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Best Western Plus Prestige Inn Radium Hot Springs
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Reviews (455)
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All reviewsnice hotelrecommend this hotelattached restaurantwestern hotelshotel restaurantroom was cleanpool and hot tubcleaning staffconvenient locationsmall townking bedwould stay againthird floorroad tripmountain goatsoff seasonmain floor
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Reviewed October 15, 2013

We stayed at the Best Western in Radium BC on October 12 as part of our anniversary weekend. This hotel is like any other chain hotel. The room was fine, the restaurant was fine but the staff were almost all grumpy. When we checked in we were told that our reservation did not include the breakfast when we had clearly booked it. The room they sent us too hadn't been cleaned and the only person working in the hotel with a smile on her face, the maid, moved us to a different room. When we went to exchange the keys we were told that we now had the complementary breakfast?? The room was fine, big comfy beds, big screen tv, well stoked bathroom. Would we stay here again, yes but we would hope the staff would be more pleasant.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Andy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this reviewResponded November 9, 2013

Thank you for choosing to stay with us during your anniversary weekend. Congratulations on this wonderful milestone. I am glad that you had a comfortable stay and would stay with us again. I apologize that you did not experience our usual friendly service and high standards of hospitality. I have passed your comments on to our management team for further review. We hope to welcome you back on your next visit. - Sonu Murphy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

Great value for your money. This hotel is very clean, quiet and in the middle of the the small village of Radium. The staff are friendly and helpful and best of all, they welcome pets. We were happy that we could take our pug Henry with us. However, I was quite surprised I had to sign an agreement stating that I couldn't leave my dog alone in the room, the penalty being $100. Luckily in October it's OK to leave your dog in your car. If you come here in the fall make sure you've got your camera handy. The mountain big horn sheep roam around the hotel in numbers, often halting the traffic on the highway.

  • Stayed: October 2013, traveled with family
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Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this reviewResponded November 9, 2013

I am pleased that you had a pleasant stay and enjoyed your visit to Radium Hot Springs. We love pets and for their safety it is our policy to ask guests to not leave pets alone in guest rooms. Since we are not permitted to enter guest rooms with out their permission, it would be an unfortunate circumstance if a pet was in trouble and we could not assist. Thank you for your understanding. We look forward to welcoming you and Henry on your next visit to our beautiful mountain town. - Sonu Murphy

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Reviewed October 12, 2013

We rated this hotel as the best we stayed at while on our four week holiday in Canada. It was clean and the staff where very helpfull. The rooms very comfortable and the bathroom well appointed. The restaurant was good food at a reasonable price. Only stayed one night but could have stayed longer but we were on our way to Banff.

  • Stayed: September 2013, traveled as a couple
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Thank Beryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this reviewResponded November 9, 2013

Thank you for rating us as the "best" hotel during your trip to Canada! I can't wait to share this with our team in Radium. I am glad we had the chance to welcome you to beautiful Radium Hot Springs and hope to see you again soon! - Sonu Murphy

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Reviewed October 4, 2013

We were here on October 1 and the weather was terrific making our off season stay a terrific bargain. Breakfast for two was included with the suite that we were given for a very reasonable price, $109.00. We ate at the restaurant and had a few drinks. The young man that served us was very friendly and efficient. We stayed here only as an overnight stop on our way to Calgary from Vancouver but we liked it so much we are planning on returning with our clubs for a longer stay, of course we will do it "off-season" to obtain a better value.

Room Tip: We had a suite overlooking the golf course.
  • Stayed: October 2013, traveled as a couple
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2  Thank clehman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this reviewResponded December 16, 2013

Thank you for sharing your wonderful review! I am glad that you had a restful and enjoyable stay while on route to Calgary. We look forward to welcoming you and your clubs on your next visit! - Sonu Murphy

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Reviewed September 15, 2013 via mobile

Lovely clean hotel,with wonderful friendly staff.Restaurant attached which is very pricey .No breakfast included which for over $200 a night feels excessive.There is a liquor store attached but if you walk a short distance on main street there is a BC one with twice as much choice and a lot cheaper.I would recommend this hotel to stay in

  • Stayed: September 2013
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1  Thank June R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this reviewResponded November 9, 2013

Thank you for your recommendation! I am glad that you had a great stay and we look forward to welcoming you on your next visit - Sonu Murphy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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