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“DISGUSTING!!!”

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Comfort Inn Baie-Comeau
Ranked #2 of 9 Hotels in Baie Comeau
NL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“DISGUSTING!!!”
Reviewed August 17, 2009

I would not recommend staying at this hotel. There were hairs left in the bathroom, in the shower, on the towels, & found one on our pillow. It was so gross! We had our 3 year old daughter with us and I had to scrub the tub out at 10 o'clock at night for her to have a bath. Then I checked my credit card statement when I got home and they charged us for our stay twice! AND for two different amounts????? My sister had reservations for the next evening and said it was the exact same way in her room.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chardy1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manon F, General Manager at Comfort Inn Baie-Comeau, responded to this review, December 12, 2012
Dear guest:
First I would like to thank you for using TripAdvisor. It is guest feedback that encourages us to improve in areas that did not meet and exeeded expectations. I appreciate you bringing to my attention the unpleaseant experience you had at our hotel.

From your comments, the level of cleaning was clearly not acceptable and we are most embarassed by our performance. As a result of this incident, improved Housekeeping procedures were implemented to ensure that we learn from this opportunity and to reinforce our preventative maintenance targets.

I am sorry to hear that you were billed twice for your stay. If it has not been done already, I would encourage you to contact me or my Assistant General Manager to find out what happened at check-out time and to fnd a solution to this situation. Such feedback is shared and discussed with the team to ensure we learn from, and proavtively address, any service issue.

Again, please accept our apologies for a less than perfect stay and we hope that you will return again for an experience that exeeds all of your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Additional Information about Comfort Inn Baie-Comeau

Property: Comfort Inn Baie-Comeau
Address: 745 Boulevard Lafleche, Baie Comeau, Quebec G5C 1C7, Canada
Phone Number:
Location: Canada > Quebec > Baie Comeau
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Baie Comeau
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Baie-Comeau 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Comfort Inn Baie-Comeau is All New Just for You! Newly-Renovated Guest Rooms and Lobby, Free Hot Breakfast, and now 100% Non-Smoking. We are centrally located minutes from downtown Baie-Comeau and our friendly staff will always welcome you while you are away from home. Whether you are travelling on business or for leaisure, you will enjoy our 60 rooms, fully equipped with free WiFi, 32" LCD TV's, coffee makers, irons and hair dryers. Enjoy our Complimentary hot breakfast, including fresh hot waffles, as the perfect start to your day of visiting Baie-Comeau. All of our Ground Floor rooms feature patio door access to the parking lot as well as a fridge and microwave oven. ... more   less 
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Also Known As:
Baie Comeau Comfort Inn
Comfort Inn Baie-Comeau Baie Comeau, Quebec

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