My wife and I stopped in Gananoque because we were en route from visiting family and love the area. We had a horrible experience. We stayed in the "Prince Regent Room" which was there most expensive room and looked good online. Unfortunately, the website never mentioned that the room was in the basement, musty, cold and dark. We had a package that included dinner (avoid eating here if you can) and it was horrible. Both orders we put in came wrong only to take 25 mins to be corrected. It was nowhere near the value in terms of price as one pasta dish had a tomato sauce that was just a can of Tomato soup. We also had a lasagna that was dry, and appeared to be 5 days old which we sent back. When we addressed these issues with the inn keeper he took no responsibility and seemed angry and defensive. His responses included that lasagna "tastes better days old and at room temperature" and that we should have read the guest book and used the space heaters to make the room warmer and fresher though it was 30 degrees plus outside during our stay and another staff member claimed they had fixed the problem (never happened). We've stayed at 4 other of Ontario's Finest Inns and enjoyed all f them but please, AVOID this inn at all costs. Try another inn or hotel but avoid what will surely be a negative experience!
- Official Description (provided by the hotel):
- Trinity House Inn offers superior accommodations,excellence in dining and a warm,inviting atmosphere based on comfortable elegance.Built in 1859,the award winning Trinity House Inn is set in the heart of the historic section of Gananoque a block from the St.Lawrence River. ... more less
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- Also Known As:
- Trinity House Inn Gananoque, Ontario, Canada