We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A great stopover hotel”
4 of 5 bubbles Review of Hotel Universel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Universel
Ranked #6 of 17 Hotels in Riviere du Loup
Certificate of Excellence
Ottawa
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“A great stopover hotel”
4 of 5 bubbles Reviewed August 11, 2013 via mobile

The hotel was clean and quiet with nice rooms that have a good quality contemporary finish including a 40 inch flat screen and some nice amenities in the hotel such as pool and workout room (also a full spa on the site but we didn't check it out). There are other hotels with views of the water in riviere du loup but none of them really looked as nice as this one as we took a walk down towards the pier. Only small downside is the beds could be a bit softer (for me anyway as I prefer plush beds but that's a personal choice.)

Stayed August 2013
Helpful?
Thank Markus_JA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, August 15, 2013
Thank your for your review. We are happy to hear that you enjoyed your stay. We are certain that some fellow travellers will appreciate it! Our location and quality of our renovated rooms is simply impeccable ans enviable from our competitors. We hope you will come back and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

334 reviews from our community

Traveler rating
    105
    133
    58
    27
    11
See reviews for
124
107
12
41
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Kitchener, Canada
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

On our way back home we stayed in this hotel for a night.
It is close to the shopping area in town.

Great clean room, even if it was facing the entrance (main road), it was quiet. The WiFi was not working at all on the 4th floor. No breakfast included in the price, however the parking was free.
Nice comfy beds, in quite nice rooms.
Hallway and the elevator looks a bit dated and not up to the room standards.
We went for dinner out and we didn't choose it's own restaurant, so I cannot comment on that aspect.

Overall a great room/hotel and I will consider it again when visiting the area.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, August 15, 2013
We would like to take the time to thank you for reviewing your last stay at the Hotel Universel of Riviere-du-Loup. We are always pleased when people share their experience and opinions about our hotel. Our location within easy acces to the heart of Riviere-du-Loup, the services provided at the hotel and the cleanliness of the room/hotel make our hotel the place to stay. We look forward to welcoming you again during your next trip in our great town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 3, 2013 via mobile

Travelling from NS to Ontario! Great place to stay. We did stay in the newer area not sure if that makes a difference. But the room was spacious and clean. Keurig in room with microwave and fridge. Nice to have when travelling with kids.
The pool was a nice addition as well. We ordered room service. Te food was great and portions were a good size for the price! Would stay here again.
Also seemed to get a better deal calling hotel directly then booking with expedia!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aoenema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, August 15, 2013
It is always so toughtful when customers take the time to express their gratitude about their stay at our hotel. We are glad you enjoyed your stay with us and we will be more than happy to get the chance to plan a future stay with you in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 1, 2013

We were travelling NB-ON looking for a one night stop. With a teenager and a toddler, we opted for the presidential suite, at a discounted price. At first glance, we were impressed. Our teenager even liked it! Very modern, chic. My hubby then pointed out that a dirty facecloth was left in the shower. Strange, because the shower looked clean. We didnt think anything of it. We wrestled the tightly made bed and slept very comfortably. The next morning, we noticed some food stains on the underside of the comforter. We didnt eat in the room! When mentionned to the receptionist, he shrugged and apologized. Needless to say, we boogied out of there and rushed home to get a good scrubbing.

Stayed August 2013, traveled with family
Helpful?
Thank Sharonstp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, August 15, 2013
Thank you for taking the time to discuss about your last stay with us. Once again, we want to apologize, we didn't meet your expectations during your last stay. We are definitely better than what you saw and the cleanliness in the room and the entire hotel is a priority. We certainly hope that you will give us a second chance and come back to visit us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 19, 2013

This was an excellent value-priced family hotel for a stopover between the Maritimes and Ontario. We were doing two 10-12 hour days of driving and have tweens, and so a place with a pool was important. We found a good deal on bookings.com, it was right near the Trans-Canada, the staff were nice, the room was great and very clean, and we all really enjoyed the pool and hottub after a long day in the car. Its decor is a bit dated, but for those who are 1) looking for good value and a clean place, and 2) silly enough to be doing the drive from Ontario to the Maritimes in two days with kids, it's almost exactly half-way between the Golden Horseshoe and the ferry dock in North Sydney. Just wish we'd had time to book a spa treatment!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Green P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, July 26, 2013
Thank you for your wonderful review. We are glad you enjoyed your stay with us! We are very pleased that we met your expectations and it's because of valued customer like you that we continue to be one of the leading 4* hotel in Riviere-du-Loup. We hope to have the chance to see you again at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 19, 2013

I knew this hotel from my childhood, going to New Brunswick from Montral each summer... but It was an old hotel and dated from the 70's...

