We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Significant upgrade since my last visit” 5 of 5 bubbles
Review of BEST WESTERN PLUS Hotel Levesque

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
BEST WESTERN PLUS Hotel Levesque
Ranked #1 of 17 Hotels in Riviere du Loup
Certificate of Excellence
GreenLeadersGold level
Ottawa, Canada
Level Contributor
548 reviews
223 hotel reviews
common_n_hotel_reviews_1bd8 564 helpful votes
“Significant upgrade since my last visit”
5 of 5 bubbles Reviewed July 5, 2014

This property recently joined the Best Western chain and is currently a "Plus" hotel, but based on discussions with staff would definitely be worthy of the "Premier" designation

What I liked: Very modern look. I was assigned to one of the larger suite so size was not an issue. Room layout is very functional and amenities appropriate for hotel type. Comfy bed, great view of the St.Lawrence River, very affordable breakfast option and the restaurant on-site is likely going to become one of the new "must go to" place in town for a premium dinner. Very friendly staff, ample parking on-site. Good and stable wifi. Bathroom amenities were also somewhat above the standard Best Western amenities.

What could be improved / what to watch for: The upgrades to this property were massive and I fear that although everything looks good now, some of these renos were done on the cheap side so it is going to be interesting what this hotel looks like in 5-10 years from now. There are obvious signs that some of these were rushed (items not bolted properly for example). as of now though, nothing really to complain about

Discussing with staff, it appears that the folks at BW thinks that this hotel should be in their top category. I have seen some of their Premier "modern" properties in Europe and tend to agree. However, hotel management is not willing to make that move is this would mean nightly rates that would be higher than what the local market could sustain - so in terms of value this BW Plus property is unbeatable and highly recommended

  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ottwatrvllr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, Responsable réception at BEST WESTERN PLUS Hotel Levesque, responded to this review, July 11, 2014
Thank you very much for your opinion. We deeply appreciate that you could give us as much details as that to continue improving our services. It is a pleasure to know that the improvements made in our property since your last visit have been the right ones. We hope you will come back and see us again soon.

Maria Barreiro Iglesias
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

471 reviews from our community

Traveler rating
    263
    154
    28
    13
    13
See reviews for
118
232
12
58
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
St. Albert, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 3, 2014

We were in fact looking for another hotel when we happened upon this one. The hotel was recently renovated and ultra modern. The large open concept lobby was huge and the bilingual staff was extremely friendly and helpful. There is a bar and a restaurant as well as conference rooms in the complex.
We were blown away by the luxurious room. It had double king sized beds and the furniture was like something in a fashion magazine. The large bathroom had slate flooring and a stone tile walk in shower.
The room was quiet and we slept well, especially since it cost no more than most of the other hotels we stayed at on our trip.

Room Tip: Rooms are available with a view of the St. Lawrence River.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trickme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, Responsable réception at BEST WESTERN PLUS Hotel Levesque, responded to this review, July 18, 2014
Hello,

Thank you very much for your comments. We really appreciate that you have taken the time to describe your last stay. Our concept includes a modern hotel with the maximum comfort, so you do not need to go out; everything you look for is indoors. It is a pleasure to know that you especially enjoyed both the style and the comfort.

We hope to see you soon in our hotel!

Maria Barreiro Iglesias
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria Capital Regional District, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 30, 2014

Our stay at the Best Western Hotel Levesque was absolutely amazing from start to finish! We sadly only had one night, but we packed a lot in. We arrived at the hotel at 5pm and the check-in experience was great. The front desk staff was very friendly and helpful. We then went right to the spa for two back-to-back treatments. After the spa we ventured over to the dining room for dinner. The food was fantastic and the server was amazing. We then slept in our our comfy Best Western Plus beds (always wonderful). In the morning we decided to catch a later ferry so that we could stay and have a leisurely breakfast (which was once again fantastic) followed by a visit to the Nordic Spa (which I highly recommend). My only regret about our stay is that it was not longer!

