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“Great Stay!”
Review of Hotel Universel

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Hotel Universel
Ranked #6 of 17 Hotels in Riviere du Loup
Certificate of Excellence
Deep River, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Stay!”
Reviewed August 16, 2014

We stayed at this hotel on our way to Ontario from New Brunswick. The room was clean and spacious. The kids had a great time at the pool and hot tub which, refreshingly, had a lifeguard. The breakfast buffet was great, although not complimentary. Our eldest detected an odour on her comforter and the staff promptly changed the entire bed linen.

  • Stayed August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Canadian-Millers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, August 17, 2014
We are happy to hear that your are satisfied with our hotel. We value our guest's comments and appreciate finding out what our strong points are, from your point of view.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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336 reviews from our community

Traveler rating
    106
    134
    58
    27
    11
See reviews for
125
107
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Toronto, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed August 9, 2014

We stayed here for one night on our return from Nova Scotia, the web rate could not have been better. The property has undergone major renovations and is continuing upgrade on their facilities. The best rates are for the Classic Section and I have absolutely no complaints. The room was very clean with brand new beds, bedding, flat screen TV and bathtub.

I have read mention that the staff were rude, everyone we encountered was very welcoming and went out of their way to help us. Our son LOVED the pool and slide and would have spent the entire day there if we let him. The spa looks gorgeous, we didn't get a chance to try those facilities.

We had a wonderful sleep and were up early to complete our journey home to Oshawa. We would definitely not hesitate to stay at the Hotel Universel - Riviere du Loup again. Thank you for everything!

Chris :)

  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank cjhanowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Directeur général at Hotel Universel, responded to this review, August 13, 2014
We would like to thank you for your great review about our hotel. We are really happy to learn that you enjoyed your stay with us. Thank you again and we hope to see you again in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, Canada
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed August 2, 2014

We were impressed by the exterior of this place upon pulling up to the property. Once we entered, we were fronted by this strong toxic smell of "air fresheners". It is a strange set-up/decor of tourist advertising, business, meeting advertising and tacky & cheap imitation of mid-evil Knight armers.
The front desk staff are not welcoming which is really odd though perhaps a theme common in most of Quebec?
They have divided the hotel into an old & new quarters. For $67 less per room, you get the dated section. They have done a bit of updating to it such as fresh paint & new bathtubs.
The pool is decent though adorned with super cheesy plastic greenery hanging from the ceiling much like the ones you see in some Ethnic restaurants(Italian, Indian, Greek, Mexican, Persian,...). Why o why???
No breakfast, 12 litter flush toilets, tiny bathrooms,...

Recommended at $115.

  • Stayed August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Darius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, August 4, 2014
We would like to thank you for voicing your opinion regarding your stay at the Hôtel Universel Rivière-du-Loup. If we don't know what our guests don't like, we cannot improve. We are definitely better than what you saw. We hope you will give us another chance and come back visit us soon. Thank you for your comments.
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Ontario
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 17, 2014

The classic rooms are in the old area of the building. Those rooms are very charming with 1940's decor, but they are also in need of renovation and could use an anti-mold treatment.
I asked to change rooms after my allergies flared up. The attendant wanted to charge me extra for that, even though in the hotel website the rates were already lower than what I was paying. Another attendant came to help and he offered me the change of rooms with no extra fee.
The premier room is great and has no carpet. The shower is great and the room has a modern urban decor. Overall very good.
The hotel breakfast is not so good. They have a great variety of options but the chefs need to go back to school: burnt toasts, only milk for coffee (no cream), only 1 teaspoon of cream cheese in the croissant, the chocolate sauce for the waffles is smucker's (the same thing as the grocery bought ice cream sauce), the pancakes/crepes are like chewing gum and the baked beans could sweeten my coffee better than the actual sugar.
The Nordic Spa is wonderful, the massage was wonderful too. The spa has a nice decor and it is well kept. They do not have a menu in english but all the attendants made the effort to speak really slow french and they were all very kind. Very relaxing place.
The best part of this hotel is the spa - really worth a visit.
The swimming pool is great and has a life guard on duty. It has a big slide, great for kids.
The hotel is big and it has 2 (maybe 3) restaurants on site. I only had breakfast here so I cant tell you about the other restaurants. I find the restaurant prices not honest to what they offer. If you go for breakfast in the town you will probably get better food for less.
Overall still a good experience except for the breakfast, but if I ever come back I would try another hotel. There are other ones also with spas in the area.

