We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This is No 3- or 4-Star Hotel”
Review of Hotel Universel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Universel
Ranked #6 of 17 Hotels in Riviere du Loup
Certificate of Excellence
Virginia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“This is No 3- or 4-Star Hotel”
Reviewed June 24, 2013

I'm not even sure where to start with this hotel, which advertises itself as a 4-star hotel, but online shows a 3-star hotel. It is maybe a 2-star hotel at best. The beds are hard as a rock and all 8 of the pillows in our room were lumpy, like someone had put balls of cotton in them. The bathroom is tiny and not even good for one person. The towels are terrible and we got one handtowel and no floor towel. Our room faced the spa, so it was noisy from 7:30am on to about 10:30pm. We heard everything. The location is on the main road in Riviere-du-Loup, but not within walking distance of anything.

The room was clean, however, and had a fridge and microwave, which were convenient.

If you are coming to this area, I'd find another choice.

Room Tip: The parking lot may be ugly to look at, but I'd rather face that then the pretty spa.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrishRed2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, General Manager at Hotel Universel, responded to this review, June 25, 2013
I want to thank you on behalf of the Hôtel Universel Riviere-du-Loup staff for taking the time to give the Trip Advisor readers and us some feedback on your stay. Your comments are very valuable to us and will allow us to improve every aspect of the establishment. I also want to personally apologize for not delivering our promise of exceeding all your guest expectations on this past stay.

We will renovate the classic part of our rooms soon and for sure we took your opinions in serious
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

336 reviews from our community

Traveler rating
    106
    134
    58
    27
    11
See reviews for
125
107
12
41
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Saint-Lazare, Quebec, Canada
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 22, 2013

We were pleasantly surprised at how modern and clean this hotel was. The room we had was in the back near the spa, with an outdoor entrance and reserved parking spot right in front of the door. The room itself was updated, complete with microwave, mini-fridge, and nice-sized flatscreen. Bathroom was nice, although a little cramped with toilet and bath in separate, closed room. Must mention however that this is worth the convenience of having the sink available should the facilities be occupied.

We arrived too late to use the pool, and we did not have a chance to eat at the restaurant, but based on our limited experience with the hotel we would definitely try both next time.

Room Tip: Try for a room in the back near the spa, ESPECIALLY if there's something going on in the recepti...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jody_and_Annabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, General Manager at Hotel Universel, responded to this review, June 25, 2013
Thank you so much for taking the time to share with us your experience at Hotel Universel Riviere-du-Loup but especially with our future customers. You have best summarized the main objective of the Hotel which is to exceed the expectations of our customers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 22, 2013

We stayed over nite at this hotel a few days ago. hotel is under renovations at the moment .a little pricey for what it has to offer ,but keep in mind there are only limited hotels in this area.price did not include breakfast and we paid $125.00 per nite with aaa/caa discount . The renovated rooms cost more money. There is a nice dining room at this hotel , staff friendly and helpful.

Room Tip: negotiate price
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jazzy123Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, General Manager at Hotel Universel, responded to this review, June 25, 2013
We would like to take the time to thank you for reviewing the Hotel Universel Riviere-du-Loup. We are always pleased when people share their experiences and opinions on our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 17, 2013

Great hotel with brand new section! Front Desk spoke impeccable English (Amelie)! Recommend it to anyone! Nordic Spa was great! There was a nice English gentleman who worked there before but I was told he had left!

Room Tip: Ask for the new section!
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkHyatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 24, 2013

We were traveling from Nova Scotia to Toronto and wanted to be on the early morning ferry to St Simeon so chose to sleep in Riviere-du-Loup. This hotel is modern and clean with adequate parking for our car with a trailer. It is loated on the opposite end of town to the ferry terminal but even then was only a 10 minute drive away. Check-in was quick and easy with no language issues.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lillian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromont, Quebec
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed April 1, 2013

Just to set the record straight, I travel a lot for both leisure and work, and have stayed in this part of the world many times. While the scenery can be pittoresque, the offerings tend to be... very classic...

