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“Amazing room in a wonderful hotel”

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Holiday Inn Express Suites Gananoque
Ranked #1 of 11 Hotels in Gananoque
Certificate of Excellence
Belleville, Canada
Level Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Amazing room in a wonderful hotel”
Reviewed January 27, 2014

We just returned from a one day getaway in Gananoque. We treated ourselves to a night in a two room fireplace suite that included a jacuzzi. The next morning we enjoyed a hot breakfast. The hotel was so neat and clean that we thought it was brand new. The room was perfect in every way. It included a fridge, a microwave and even some dishes. There was a huge TV in the main room and another new TV in the bedroom. The jacuzzi was so relaxing we almost fell asleep. The very large walk-in shower in the bathroom added to the luxury. We shall certainly return.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crossesfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, January 29, 2014
Thank you for your comments and I'm very pleased you enjoyed your stay with us. Our entire staff take pride in this property and it shows in their work ethic. Thank you again and we look forward to accommodate you in the future.

Phil Brons
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
108 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 28, 2013 via mobile

Stayed here on way back from Ottawa nov 26 2013, place is nice, staff great, breakfast was good.
Unfortunately will not return unless they remove the dmf charge

I will give my business to hotels that do not charge a dmf. If you want to charge a fee then provide a choice to your customer

Stayed November 2013, traveled on business
Helpful?
3 Thank Product-Patrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, December 7, 2013
Hello,

I'm glad to hear that you enjoyed our hotel but I sorry regarding your comments towards the Destination Marketing Fee/Product. I would like to give you some insight on this topic.

Most Ontario cities have hotel levies. These levies are applied to a guest hotel folio/bill and the money they generate is used for advertising and other initiatives to attract more tourists and conventions.

Marketing is the lifeblood of tourism. The funding generated by the Destination Marketing Product will ensure the 1000 Islands is able to promote the many great sights and experiences our region has to offer visitors.

Thank you contributing to our efforts to raise awareness of the 1000 Islands as a Great Ontario Destination to visit. We hope you enjoyed your visit and will return again in the near future.

Thank you,

Phil Brons
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 17, 2013

What a great property! Clean, spacious, well-appointed rooms and great hotel services. We enjoyed the pool, sauna and gym during our one night stay. Staff was friendly and helpful. Great value, and a great night's sleep too!

Room Tip: Unless you're here for more than one night, I wouldn't pay extra for the park view. The road...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Misty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, December 7, 2013
The staff and management are very happy you enjoyed your stay with us at the Holiday Inn Express in Gananoque.

Phil Brons
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia Cross Roads, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 14, 2013

The hotel was clean, the staff were friendly and accommodating. I was the last person at the breakfast buffet and the staff were very helpful by getting me a tray to take back to the room.
If planning on going to the nearby casino don't forget to take advantage of the freeplay vouchers available at the hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sweetbrat57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_EX_GAN_GM, Manager at Holiday Inn Express Suites Gananoque, responded to this review, December 7, 2013
Thank you for your comments. I'm glad you enjoyed our small town hospitality.

Phil Brons
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
155 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed October 4, 2013

We were biking the St. Lawrence Parkway trail and decided to spend the night at this property. We have stayed at several such properties when we are away from big city venues. This was an exceptionally nice. It appears to be fairly new and, as a result, everything was in perfect working order. This was complimented by a very helpful staff. It would appear that this is the nicest propert in the area.

By the way, most the St. Lawrence Parkway bike trail has been newly paved, making it an exceptional ride.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank byrddawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethel, ct
Level Contributor
3 reviews
Reviewed September 30, 2013

This hotel is over rated. It is just an average hotel. Rooms were OK, my room had weird smell. AC unit was very dusty. Beds were OK, nothing great. Breakfast was typical, nothing extra. I cannot compare this one with other hotels in the area but for over $150 a night, I would expect better than this

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Gananoque, responded to this review, October 1, 2013
Dear B K,

Thank you for your review. We apologize for the shortfalls during your stay and sincerely regret the cleanliness of the room and our breakfast did not meet your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, we appreciate your feedback, this helps in becoming a better hotel. We hope to have the chance to serve you again.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 30, 2013

This was our first stop on our tour of Ontario and Quebec and I have to say possibly the best Hotel.
We went on the Ivy Lea boat trip from here.
The hotel is quite new ! We had a suite on the fourth floor which was Huge ,with a jacuzzi bath, and fireplace etc all very clean.
The breakfast was the usual buffet with hot items, all good, but when did HIE start using paper plates etc ? The lady that organised the breakfast room was EXCELLENT and worked very hard at keeping everything topped up and ready for guests.
The hotel is next door to very pleasant bar / pub ( Cousins on King ) which did nice food and had $ 4 specials on beer which was great as it was literally staggering distance to the hotel rooms! Also a Chinese restaraunt across the road which was ok too.
Very nice little town to look round , do the boat trips and get over any jet lag.
Thanks ! Holiday inn Express Gananoque we really enjoyed our 2 night stay.

Room Tip: Fourth floor suites are very page with separate bedroom and sofa bed so could accommodate a family...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lesleydcarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Suites Gananoque

Property: Holiday Inn Express Suites Gananoque
Address: 777 King St E, Gananoque, Ontario K7G 1H4, Canada
Phone Number:
Location: Canada > Ontario > Gananoque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Gananoque 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Few Hotels in Gananoque Can Match Our Features The Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque, one of the newest Gananoque, Ontario hotels, is situated in the heart of the Thousand Islands. Our hotel's location is just off Hwy 2 and close to Hwy 401. Leisure guests enjoy the convenience of our St. Lawrence River hotel's location, which is close to historic Gananoque and the Gananoque Boat Line. Day trips to Boldt Castle, scenic cruises, sport fishing and Fort Henry are easily accessible from here. You can test your luck at the 1000 Islands OLG Casino, just 0.5 km away from us. Few hotels in Gananoque, Ontario offer corporate guests a better location than we do. We're halfway between Ottawa & Syracuse and Montreal & Toronto. There are three meeting rooms that can handle up to 200 guests, with catering, video conferencing and A/V equipment for the perfect business event. Naturally, there is high-speed Internet access to keep you connect during your stay in the Thousand Islands. Our hotel's upscale amenities will delight every guest. You can start your day with a visit to the free hot breakfast buffet and relax at the end of it in the indoor pool or sauna. The bright and airy Fitness Centre offers a large TV to make workouts fly by. Our rooms feature a microwave and fridge for added value. Our award-winning Gananoque hotel's location and amenities will make your 1000 Islands visit just about perfect. ... more   less 
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Also Known As:
Holiday Inn Express Suites Gananoque Hotel Gananoque
Holiday Inn Express Gananoque
Holiday Inn Gananoque
Holiday Inn Express Suites Gananoque Ontario, Canada

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