Room Tip: Ask for a premier room. They are in a renovated area.
See more room tips
  • Stayed July 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Propriétaire at Hotel Universel, responded to this review, July 21, 2014
Thank you for your comments about our hotel. For sure, we try to renovate our classic section. Last month, we change all the beds and the bedding in all the rooms. We have others projects in fall. We take your comments about the breakfast and the English menu at the spa. This is exactly the kind of input we need to better serve our clients needs. We are glad to see that you love our hotel. Even if you mention that you will not stay with us next time, we hope you will give us another chance. Thank you again for good comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 1, 2014

We stayed here as a stopping point on our way to visit family in Fredericton. It was my first time at this hotel and definitely won't be our last!
The rooms were really nice and the price was great! The pool is nice too.
The beds were comfy and it's really nice that you get a mini fridge and a microwave in the room as well as a coffee machine! In the room we got on the way back from our trip there was a Keurig machine!
I highly recommend this hotel :)

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa971422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Propriétaire at Hotel Universel, responded to this review, July 14, 2014
Thank you for your wonderful review. We are glad you enjoyed your stay with us! We are very proud of our overall service. We hope you will come back and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 23, 2014

Upgraded room option, great pool, great restaurant, and outstanding staff! Stayed with a toddler and had a blast. Second time staying here and both times were great. Very helpful staff as well. Spa Nordik is a great getaway option too.

Room Tip: Go for the upgrade
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, June 24, 2014
Thank you for taking the time to give us some feedback on your stay. We are happy to hear that you are satisfied with our hotel every time you stay with us, We strive to provide a great service consistently. We hope you will come back and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 15, 2014

This hotel's excellent rooms are only surpassed by its friendly staff that are willing to help as needed. I had a broken foot and was in crutches. The staff was readily available to help my wife and I carry our luggages in and out at check in and out times with no extra charges and a sincerely care giving smile. Was not able to enjoy the pool, but sent very nice with a slide for the kids, spa services and two restaurants available to your liking. Also the available mini fridge in the room was nice too.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highcar17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, June 17, 2014
Thank you for taking the time to share your satisfaction. These comments and recommendations will help us to maintain and excel in Customer service. Our entire staff was certainly pleased to have you as our guest in the hotel and appreciate the positive comments you provided. Once again thanks fo your kindliness. Hopefully we will see you again very soon in our great region.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Universel

Property: Hotel Universel
Address: Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
Location: Canada > Quebec > Riviere du Loup
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Riviere du Loup
#6 Romantic Hotel in Riviere du Loup
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Universel 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Welcome to Hotel Universel Riviere-du-Loup Hotel Universel in Riviere-du-Loup is pleased to welcome you to its brand-new, 220-room hotel in Riviere-du-Loup including 51 newly-built units. Hotel Universel offers a complete range of services specially designed to accommodate all the needs of its clientele, both business and tourist. Hotel Universel is your choice hotel in Riviere-du-Loup. We pride ourselves in being able to meet the expectations of all types of travelers with our variety of services and amenities, which is unique for a hotel in Riviere-du-Loup. Our extensive facilities include a state-of-the-art convention centre equipped with the latest in high-tech equipment; our excellent team of experienced lodging and food service professionals will ensure that your activities are an unqualified success. Our team at our hotel in Riviere-du-Loup is at your disposal to accompany you and advise you in organizing your wedding or your business meeting. ... more   less 
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Also Known As:
Universel Hotel Riviere Du Loup
Hotel Universel Riviere Du Loup, Quebec

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