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“Overall accommodating.”

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Best Western Plus Orillia Hotel
Ranked #3 of 14 Hotels in Orillia
Certificate of Excellence
Goderich, Canada
2 reviews
“Overall accommodating.”
Reviewed August 28, 2013

We stayed the August long weekend and our rooms was booked for us by another family member. Without their knowledge of the hotel lacking an elevator, we were put in a second floor room. When I explained to Sara at front desk that we had infant twins and a toddler and throughout the day while my husband was boating with our oldest I wouldn't be able to come and go with the stroller. With a lot of rearranging they were able to move us to the first floor. Once in our room there was a constant smell of cigarettes which was very disappointing especially since our one twin has breathing difficulties. Knowing this was the only room available first floor we didn't say anything. The continental breakfast as so good for families and the staff in the lounge were very kind. Overall we enjoyed our stay and thank you.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 96Natalie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, September 18, 2013
Thank you for your comments concerning your stay with us. I'm disappointed to hear that your stay fell short of your expectations and I would like to apologize for any inconvenience this has caused you. We appreciate your feedback and hope that you would stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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382 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Kingston, Canada
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 28, 2013

It WAS a Monday night, but still. The hotel is plunked right between 2 lakes, a biking/walking trail goes right through the back yard, Orillia has more than its share of funky shopping, and it's only half an hour to drive to cruise on the RMS Segwun - Canada's last operating steamship.

The facility is staffed, presented and equipped as a much higher end hotel - Starbucks no less!

Our AC was noisy, but a great place!

Our room was a perq from "stay 3 - 1 free' offer, so we were expecting blackout dates and a room under a stairway somewhere, but no! Waydago Best Western!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, September 18, 2013
Thank you! We strive every day to ensure our guests have a wonderful stay at our hotel and it is extremely encouraging for someone to tell us.Thank you so much for taking the time to share this with us and Trip Advisor users. We really appreciate it. Please come join us again when in the Orillia area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
6 reviews
3 hotel reviews
Reviewed August 20, 2013

Hotel was clean and easy to get to. Found pricing to be quite high compared to other Best Western Plus hotel stays we've enjoyed, but somewhat expected given the tourist area that Orillia has become. Sleeping was comfortable but I've had better nights sleeps. Would stay again, but would look for alternatives that are either more affordable or with better service and amenities.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Chuck M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, September 18, 2013
Thank you for taking the time to communicate to us about your experience. We appreciate your honest feedback. We hope that you do choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013

I have read the reviews and I can say after recently staying here that they are right on. Great beds and food, shuttle to Rama, good value. It really shows how management has engaged the employees here and how staff work as a team to make your stay wonderful. Everyone was helpful and the quality of the entire team was reflected in our enjoyable experience. Thank you folks at Best Western Couchiching!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mike-Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, September 18, 2013
Thank you so much for taking the time to share this with us. It really means a lot to me and to everyone on our staff. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 16, 2013

Hotel was clean and nice. Service was friendly. Rooms are massive with a dining table for 2, desk, night tables, wingback chair and even an electric fireplace. Bed was very comfy and bedding was lovely. Microwave, coffee machine and mini fridge in rooms too. Bathroom stocked with regular toiletries, and even a little make-up remover packet which was a nice addition. I'd stay here again, but for the restaurant. The breakfast buffet was just fair, and served on paper plates with plastic utensils. The eggs were gross and obviously from a box. Ordered over-priced room service which came in styrofoam and wasn't as described on the menu. Imagine the amount of waste this hotel goes through in a day. That's the only reason I'd think twice about staying here again. The other downfall is that the lounge closes at 9:30. A bit early for people who are vacationing/business travellers.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peelee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, September 18, 2013
Thank you for taking the time and posting your feedback, we value all comments good or bad to help improve our services. We will be discussing these comments at our Manager's Meeting. Thank you for letting us know about your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
11 reviews
5 hotel reviews
Reviewed August 5, 2013

Very impressed with this facility. It was fairly new, or newly renovated by all appearances. Very clean and well organized. All staff were very friendly and accommodating. The breakfast which was included as part of the room price was better than your average "continental" breakfast. Offered as part of the breakfast were scrambled eggs, bacon, sausage, various breads, yogurt, fruit, juice, cereals, etc, .... and of course coffee (Starbucks...if it matters to you!). Room which was located in what the front desk referred to as "the tower" was well appointed with a bar fridge, TV and microwave. Queen size beds were very comfortable. Bathroom was clean and well organized. We only stayed one night as part of a Casino Rama concert stay-over. The shuttle service provided was quite efficient. Only about a 10 minute ride to the Casino. Cost was $7.00 per person, return. Driver tips are appreciated. Driver friendly and helpful. We previously stayed at a local Orillia Days Inn, but this was much preferred. Highly recommended!

Room Tip: Second floor of the "tower" was quiet and close to our parking spot. Remember to keep your...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, August 7, 2013
Thank you for choosing the Best Western Plus Couchiching Inn for your recent stay in Orillia. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as guest satisifaction is our main priority. It was a pleasure to have you as our guest and we hope that if you are in the area again you will return to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviewed August 1, 2013

However, the night staff were unsuccessful in stopping a noisy party in the room across the hall and could only offer a 25% discount. I know the hotel cannot control noisy people but they can move you and if they cannot do that, they should refund 100% as I did not SLEEP.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, August 7, 2013
On behalf of the Best Western Plus Couchiching Inn, please accept my apology for your unpleasant stay. I am aware of your experience and have contacted you. Thank you for letting us know and i hope that you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Orillia Hotel

Property: Best Western Plus Orillia Hotel
Address: 440 Couchiching Point Road, Orillia, Ontario L3V 6P8, Canada (Formerly BEST WESTERN PLUS Couchiching Inn)
Phone Number:
Location: Canada > Ontario > Orillia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Orillia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Orillia Hotel 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Best Western Plus Couchiching Hotel Orillia
Best Western Orillia
Orillia Best Western
Best Western Plus Orillia Hotel Ontario

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