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ultimate_Glamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, Responsable réception at BEST WESTERN PLUS Hotel Levesque, responded to this review, July 2, 2014
Hello, thank you for leaving us your opinion. We are very glad that you had such a good experience. This help us know that we are working to the right direction. We hope you will come back and see us again soon and that you could stay a little bit longer to enjoy all of our services. Maria Barreiro Iglesias. Front Desk Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quispamsis, Canada
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed June 28, 2014 via mobile

We just checked out this morning, June 28th, 2014. Upon check in we had a wonderful lady named Maria who was very nice and welcoming. There was another gentleman that barely looked at us but he wasn't checking us in but a smile wouldn't have hurt. The room was nice, but smaller than expected. However, we had a wonderful view of the St. Lawrence through a glass door and window so just turned the chairs around to face the window and enjoyed some wine and relaxed.
We decided to get pizza and Maria provided pizza brochures and then actually ordered the pizza for us since we don't speak french and the pizza place didn't speak English. I thought that was very nice of her.
The unfortunate part was the air conditioner. Even with ear plugs it was super loud and woke me up during the night so my sleep was constantly interrupted. We couldn't just turn it off as without it the room was very muggy. When checking out, I mentioned that it kept waking me up during the night to the same man who didn't smile the night before, he just said "oh, vibrating means there is something wrong, they sometimes gather water, I'll get someone to look at it". I expected him to at least say something that it was unfortunate we did not have a good sleep and that he hoped we would still return or something but nope...nothing. Terrible customer service from him...and he still didn't crack a smile. Between the lack of sleep and the bad customer service from him (as Maria was fantastic), I don't think we will return. Smiles are free and not hard to deliver to guests.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MagfromNewf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, Responsable réception at BEST WESTERN PLUS Hotel Levesque, responded to this review, July 2, 2014
Thank you very much for taking the time to leave your comments. We are very sorry about the air conditioning problem, mostly that it did not let you have a good sleep and relax. The equipment has been checked to prevent that the next customer had the same bad experience. We will be very happy to welcome you in our hotel for your next visit to Riviere-du-Loup. Maria Barreiro Iglesias. Front Desk Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scherpenheuvel, Belgium
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 28, 2014 via mobile

We stayed here for 2nights. Room was very clean, modern and spacious. Additional breakfast in the restaurant was very good and not to expensive. Staff was very friendly. 5 minuten drive from the city centre.

Stayed June 2014, traveled as a couple
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, Responsable réception at BEST WESTERN PLUS Hotel Levesque, responded to this review, July 2, 2014
Thank you very much for your nice words. It is a pleasure for us to hear that you had a good stay. I will make part to all of our staff. We hope to see you soon in our hotel. Maria Barreiro Iglesias. Front Desk Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed June 22, 2014

We felt we had lucked into a great property. We were happy with our initial experience with this property, check in was easy and the staff pleasant. We had a lovely, clean room with a beautiful view. We arrived around 7:30 in the evening after a long day on the road. We decided to relax a bit, then get ready for dinner. We arrived in the Resto-Bar at 9:15, plenty of people eating. However we were told the kitchen was now closed and could not order our dinner. To her credit, the bartender offered us potato chips and peanuts, which passed for dinner that night. I would have expected the front desk staff to mention how early the kitchen closes. We had pre-purchased the breakfast, so we arrived HUNGRY at 7:20 a.m. in the dining room. We were showed promptly to a table, and given coffee, placed our orders, received juice and then waited, and waited and waited. At 7:45, after watching everyone in the place receive their orders, even people seated 10 minutes after we were, I asked the server if our breakfast was nearly ready, which she said it was. Five minutes later, she came out of the kitchen with 2 plates, nodded at me, and disappeared again. FINALLY at 8:10 we gave up in despair, went to the front desk to demand our money back on breakfast and checked out. The person on the front desk was not particularly caring about the fact that we had missed 2 meals there. I will not be staying at this hotel again, nor will I recommend what potentially could have been a great property

