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“Owner refused to take ownership, horrible experience”
1 of 5 bubbles Review of Trinity House Inn

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Trinity House Inn
Ranked #9 of 12 Gananoque B&B and Inns
Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Owner refused to take ownership, horrible experience”
1 of 5 bubbles Reviewed July 31, 2012

My wife and I stopped in Gananoque because we were en route from visiting family and love the area. We had a horrible experience. We stayed in the "Prince Regent Room" which was there most expensive room and looked good online. Unfortunately, the website never mentioned that the room was in the basement, musty, cold and dark. We had a package that included dinner (avoid eating here if you can) and it was horrible. Both orders we put in came wrong only to take 25 mins to be corrected. It was nowhere near the value in terms of price as one pasta dish had a tomato sauce that was just a can of Tomato soup. We also had a lasagna that was dry, and appeared to be 5 days old which we sent back. When we addressed these issues with the inn keeper he took no responsibility and seemed angry and defensive. His responses included that lasagna "tastes better days old and at room temperature" and that we should have read the guest book and used the space heaters to make the room warmer and fresher though it was 30 degrees plus outside during our stay and another staff member claimed they had fixed the problem (never happened). We've stayed at 4 other of Ontario's Finest Inns and enjoyed all f them but please, AVOID this inn at all costs. Try another inn or hotel but avoid what will surely be a negative experience!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jj9090, Owner at Trinity House Inn, responded to this review, August 2, 2012
This couple had originally booked a room on the second floor but changed it to take advantage of a special package for the Prince Regent jacuzzi suite which was advertised on Ontario's Finest Inns website.Our website describes this suite and states that "...its in the lower downstairs level with exposed limestone walls...".It has 4 chest height windows 2 of which open for cross ventalation.There is central air conditioning in the building.The suite has an electic wall heater across from the jacuzzi tub and another in the bedroom.
It was only upon my checking these people out at the end of their stay that I learned of their concerns about the suite and dining.I have investigated the dinning complaint and learned that a lasagna was sent back and a more expensive pasta dish was substituted.The server properly charged them the lower price and she checked with her customer and was told that they were satified.
I deny stating that "lasagna tastes better days old and at room temperature..." I did say that lasagna tastes better the day after it is made so that it has a chance to settle.I do take exception when I am accused of not taking ownership and responsibility.I listened to their complaints and found that a refund was not justified.
Jacques O'Shea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Grafton, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 12, 2012

Back again to this wonderful old Inn only this time for my birthday. My birthday dinner was superb as usual and the accomodations were perfect. Our host Jacques O'Shea was most delightful and we enjoyed every moment of our stay. We will surely be visiting this Inn again. The service, the food and the atmosphere is exactly what you need to de-stress. Thanks Jacques for being such a wonderful host and providing such a great birthday experience.

Room Tip: Book Camelot room - very roomy and very quiet.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BabyJane63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jj9090, Owner at Trinity House Inn, responded to this review, July 28, 2012
I am pleased that you enjoyed your stay.Thank you for taking the time to write a review.
Jacques O'Shea
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Lansdowne, Ontario, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 8, 2012

We (my spouse and I) had dinner here on Friday July 6th, 2012 before going to the Theatre. I have to say that I had the best filet mignon that I have ever had in my life. It cut like butter without need for a steak knife. Odered medium rare and it came medium rare - perfect! Vegetables were also cooked to perfection with a delicious sauce. For desert we shared the creme brulee - again fabulous! Thank you for a wonderful dinner. We most certainly will be back!
Carrie Leroux and Dave Webster

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Carrie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Trinity House Inn, responded to this review, July 10, 2012
Thank you for taking the time to review us.I am pleased that you enjoyed your dining experience.
Jacques O'shea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orillia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed June 27, 2012

We booked this Inn to celebrate our 49th Anniversary, and we added the Bed and Breakfast Plan for an extra $12.00, which I wish we hadn't done, because the breakfast both days was terrible. Dinner the first night we were there was really great, as was the service. We had already made plans to dine elsewhere the second night. Our room was TINY, and although comfortable, certainly not what I would have liked to celebrate such a special occasion. The second day we were there we had tickets for a Boat Cruise of the Thousand Islands in the morning and we were asked to move our car to a parking lot because they were going to spray wash the parking lot at the Inn. When we arrived back at the Inn later in the afternoon, there was mud on the ground of most of the parking lot. We have stayed at quite a few B & B's, and Trinity House Inn certainly does not compare. I might add, they were aware we were celebrating our 49th anniversary, and there were other rooms available while we were there, but they were not offered to us. On a positive note, they did arrange the tickets for the Boat Cruise the second day, and Theatre Tickets the first day (which I had requested when booking).

Room Tip: Don't book "CONSTANCE" ROOM!
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Trinity House Inn, responded to this review, June 29, 2012
I am sorry that you had a less than satisfactory experience.During your stay there were larger rooms available but at a higher rate.When you booked I assumed that you had been to our website and reviewed the room descriptions,pictures and rates.If I had known that you were disatisfied I could have given you a larger room at the higher rate.I apologize for this.
The breakfast is $6 per person.It is optional as I have guests that sometimes don't want breakfast.Therefore it is not included or built into the room rate.We offer a full hot and cold buffet:coffee,tea,juice,buttermilk pancakes,bacon or sausages, a hot egg dish,fresh fruit salad,yogurt,granola,pastries,cereals,breads,jams and condiments prepared that morning by myself.
We pressure sprayed the interlock brick parking lot during your stay.There was substitute complimentary parking 100 yards away.There was some mud on the bricks which I had to wait to dry so that it could be swept up.
I can't do anything about room sizes as this is a historic home built in 1859.I continually strive to maintain the comfort of the rooms.I provide modern amenities such as central air conditioning,ceiling fans,colour cable TV and wireless internet.
Jacques O'Shea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 27, 2012

Gananoque is well worth a visit.The scenery is beautiful and the island cruises(3) are very enjoyable.Passports are needed for one cruise.My wife and I stayed at the Trinity House Inn,owned and operated byJacques O'Shea.It has lots of old world charm and a beautiful garden.It is a short walk to the water and the start of the cruises.

Room Tip: All the rooms are very good.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alfred V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Trinity House Inn, responded to this review, June 29, 2012
I am pleased that you enjoyed your stay.I am from Toronto and was captivated by the natural scenic beauty when I sailed here.As a result I moved and created an inn here 23 years ago. I never tire of the beauty the area has to offer each season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orillia, Canada
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed June 12, 2012

We were a party of seven and did not stay at the inn but attended for dinner only. Therefore my review is based on our dining experience only. And it was an experience that will never be repeated. First impressions were good with a nicely presented table and a menu that describes the meals in fancy terminology that implies high end dining and priced accordingly. Up to that point things were good. Then our meals began arriving at intervals and one was incorrect. My first thought when I looked at my plate was surely they’re joking – three meat balls and a chincy mound of mixed vegetable consisting of one single little broccoli stem, four very tiny baby carrots and a couple of similarly sized pieces of cauliflower (the appearance and consistency was that of mixed frozen vegetable of the grocery store type). On the other side of the plate were five little pieces of fried potato comparable in size to about four French fries. These are not exaggerations. When I looked around at the others they too were peering at their plates in disbelief. Three had ordered the rack of lamb which consisted of the same portions of vegetables and three little chops which had been cut from a rack of lamb. Discussion afterwards amongst the group could be summarized as; overall the quality of the food was average or adequate at best but above all else it was the portions that were incredibly small and make this dining location value for money a one on a scale of five.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Ron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques O, Owner at Trinity House Inn, responded to this review, June 15, 2012
Thank you for your feedback.Unfortunately I did not see the dinners that you were served and was unaware of your displeasure until I received a complaint,otherwise I would have taken action at the time.The chef is new to my establishment and has been advised of your complaint and corrective action has been taken.There is no excuse for the meagre portions you received and I apologize.The dishes did not meet our standards as evidenced on our Trip Advisor restaurant listing.I would like to offer you the opportunity for a complimentary dinner.Please contact me at your leisure.
Jacques O'Shea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed January 3, 2012

Jacques was a wonderful host and Innkeeper. He made us feel right at home and we felt we had stepped into the past with the elegant decor while maintaining every convenience of the modern world.
Our dinner New Year's Eve was superlative and combined with the efficient and courteous staff it made for one of our most memorable evenings ever. The Inn is located in a central area and we enjoyed both the riverfront walks and local cafes. We will definitely recommend this to friends, in fact, we are planning to spend next New Year's at the Trinity Inn and make it a yearly event! Marlene and Gary

Room Tip: We missed having a table and chairs in the room and may select a larger room on our next stay.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marlene Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Trinity House Inn

Property: Trinity House Inn
Address: 90 Stone Street South, Gananoque, Ontario K7G 1Z8, Canada
Location: Canada > Ontario > Gananoque
Amenities:
Bar / Lounge Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #9 of 12 B&Bs / Inns in Gananoque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Trinity House Inn 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Trinity House Inn offers superior accommodations,excellence in dining and a warm,inviting atmosphere based on comfortable elegance.Built in 1859,the award winning Trinity House Inn is set in the heart of the historic section of Gananoque a block from the St.Lawrence River. ... more   less 
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Also Known As:
Trinity House Inn Gananoque, Ontario, Canada

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