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“Great hotel -- I highly recommend it!”

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Holiday Inn Express Suites Gananoque
Ranked #1 of 10 Hotels in Gananoque
Certificate of Excellence
Reviewed July 22, 2014

We stayed here 2 nights. The room was excellent -- terrific bed, good tv channels, excellent breakfast, very clean, very good staff. If I am ever in the area again, I will definitely stay here! Nothing went wrong and everything was done right!

Stayed: July 2014
1  Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this reviewResponded August 16, 2014

Thank you so much for your lovely review, The staff love to read positive reviews and keeps them motivated to do a great job. Hopefully we will see you in the near future.
Thank you again.

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223 - 229 of 494 reviews

Reviewed July 21, 2014

Good location with lots of parking and a quiet setting. The suite was large and very comfortable and equipped with a good sized mini fridge, micro wave oven and coffee maker. Individual A/C in the bedroom and sitting room. The sitting room also features a large screen TV, fireplace, couch and whirlpool tub. The bathroom has a large walk-in shower and plenty of towels. The bedroom featured a king size bed, which was very comfortable, with a large closet and a flat panel TV. The suite was very clean as was the rest of the hotel. The included breakfast was very good with lots of selections to choose from. A great stay overall and the staff very helpful and pleasant.

Room Tip: Third floor room was very quiet, room 342 was a very nice suite.
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this reviewResponded August 16, 2014

Thank you for taking the time to write your review. I'm glad you enjoyed your stay and will let the staff know what a great job they are doing. Thank you again and we look forward to seeing you in the near future.

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Reviewed July 16, 2014 via mobile

Arrived late and took the last two rooms during a business trip. The desk clerk could not have been more friendly and helpful. I saw the same clerk when I was leaving early the next morning after she had worked all night and she was still all smiles and asked if we had enjoyed our stay - it was genuine.
The free breakfast was typical of HIE, filled the spot and had some good alternate choices if you don't care for the prefab plastic eggs.

I would definitely return or recommend this place.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank dabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this reviewResponded July 21, 2014

Thank you for taking the time to post a comment. I will pass on your message to our front desk agent that made your stay an enjoyable one. Thanks again.

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Reviewed July 15, 2014

Nice location, fairly quiet. Breakfast was okay (not a huge selection but fresh). The staff that I spoke to were pleasant and helpful. The bathroom appeared clean. My only real problem was that the headboard and night table were really dusty. I mean, right your name dusty. I'm sure if I complained at the time it would have been taken care of but I didn't want dust all over my stuff. For a couple of nights it was no big deal, but if you have allergies you might have a problem. I don't so I would probably stay there again. I did mention this on the survey I filled out at the conclusion of my tour.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank CJak095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this reviewResponded July 21, 2014

I greatly appreciate you taking the time to bring this matter to our attention we apologize for any inconvenience you may have experienced.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Once again, we appreciate you taking the time to share your comments with us.

Thank you,
Phil Brons
Manager

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Reviewed July 13, 2014

Have stayed here several times and have no complaints. It is very well kept and staff for the most part are very friendly and accommodating . The breakfast has lots to chose from. It is close to everything Gananoque has to offer. I highly recommend this hotel when staying in Gananoque .

  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank palmtree2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this reviewResponded July 21, 2014

We are pleased you enjoyed your stay with us and thank you for the recommendation. We hope to see you again in the future.

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Reviewed July 10, 2014

Hotel is well located. Room was clean and comfortable, appreciated the fridge. Breakfast was filling and not too crowded. Staff were helpful and friendly. Wifi worked great in room. Furniture in breakfast room was of high quality

Stayed: July 2014, traveled as a couple
Thank FRENCHENGLISH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this reviewResponded August 16, 2014

I am glad you enjoyed your stay with us. We look forward to seeing you again.

Thank you

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Reviewed June 30, 2014

We would like to thank the staff for their help. Particularly, the front desk (do not know her name). On Saturday, when we arrived the person at the front desk was more then accommodating to us when we arrived at the hotel. She offered a first floor room to allow us to walk the dog out of our room quickly. We left quickly to go on the boat tour of the 1000 Islands. Our dog was anxious and whined. The person at the front desk offered to take her out to the front, till she calmed down. This Hotel is excellent if you have a dog travelling with you. None of the staff showed a fear or dislike toward dogs, which we have experienced in other hotels.

We thank you for all your help!
Overall, the our room was very clean and we enjoyed the accommodation. The beds are very comforable!

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Judy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this reviewResponded July 1, 2014

Thank you for your great comments. We are happy you enjoyed your stay with us. It seems that all of us at the Holiday Inn Express Gananoque are dog lovers. We were glad to assist you. If you are in the area again, please come stay with us again.

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Additional Information about Holiday Inn Express Suites Gananoque

Address: 777 King St E, Gananoque, Ontario K7G 1H4, Canada
Phone Number:
Location: Canada > Ontario > Gananoque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Gananoque
Price Range: $94 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Suites Gananoque 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Few Hotels in Gananoque Can Match Our Features The Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque, one of the newest Gananoque, Ontario hotels, is situated in the heart of the Thousand Islands. Our hotel's location is just off Hwy 2 and close to Hwy 401. Leisure guests enjoy the convenience of our St. Lawrence River hotel's location, which is close to historic Gananoque and the Gananoque Boat Line. Day trips to Boldt Castle, scenic cruises, sport fishing and Fort Henry are easily accessible from here. You can test your luck at the 1000 Islands OLG Casino, just 0.5 km away from us. Few hotels in Gananoque, Ontario offer corporate guests a better location than we do. We're halfway between Ottawa & Syracuse and Montreal & Toronto. There are three meeting rooms that can handle up to 200 guests, with catering, video conferencing and A/V equipment for the perfect business event. Naturally, there is high-speed Internet access to keep you connect during your stay in the Thousand Islands. Our hotel's upscale amenities will delight every guest. You can start your day with a visit to the free hot breakfast buffet and relax at the end of it in the indoor pool or sauna. The bright and airy Fitness Centre offers a large TV to make workouts fly by. Our rooms feature a microwave and fridge for added value. Our award-winning Gananoque hotel's location and amenities will make your 1000 Islands visit just about perfect. ... more   less 
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Also Known As:
Holiday Inn Express Suites Gananoque Hotel Gananoque
Holiday Inn Express Gananoque
Holiday Inn Gananoque
Holiday Inn Express Suites Gananoque Ontario, Canada

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