Not this place! When I was told by my colleagues that we were staying at the Universel, I was worried, but... wow! They have a totally new wing with some of the best looking and most modern rooms out there. Big screen TV, in-room Kuerig coffee machines, large space... nice! And the staff were friendly and helpful (thanks especially to Jean-Luc at the front desk), the pool and spa area were beautiful, and the rest of the expreience was great! Just make sure to ask for the «Excellence» rooms...

If you are transiting between the maritime priovinces and Quebec, this is a great spot to lay over...

Room Tip: Make sure to opt for the «Excellence» rooms...
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, April 5, 2013
Thank you so much for taking the time to share with us your experience at Hotel Universel Riviere-du-Loup but especially with our future customers. You have best summarized the main objective of the hotel which is to exceed the expectations of our customers. We are certain that it will help others readers make an informed decision about where to stay. We hope you will come back and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 4, 2013

Went for 2 nights. March 2013. The room was clean and spacious. We were in the new section of the hotel, Got a very good price with Expedia. Very satisfied. Also took the Brunch at the Restaurant La Verriere. The food was excellent but service with the waitress was poor. At a certain time we had 5 plates left on the table, no water, no coffee....could be better. Swimming ppol was clean and water perfect temp. If I have to go back in Riviere du Loup I will definitely go back at the Universel Hotel.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katelynbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanna_lortie, Owner at Hotel Universel, responded to this review, April 5, 2013
Thank you very much for taking the time to comment on our hotel. We value our guest's comments and appreciate finding out what our strong and weak points are from your point of view. Hopefully, we will see you again very soon in our great region.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Riviere du Loup hotels
0.7 mi away
Best Western Plus Hotel Levesque
Best Western Plus Hotel Levesque
#1 of 17 in Riviere du Loup
4.5 of 5 bubbles 505 reviews
0.6 mi away
Days Inn - Riviere-du-Loup
Days Inn - Riviere-du-Loup
#4 of 17 in Riviere du Loup
4.0 of 5 bubbles 436 reviews
2.6 mi away
Quality Inn
Quality Inn
#5 of 17 in Riviere du Loup
4.0 of 5 bubbles 199 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Auberge de la Pointe
Auberge de la Pointe
#3 of 17 in Riviere du Loup
4.0 of 5 bubbles 380 reviews
2.3 mi away
Comfort Inn Riviere-du-Loup
Comfort Inn Riviere-du-Loup
#11 of 17 in Riviere du Loup
3.5 of 5 bubbles 104 reviews
1.6 mi away
Auberge Internationale Rivire-du-Loup
Auberge Internationale Rivire-du...
#10 of 17 in Riviere du Loup
4.0 of 5 bubbles 39 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Universel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Universel

Property: Hotel Universel
Address: Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
Location: Canada > Quebec > Riviere du Loup
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Riviere du Loup
#6 Romantic Hotel in Riviere du Loup
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Universel 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Welcome to Hotel Universel Riviere-du-Loup Hotel Universel in Riviere-du-Loup is pleased to welcome you to its brand-new, 220-room hotel in Riviere-du-Loup including 51 newly-built units. Hotel Universel offers a complete range of services specially designed to accommodate all the needs of its clientele, both business and tourist. Hotel Universel is your choice hotel in Riviere-du-Loup. We pride ourselves in being able to meet the expectations of all types of travelers with our variety of services and amenities, which is unique for a hotel in Riviere-du-Loup. Our extensive facilities include a state-of-the-art convention centre equipped with the latest in high-tech equipment; our excellent team of experienced lodging and food service professionals will ensure that your activities are an unqualified success. Our team at our hotel in Riviere-du-Loup is at your disposal to accompany you and advise you in organizing your wedding or your business meeting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Hotwire, Travelocity, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Hotel Universel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Universel Hotel Riviere Du Loup
Hotel Universel Riviere Du Loup, Quebec

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing