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Holiday Inn Express Suites Gananoque
Ranked #1 of 11 Hotels in Gananoque
Certificate of Excellence
Chatham Ontario
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Return visit”
Reviewed August 3, 2013

My husband and I made a return visit to this hotel because our previous visit (August/12) was so positive. Hotel is on main street but set back from the busy road. Booked this room on-line and were pleased with the rate. Staff were efficient and friendly. We found our room clean, the bed firm but very comfortable and the bathroom spotless. Continental breakfast was good with an attendant re-filling coffee pots, etc. Will definitely stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Born2Fly_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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439 reviews from our community

Traveler rating
    222
    171
    34
    11
    1
See reviews for
145
187
7
35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Spanish first
  • Any
English first
North York
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 31, 2013 via mobile

The hotel was very nice, clean and the staff are friendly. The location is not the best, it is not that close to the boat cruises or the main area of town. It is walkable but it isn't a short walk. Breakfast, which was included in the price, was very unappealing.

Stayed July 2013, traveled as a couple
Helpful?
Thank justatravel73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markham, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 25, 2013

Stayed one night (Friday July 12) on the way to Lake Placid. Considering the room was about $250, I expected a half decent breakfast. What a disappointment. The only eggs were rubbery round shape blobs, the only meat I saw was sausage in similar shape that looked like greasy hamburgers, and what I assume were 'mufffins' were slightly larger than a thimble and sugary. Orange juice was nowhere to be found, nor hot water, as only one overworked woman seemed to be working the entire breakfast area, and could not keep up with restocking things and cleaning. On checkout, I mentioned my concerns, and was offered $30 off the room, but I will not return here. The location is just off the 401 in non descript area near casino, but nowhere near the water. I will book earlier next time and stay at Gananoque Inn, which is far superior to this place in almost every way.

Frank

Stayed July 2013, traveled as a couple
Helpful?
3 Thank frankd53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Gananoque, responded to this review, August 10, 2013
Dear frankd53,

Thank you for bringing your experience to our attention. It was good to hear that the issues you encountered was rectified appropriately. Our goal is to provide superior customer service and a unique stay to all of our guests. We are sorry your stay was negatively affected by the breakfast choices you received which did not meet your expectations. Your feedback will be addressed with the appropriate department to ensure we are providing the best stay for guests at all times.

We hope that you will consider giving us another chance in the future. Thank you again for your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 15, 2013

Modern hotel in a quaint little town. Certainly priced high compared to other Holiday Inn Express's. Staff were friendly and there were some Casino coupons available at check-in. Even priority points requirements were extremely high, I avoid using this place if it were for loyalty points only.

Room Tip: Not within walking distance to local tourist attractions except casino
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lloyd_031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Qu'Appelle
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 9, 2013 via mobile

The air conditioner was rattling each time it started up and made a good nights sleep difficult. Rather than use the asthmatic air com. I,decided to open the window, the lock fellc off in my hand.
When we checked out in the morning I mention the above to the desk staff who treated it with indifference and made no apology for any of these things.
I feel as well the hotel is well overpriced for what they provide.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank photogs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Gananoque, responded to this review, July 27, 2013
Dear photogs2,

Thank you for taking the time to complete a review on your stay. Please accept my sincerest apologies for the air conditioning unit and window issue you have experienced. Your comments are being shared with the hotel management and appropriate action will be taken. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 8, 2013

We booked this hotel as an in-between for many of the places that we wanted to visit while in the 1000 Islands on the Canadian side. It had free breakfast, a pool, gym and Wi-fi, all of which were all important to us. An added bonus was the sauna in the pool area and the outdoor deck in the back. We found the breakfast to be well stocked each morning with a very friendly attendant, but we never saw the token pancake machine and cinnamon rolls that Holiday Inn Express advertises. Even the hotel lobby has a sign noting the pancakes?!? Having stayed at this chain many times, these are just items that you come to look forward too. The initial room that we were placed in would not cool down and sounded as though there were coins rattling around in the AC unit. On the second morning, we went to the front desk to discuss this and got the impression that we just did not know how to use an AC unit. We did not appreciate this at all! We were offered an upgrade and room move for the remainder of our stay. Both rooms were very nice and offered comfortable beds. The second room clearly had a working AC unit that kept temperature as set without making noises or turning on/off constantly. This is definitely a convenient location for many attractions! We would choose this property again.

Room Tip: If you have trouble walking, you will want a room near the elevator as the halls are long.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HHMR H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Level Contributor
132 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed June 26, 2013

Stayed in this hotel for a night. It's a basic Holiday Inn hotel, closer to the casino than the waterfront. There are bars and restaurants in the area.
When entering the hotel for the first time, there was a really strong odor. The odor vanished the next day. The rooms are allright, even though our bathroom wasn't very clean as there were hairs in the bathtub. The TV is a bit of a hassle to figure out at first, the wifi works intermittently. It was down for several hours in the morning.
The breakfast room is ok, but one would hope for Holiday Inn to be more ecological. They were using paper plates, styrofoam cups and plastic cutlery. This is fine for a picnic, but at a hotel one would expect that proper plates and cutlery would be in use.
The most negative aspect, is the poor sound insulation in the hotel. The room doors SLAM shut, and this is very annoying as every door being shut can be heard in your room. Also, someone was smoking in their room, and the cigarette smoke smelled in the hallway for hours.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Gananoque, responded to this review, July 16, 2013
Dear alo6,

Thank you for staying with us. I am glad you liked your room accommodations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Suites Gananoque

Property: Holiday Inn Express Suites Gananoque
Address: 777 King St E, Gananoque, Ontario K7G 1H4, Canada
Phone Number:
Location: Canada > Ontario > Gananoque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Gananoque 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Few Hotels in Gananoque Can Match Our Features The Holiday Inn Express Hotel & Suites 1000 Islands - Gananoque, one of the newest Gananoque, Ontario hotels, is situated in the heart of the Thousand Islands. Our hotel's location is just off Hwy 2 and close to Hwy 401. Leisure guests enjoy the convenience of our St. Lawrence River hotel's location, which is close to historic Gananoque and the Gananoque Boat Line. Day trips to Boldt Castle, scenic cruises, sport fishing and Fort Henry are easily accessible from here. You can test your luck at the 1000 Islands OLG Casino, just 0.5 km away from us. Few hotels in Gananoque, Ontario offer corporate guests a better location than we do. We're halfway between Ottawa & Syracuse and Montreal & Toronto. There are three meeting rooms that can handle up to 200 guests, with catering, video conferencing and A/V equipment for the perfect business event. Naturally, there is high-speed Internet access to keep you connect during your stay in the Thousand Islands. Our hotel's upscale amenities will delight every guest. You can start your day with a visit to the free hot breakfast buffet and relax at the end of it in the indoor pool or sauna. The bright and airy Fitness Centre offers a large TV to make workouts fly by. Our rooms feature a microwave and fridge for added value. Our award-winning Gananoque hotel's location and amenities will make your 1000 Islands visit just about perfect. ... more   less 
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Also Known As:
Holiday Inn Express Suites Gananoque Hotel Gananoque
Holiday Inn Express Gananoque
Holiday Inn Gananoque
Holiday Inn Express Suites Gananoque Ontario, Canada

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