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“Great customer Service”
Review of Comfort Inn

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Comfort Inn
Ranked #5 of 14 Hotels in Orillia
Certificate of Excellence
Cambridge, Canada
Level Contributor
153 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Great customer Service”
Reviewed February 23, 2013

Stayed here for one night to cut down on an early morning drive from the GTA for a day of ice fishing. Rooms were average but very economical. What did stand out however was how friendly all of the staff were, both at checkout and check in. The lady at check in was very nice and chatted my son and his friend up about their evening and what their plans were. I was quite impressed actually, great customer service. Check out was much the same. I had no qualms about staying here other than a lack of thermostat in the room as it was a wall mounted unit, which made regulating the heat a bit difficult. I would stay here again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CanadianFlatlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle-GM, Manager at Comfort Inn, responded to this review, March 7, 2013
We appreciate you taking the time to review the Orillia Comfort Inn hotel and are delighted to hear that you and your family enjoyed your stay.
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197 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Any
English first
Coniston, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 17, 2012

Confirmation # 254402342, This is our 3rd stay at this location and in every instance we have been more than satisfied. The desk staff have always been cordial and helpful, our rooms comfortable and clean. The complimentary breakfast is more than adequate providing variety for all tastes. We have always felt very comfortable here and wouldn't hesitate to return.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle-GM, Front Office Manager at Comfort Inn, responded to this review, October 28, 2012
Thank You Paul Q for your review. We are pleased to hear that you enjoyed your stay with us. We hope to accommodate you and your family once again with our great service and clean rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 14, 2012 via mobile

Upon check in the "hostess" ( I use that term loosely) Linda insulted our home town. Our room was plain but clean. The double bed was hard and nearing replacement. We had placed the Do Not Disturb sign up so we could sleep in before golf - we left our room & removed the sign at 11:10am (note checkout is at 11am) We returned to our room at 3:30pm to find it HAD NOT be cleaned I immediately called the front desk and Melissa( the clerk)was very apologetic and explained that she was not a Manager and that she was the only employee on duty but that she could bring us clean towels and anything else we needed, a manger would be on duty in the morning. Linda, a manager?! With the empathy of a can of soup Ended up giving us a discount on our room and gave us two $10 gift certificates for our next stay which are useless because Needless to say we will NOT be going back...

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigMomaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle-GM, Front Office Manager at Comfort Inn, responded to this review, October 28, 2012
Thank you for your review BigMomaR. With the pessimistic experience you had endured, we have taken your comments and constructed a new policy within our property. Upon check in, our registration forms stated that a “Do Not Disturb” sign left after 11:00am results in no service; but we agree with your statement of sleeping in, and we will be editing this report out. Our employees have been retrained for these circumstances. Guests are also encouraged to request firmness of mattresses for their stay; your room was equipped with our “firm pillow top”, which was unsuitable for you sleep quality. We sincerely apologize for any offensive comment about your beautiful home town, and we have taken action with this also. With reviews such as yours, we as a property are able to strengthen our services. We give confidence that you will contact us directly on property to discuss these issues and optimistically regain in accommodating your travel needs.
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Brantford, Ontario, Canada
Level Contributor
182 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed October 1, 2012

This past final weekend of September my hubby and I drove up to Huntsville to enjoy the festival of colours in the trees. There did not seem to be an obvious amount of people lingering about however, when we decided to stay the night we realized perhaps this was not going to happen. We stopped or called every hotel within the Huntsville region to find them all full. The one room we did find - our first stop was quite expensive and did not look worth the price they were asking. However, had we have known it was the last room but it was our first stop and who knew. We left Huntsville and continued to seek out a room at every stop with no luck until finally at 9:30 at night we stopped in Orillia. The young lady at the desk was very pleasant and took me to look at the room. It was clean and quiet and very reasonable and breakfast was included. We were very re-leaved not to have to continue to drive in the rain any longer. Our stay was clean and pleasant and in the morning we noticed all the awards this establishment has won for its standards. I would stay here again, but was very glad to have found it accidentally. If you are venturing out for a weekend to enjoy the fall leaves - book a room in advance. Who knew :)

Room Tip: First floor rooms are quieter but I looked at an upper room as well and it was just as clean.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pamela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle-GM, Front Office Manager at Comfort Inn, responded to this review, October 2, 2012
Thank You Pamela for your kind words. We are pleased to hear that our staff was curteous and accommodating to your travel needs. Even as the seasons change, it is always a great idea to check with hotels to see what rooms may be available, so thank you for that great tip! We are, as you saw, a Gold Award Winning Property, and our fantastic staff are to thank along with our amazing guests like yourself. We hope to see you again for the next season change for the wonders of white that blanket Orillia.
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Orillia, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 20, 2012

