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“The consistent reviews say it all!”

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Best Western Plus Orillia Hotel
Ranked #3 of 14 Hotels in Orillia
Certificate of Excellence
Southampton
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The consistent reviews say it all!”
Reviewed August 19, 2013

I have read the reviews and I can say after recently staying here that they are right on. Great beds and food, shuttle to Rama, good value. It really shows how management has engaged the employees here and how staff work as a team to make your stay wonderful. Everyone was helpful and the quality of the entire team was reflected in our enjoyable experience. Thank you folks at Best Western Couchiching!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mike-Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, September 18, 2013
Thank you so much for taking the time to share this with us. It really means a lot to me and to everyone on our staff. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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384 reviews from our community

Traveler rating
    170
    138
    58
    14
    4
See reviews for
80
186
14
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Toronto
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 16, 2013

Hotel was clean and nice. Service was friendly. Rooms are massive with a dining table for 2, desk, night tables, wingback chair and even an electric fireplace. Bed was very comfy and bedding was lovely. Microwave, coffee machine and mini fridge in rooms too. Bathroom stocked with regular toiletries, and even a little make-up remover packet which was a nice addition. I'd stay here again, but for the restaurant. The breakfast buffet was just fair, and served on paper plates with plastic utensils. The eggs were gross and obviously from a box. Ordered over-priced room service which came in styrofoam and wasn't as described on the menu. Imagine the amount of waste this hotel goes through in a day. That's the only reason I'd think twice about staying here again. The other downfall is that the lounge closes at 9:30. A bit early for people who are vacationing/business travellers.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peelee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, September 18, 2013
Thank you for taking the time and posting your feedback, we value all comments good or bad to help improve our services. We will be discussing these comments at our Manager's Meeting. Thank you for letting us know about your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
11 reviews
5 hotel reviews
Reviewed August 5, 2013

Very impressed with this facility. It was fairly new, or newly renovated by all appearances. Very clean and well organized. All staff were very friendly and accommodating. The breakfast which was included as part of the room price was better than your average "continental" breakfast. Offered as part of the breakfast were scrambled eggs, bacon, sausage, various breads, yogurt, fruit, juice, cereals, etc, .... and of course coffee (Starbucks...if it matters to you!). Room which was located in what the front desk referred to as "the tower" was well appointed with a bar fridge, TV and microwave. Queen size beds were very comfortable. Bathroom was clean and well organized. We only stayed one night as part of a Casino Rama concert stay-over. The shuttle service provided was quite efficient. Only about a 10 minute ride to the Casino. Cost was $7.00 per person, return. Driver tips are appreciated. Driver friendly and helpful. We previously stayed at a local Orillia Days Inn, but this was much preferred. Highly recommended!

Room Tip: Second floor of the "tower" was quiet and close to our parking spot. Remember to keep your...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, August 7, 2013
Thank you for choosing the Best Western Plus Couchiching Inn for your recent stay in Orillia. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as guest satisifaction is our main priority. It was a pleasure to have you as our guest and we hope that if you are in the area again you will return to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviewed August 1, 2013

However, the night staff were unsuccessful in stopping a noisy party in the room across the hall and could only offer a 25% discount. I know the hotel cannot control noisy people but they can move you and if they cannot do that, they should refund 100% as I did not SLEEP.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, August 7, 2013
On behalf of the Best Western Plus Couchiching Inn, please accept my apology for your unpleasant stay. I am aware of your experience and have contacted you. Thank you for letting us know and i hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 30, 2013

This hotel is very clean and the rooms are a good size. The staff are all excellent. I need to travel a lot for my job and this is one of my favourite places to stay. I would strongly recommend this hotel to anyone travelling for business or pkleasure

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, August 7, 2013
Thank you for taking time out of your busy schedule to write a review about our hotel. We appreciate all your kind comments and will post for all staff to see as inspiration to continue their efforts. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 27, 2013 via mobile

Stayed here on the weekend. Brought my dog and the front desk had a little gift bag for him. The last at the front desk was very polite and welcoming. The room was very clean and bed was very comfortable. I had dinner at the restaurant. Food was good service was excellent and very friendly.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jrm1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, August 7, 2013
Thank you for taking the time to write a review on our property. I'm glad you utilized one of our pet friendly rooms and enjoyed the doggy bag. Thank you for your feedback we really appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeville, Canada
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 24, 2013 via mobile

This hotel is a little high on the cost side, but you will not be disappointed by the comfort, cleanliness and service. Great location, breakfast is included. We looked at half a dozen before we picked this one.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Revelry78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigMusil, General Manager at Best Western Plus Orillia Hotel, responded to this review, August 7, 2013
Thank you for letting us know about your stay with us. We want you to know that we value your comments and appreciate the feedback. Please stay with us again when in the Orillia area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Orillia Hotel

Property: Best Western Plus Orillia Hotel
Address: 440 Couchiching Point Road, Orillia, Ontario L3V 6P8, Canada (Formerly BEST WESTERN PLUS Couchiching Inn)
Phone Number:
Location: Canada > Ontario > Orillia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Orillia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Orillia Hotel 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Best Western Plus Couchiching Hotel Orillia
Best Western Orillia
Orillia Best Western
Best Western Plus Orillia Hotel Ontario

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