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All reviewsacross the streetbyward marketcanadian historycorner roomparliament hillrideau canalcivilization museumnice hotelexcellent locationnice walkfront desk staffquiet roombreakfast buffetjacques cartier parkthe air conditioningnational galleryunderground parking
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Reviewed June 4, 2012

A hotel that gives a pretty good first impression; sleek and modern lobby, with well equipped facilities. It offers pretty much all the services you would expect it to, and the staff is helpful. The room was of reasonable size, and everything was very clean.

However, we found it to be a bit pricey, and some of the little touches that make an hotel extra special weren't there. But if you're looking for a good location and some good rooms, this is a good hotel.

I wouldn't recommend the hotel's restaurant for a nice coffee though, we found it to be very expensive for bad coffee. We didn't try the food, because once again it was quite expensive; we prefered walking to Laval Street, where there were a few good and well priced restaurants.

Room Tip: Choose a room ending with 15 if you can. Higher up the better, views-wise!
  • Stayed: June 2012, traveled with friends
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Thank Marieh222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

The Four Points is conveniently located across the road from the wonderful Museum of Civilization. If you enjoy walking, it is a short walk to Jacques Cartier Park, and across the bridge to the Byward Market / National Art Gallery in Ottawa. Rooms are well decorated and normal amenities like wifi are available. Buffet breakfast is expensive but you can order off of the menu.

Service is top notch.

Room Tip: A room looking over the Museum of Civilization is best
  • Stayed: May 2012, traveled solo
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Thank Water F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2012

When we were checking out, the lady at the desk insisted a rate that was not ours. I asked her repeatedly to double check as I know it was not the rate we had booked under. She kept on emphasizing that her rate was right (we booked 3 rooms, there was a +$200). I had to pull out my laptop to show her the email, so I can prove myself. She finally went back to the office, and changed her insisted rate to the rate that was in my email.
After I left the hotel, I remember that I had forgotten my silk grey blouse and navy pants in the room. They were laid flat on a small bench, blouse laid over the pant. When I called the hotel enroute back home, the front desk said there they have the pants, no blouse. I explained to them that "if you can find my pants, you can find my top. It was on top of the pants." Her response was "I don't know what you are talking about. I am going to hang up." I told her if she wants to hang up on me, she can transfer me to the room service MANAGER.
Laurian came on the line, and I repeated about my loss. She replied there is only the pants. I told her the blouse was on top of my pants, it should be there. She said that my roommate must have packed it in her luggage. I said no. She repeated & implied my roommate again and again. Finally, I told her (I don't need to) that my roommate is my sister. Laurian paused. She told me to call on Monday to talk to the MANAGER.
It perplexed me the inconsistency and lack of communication in the hotel. Why would Laurian not check with her colleague about my inquiry? Furthermore, she implied confidently that my "roommate" which is my sister took my blouse?? My experience only speaks of the non-existent teamwork necessary to have good customer service.

  • Stayed: May 2012, traveled on business
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3  Thank AllianceTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2012

Room was spacious, clean and the bed sheets excellent. I signed up with jaunt.ca and found that it was a good deal compared to the other hotels in Ottawa. A nice walk over the bridge to the Parliament buildings. Staff friendly. However, our room only had a shower and no bath. When I asked if I could have a room with a bath, they said it was only for the rooms with 2 beds. I would have liked to have known that when making the reservation.

Room Tip: ask if your room has a bath or shower.
  • Stayed: May 2012, traveled as a couple
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1  Thank MalaikaLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2012

Stayed for a couple nights in March, room was very clean, quiet and modern. Good location, across the street from the Muesum of Civilization. Breakfast buffet was great. Staff was excellent and very polite and professional.

Stayed: March 2012
Thank TheBigGuy19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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