We stayed here because we had a dog in tow. The room was on the ground floor and they did give us a room away from the heavy traffic noise of the highway when I asked. Staff were very friendly and welcoming. The room was smaller with 2 double beds. What aggravated me the most was the musty smell in the room. I don't know if this was from the air conditioner unit, which looked dated or a previous occupant, but we had to keep the patio door open for fresh air. The breakfast is a sad affair and really needs to be improved. The cookies at night were a nice touch and yummy.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nof60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle-GM, Front Office Manager at Comfort Inn, responded to this review, October 2, 2012
Thank You Nof60 for your review. We are sincerely sorry for the poor review on our complimentary breakfast. Hopefully we can regain your trust again with our new breakfast which will be comming soon. We do encourage our guests, at any time, to contact our front desk with any questions or concerns about our property and guest rooms, and we are disappointed that your room was not up to our or your own standards. That being said, we are pleased to hear that you enjoyed our guest appreciation platter of delicious local bakery cookies. Please feel free to contact us as we would enjoy seeing you again for your next visit to Orillia and our staff will see to it that it will be much more comfortable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
179 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed September 18, 2012

This location is in surprisingly good condition for not having been updated in many years, as busy as it is.
Check in staff very friendly and efficient.
The room was adequate in size, two double beds, clean, lots of towels and soap.
Small fridge and well stocked coffee maker.
Ironing board with iron, handy.
The shower curtain could have used a change.
Air conditioner worked well.
Close to the end of a hallway we could hear doors closing, for the most part the A/C drowned it out; it seemed guests here have read the hotel etiquette book on how to close doors quietly in the night, which is a pleasure.
I did not find the bed comfortable and kind of wished I brought a pilow from home.
I like a firm mattress, which it was, but in a much used sort of way.
The linens were very clean.
I'm a non smoker and could Not smell a history of the room having been smoked in.
Location, very handy and central - easy to find; seemed a two through ten minute juant to everywhere in Orillia.

Many restaurant options within walking distance, a couple within crawling distance.

Breakfast, not good .. cereal, maybe a saving grace. Mini muffins (really hard on the day I was there). Hermetically sealed danishes and a long line up for the toaster / coffee - good effort to the staff for keeping it well stocked.
The "preparation" area very limited and crowded with few seating options available .
A bit unpleasant - luckily there is a coffee shop twenty paces from the front door.
Maybe consider foregoing the brekkie hand out vouchers and stick to what you are good at; just a thought.

Small outside BBQ area was cool and a few other seating areas outside, a nice addition for enjoying good weather.

Overall, if the location were updated slightly, I don't care about the decor so much as the comfort level, then I would stay again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank akyraty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle-GM, Front Office Manager at Comfort Inn, responded to this review, October 2, 2012
Thank You akyraty for your review. We hope to see you again in the near future for your travel needs, as we will be going through renovations throughtout the next year. We are pleased to see that you were able to use the amenities we offer such as the outdoor seating areas, and hope to see you BBQ'ing in our great ourdoors. See you next time!
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Mississauga, Canada
Level Contributor
215 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed August 14, 2012

This is a modest sized two story hotel. The rooms are clean and spacious and the bathrooms are in good condition and well stocked. Tea and coffee is provided and an ice machine is located in the vending room on the ground floor, not on the stairs as indicated in the room information folder. The beds are comfortable and the a/c effective. Being an older building there are a few less electrical outlets than would be ideal.
A free breakfast is provided offering a range of breads for toasting, and hard boiled eggs. Coffee and fruit juice as well as pastries are also provided. A perfectly adequate start to the day.
The staff are polite and helpful.

Room Tip: No elevator, but as the building is on two floors this should not be a problem for most people. The...
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Steveandchristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle-GM, Front Office Manager at Comfort Inn, responded to this review, August 26, 2012
Thank You Steve and Christine for your review. We are pleased to hear that your stay was comfortable. At the Orillia Comfort Inn, we have a great team to make your stay the best it can be; and with our 2012 GOLD AWARD winning property, it’s a guarantee that your room will be full stocked with amenities and cleanliness. We hope to see you again soon on your travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 75 Progress Dr, Orillia, Ontario L3V 0T7, Canada
Phone Number:
Location: Canada > Ontario > Orillia
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #5 of 14 Hotels in Orillia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Situated only 13 minute drive from Casino Rama, and surrounded by a variety of recreational activities, this hotel features spacious accommodations, complete with a number of thoughtful amenities. The newly renovated Comfort Inn is the perfect Orillia hotel choice. The hotel has renovated all guest rooms, corridors, front desk lobby area and added a new breakfast room. Enjoy a free hot breakfast daily that includes eggs, sausage or bacon, freshly made waffles, yogurt, assorted cereals and bread items, fresh fruit, juice, coffee and tea. This hotel is 100% smoke free and pet friendly. Ground floor rooms have a refrigerator, microwave and patio door access. All rooms have a 32 inch flat screen television, wireless internet, hair dryer, coffee maker, iron and board. We look forward to welcoming you on your next visit to Orillia! ... more   less 
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Also Known As:
Comfort Hotel Orillia
Comfort Inn Orillia, Ontario
Orillia Comfort Inn

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