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Lorraine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, Responsable réception at BEST WESTERN PLUS Hotel Levesque, responded to this review, June 25, 2014
Hello,
Thank you for giving us your opinion about your last stay. I am very sorry for the unfortunate experience you had in our restaurant. We try to offer an excellent service in all of our departments, so we will make sure that these kinds of problems do not happen again. Besides, I am also sorry that a great start in our hotel finished like that. We try to give as much information about our services as we can during the check-in time but sometimes is too much when the guest is just arriving and wants to get directly to the room. Otherwise, we are going to offer another “late” menu for our bar, in order to increase our offer. I hope that you could give us another chance to a future stay in Riviere-du-Loup, so we can show you that these situations are extremely rare in our hotel. Thank you again for your comments; they help us to improve our service.
Maria Barreiro Iglesias
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed June 14, 2014

A totally unexpected hotel in this location. It reminded us of the MGM Grand with a SoCal feel to it. Cuisine is excellent, the atmosphere is relaxed, the decor is superb and the views of the St-Lawrence are awe inspiring. This is an ultra modern resort-style hotel located a short distance from the exit of Hwy 20, in the midst of older Riviere-du-Loup. It is completely unexpected, unlike the traditional Canadian style resorts in the area or the Mom & Pop motels. While this style is not our preferred accomodation type, we very much enjoyed our stay here. The owners were present, wait staff extremely friendly and there are a full range of services on site. Stunning decor renovated in 2013. Excellent cuisine - the Granny Smith and Shiitake combo is well worth trying! If you are looking for the traditional Québec experience, this is not the place, but if you would want to try Québec-SoCal fusion, this place is fabulous!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LeeJaye1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, Front Office Manager at BEST WESTERN PLUS Hotel Levesque, responded to this review, June 15, 2014
Hello,

Thank you for taking the time to write a review about our hotel! It is a pleasure for us to know that our hotel has been such a great discovery! We are going to make part of your wonderful comments to all of our staff.

Since the renovations started, we have tried to combine a high standard of quality, comfort and modernity, without forgetting the wonderful surroundings, as you mentioned. Moreover, our restaurant has also evolved following these guidelines to offer you an unforgettable food experience. We really appreciate that you have so much enjoyed your stay at the hotel and in particular, our menu. This helps us to know that we are working in the right direction.

We look forward to welcoming you in our hotel for your next stay at Riviere-du-Loup!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Riviere du Loup hotels
0.7 mi away
Hotel Universel
Hotel Universel
#6 of 17 in Riviere du Loup
4.0 of 5 bubbles 332 reviews
0.1 mi away
Days Inn - Riviere-du-Loup
Days Inn - Riviere-du-Loup
#4 of 17 in Riviere du Loup
4.0 of 5 bubbles 427 reviews
2.2 mi away
Auberge de la Pointe
Auberge de la Pointe
#3 of 17 in Riviere du Loup
4.0 of 5 bubbles 375 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Quality Inn
Quality Inn
#5 of 17 in Riviere du Loup
4.0 of 5 bubbles 196 reviews
1.6 mi away
Comfort Inn Riviere-du-Loup
Comfort Inn Riviere-du-Loup
#11 of 17 in Riviere du Loup
3.5 of 5 bubbles 102 reviews
0.1 mi away
Auberge Amerilys
Auberge Amerilys
#9 of 17 in Riviere du Loup
4.0 of 5 bubbles 40 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN PLUS Hotel Levesque? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Hotel Levesque

Property: BEST WESTERN PLUS Hotel Levesque
Address: 171 Rue Fraser, Riviere du Loup, Quebec G5R 1E2, Canada
Phone Number:
Location: Canada > Quebec > Riviere du Loup
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Riviere du Loup
#1 Business Hotel in Riviere du Loup
#1 Romantic Hotel in Riviere du Loup
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Hotel Levesque 3*
Number of rooms: 110
Official Description (provided by the hotel):
Welcome to the new Best Western Plus Hotel Levesque of Riviere-du-Loup.Our erstablishment is located alongside the st-Lawrence river and we invite you to relax and meet our employees. We offert you our new 110 rooms and suites suites . New dining room "La Griffe" and resto/bar terrace le 171 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline and Best Western so you can book your BEST WESTERN PLUS Hotel Levesque reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Levesque Riviere Du Loup
BEST WESTERN PLUS Hotel Levesque Riviere Du Loup, Quebec

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing