We preregistered for our room and when we got there we were told the pool didnt work. When I express that was the reason we booked there the agent said, you're welcome to go to another hotel. We said it was too late to make other plans. We went to our room and after her confirming we had 2 kids and 2 adults, we had 1 bed in our room. We went back and switched rooms to an adequate room but the keys didnt work.
And then, someone was on the phone on hold for a reservation and the other agent put them on hold while she accepted her skip the dishes order and disconnected the customer on hold.
We ended up going to the local pool and spending $20 for our kids to swim. We came for my son to have surgery so it was important that we did something fun.
We were also not greeted as reward members or offered the snacks they have there for members.
Breakfast was amazing and the hotel was clean but their customer service was horrible.
Also the hotel is way off the main highway.More
- Free Wifi
- Free parking