sheraton And Conference Centre Gatineau-Ottawa
Four Points By Sheraton & Conference Centre Gatineau-Ottawa Hotel Gatineau
Four Points Gatineau Ottawa
Gatineau Four Points
Four Points By Sheraton & Conference Centre Gatineau-Ottawa Quebec

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