They added a new section to the building that if you can... get a room in there!!! It's up there with the newest hotels, beds are really comfortable, designed with class in mind, it'S a new hotel with this new building!

Staff was very nice and helpfull, restaurants have been updated also, I had a steak for diner and I've been to manu steakhouses in my life, let me tell you this meal was probably one of the best I had, portion was perfect, steak was cooked to my perfection... really impressed!!! Congrats to the Chef!!!

Room Tip: Make sure you get a room in the new Building, I think they call it Excellence or premium... New B...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee_roy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, July 26, 2013
Thank you so much for taking the time to share with us your experience at the Hotel Universel Riviere-du-Loup but especially with our future customers. You have best summarized the main objective of the hotel which is to exceed the expectations of our customers. We want to thank you for your loyalty at the Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, Canada
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed July 15, 2013

The room was clean, was treated to a king size bed which was comfortable. The room rates I found to be very reasonable. Had access to outside where I was able to park my vehicle by my room. They have two restaurants which I can not rate as I never dined there. The pool looked great. The staff were very friendly and looked after any need I requested.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruston63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, July 17, 2013
Thank you for your wonderful review. We are glad you enjoyed your stay with us! These comments and recommendations will help us to maintain and excel in customer service.
We hope you will come back and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Riviere du Loup hotels
0.7 mi away
BEST WESTERN PLUS Hotel Levesque
BEST WESTERN PLUS Hotel Levesque
#1 of 17 in Riviere du Loup
4.5 of 5 bubbles 487 reviews
0.6 mi away
Days Inn - Riviere-du-Loup
Days Inn - Riviere-du-Loup
#4 of 17 in Riviere du Loup
4.0 of 5 bubbles 431 reviews
2.6 mi away
Quality Inn
Quality Inn
#5 of 17 in Riviere du Loup
4.0 of 5 bubbles 197 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Auberge de la Pointe
Auberge de la Pointe
#3 of 17 in Riviere du Loup
4.0 of 5 bubbles 376 reviews
2.3 mi away
Comfort Inn Riviere-du-Loup
Comfort Inn Riviere-du-Loup
#11 of 17 in Riviere du Loup
3.5 of 5 bubbles 102 reviews
1.6 mi away
Auberge Internationale Rivire-du-Loup
Auberge Internationale Rivire-du...
#10 of 17 in Riviere du Loup
4.0 of 5 bubbles 39 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Universel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Universel

Property: Hotel Universel
Address: Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
Location: Canada > Quebec > Riviere du Loup
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Riviere du Loup
#6 Romantic Hotel in Riviere du Loup
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Universel 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Welcome to Hotel Universel Riviere-du-Loup Hotel Universel in Riviere-du-Loup is pleased to welcome you to its brand-new, 220-room hotel in Riviere-du-Loup including 51 newly-built units. Hotel Universel offers a complete range of services specially designed to accommodate all the needs of its clientele, both business and tourist. Hotel Universel is your choice hotel in Riviere-du-Loup. We pride ourselves in being able to meet the expectations of all types of travelers with our variety of services and amenities, which is unique for a hotel in Riviere-du-Loup. Our extensive facilities include a state-of-the-art convention centre equipped with the latest in high-tech equipment; our excellent team of experienced lodging and food service professionals will ensure that your activities are an unqualified success. Our team at our hotel in Riviere-du-Loup is at your disposal to accompany you and advise you in organizing your wedding or your business meeting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Booking.com, Priceline, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Hotel Universel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Universel Hotel Riviere Du Loup
Hotel Universel Riviere Du Loup, Quebec

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing