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“Bad bad bad don't go”

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Colonial Resort & Spa
Ranked #6 of 10 Hotels in Gananoque
Reviewed August 3, 2014

This resort was really a mislead! It is neither a resort nor a spa. The floors of room were dirty the room musty and bed covers full.... Tv is so small that you would not have it in your basement!! The jacuzzi is a joke and they took so much time to give out the room... Way past the check in time plus when we expressed our disappointment the front desk women snapped at us. Being in the service industry if you cannot accept criticism that too a good one then you need to shut down!! Only good thing is the pool but please don't fall into the trap when they lure you with it

  • Stayed: August 2014
    • Value
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1  Thank Vimisun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 - 131 of 249 reviews

Reviewed July 27, 2014

Stayed one night and that was enough. When we got into our room there was very musty smell. We also noticed lots of little flying bugs in the room but the bathroom was covered in them. The hotel is very dated and the air conditioning was a window unit and very old and noisy. The pool was murky. It included breakfast. If you only eat muffins and cereal you got it. There was nothing else. All the tables still needed to be cleaned when we came for breakfast at 8. The breakfast room was empty yet all the tables needed to be cleaned. We chose this hotel because it said it was a resort and spa but I guess the owners have a very different idea of what a resort and spa mean. We came here to celebrate our 25th anniversary. We will not be back.

Room Tip: Don't pick this "resort and spa" you will be disappontede
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  • Stayed: July 2014, traveled as a couple
    • Location
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2  Thank meathead56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2014

Clean rooms but needs updating. Wi-Fi reception very poor even in the reception area. Breakfast was good and could order a cooked breakfast for an extra price. Caters for tour groups and there were 2 during the time we stayed. There was "entertainment." Don't know if this was available if no tours booked. The one we watched was an Elvis impersonator - not very good but certainly know how to work the groups often by involving the ladies and making them laugh.

  • Stayed: June 2014, traveled as a couple
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    • Cleanliness
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1  Thank Vivienne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2014

Stayed for on night and it was okay. It's a very tired resort they have tried to update. Used the pool which was okay it was somewhat murky but warm enough. Not much shade around pool when there are lots of people there. Rooms are air conditioned by window units which makes it a bit noisy. The rooms were clean enough but certainly not bright and cheery. Breakfast was included so we went to dining room. It was make your own cereal, muffins, toast, and bagels. Included coffee and juices. It was something to start the day at least. This hotel is a basic place not the hilton, but for the price it was okay.

Room Tip: Was supposed to include wifi but had no luck on iPhone or iPad.
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  • Stayed: July 2014, traveled as a couple
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2  Thank sunsandlover77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014

I simply loved the ambiente there! The pool was great - although they close it at night. Breakfast was good as well. The rooms are nice too, a bit dark, but still okay. Unfortunatelly they turn off the wifi at night, but during the day the wifi was great! :) I will come back!

  • Stayed: July 2014, traveled solo
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1  Thank Viktoria U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2014 via mobile

Small room, pool was not clean. Wifi didn't work. Felt it was not worth the money. Would have been okay if cheaper.
We did get breakfast. Rooms were clean. The layout was nice and it was quiet and in the quieter part of town (about 3kms on road out of town)

Not sure if we'd stay here again at this price.

Stayed: June 2014, traveled with friends
3  Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

I went on a bus trip with Sookram bus tours from Sudbury Ontario, with a friend to the 1000 Islands and we stayed at the Colonial Resort and Spa in Gananoque Ontario. The resort was very nice and all breakfasts and suppers were included as well as the day excursions on this 5 day trip. The grounds were lovely and the meals were excellent. they had aheated indoor pool and a spa there as well. The staff were very friendly and helpful and the rooms were very comfortable. we also had nightly entertainment who were very good. The only drawback was that they didn't have elevators and my friend used a walker.

  • Stayed: October 2013, traveled with friends
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6  Thank yvonnesellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Colonial Resort & Spa

Address: 780 King St W, Gananoque, Ontario K7G 2H5, Canada
Phone Number:
Location: Canada > Ontario > Gananoque
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Gananoque
Price Range: $70 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Colonial Resort & Spa 3*
Number of rooms: 54
Official Description (provided by the hotel):
Colonial Resort & Spa is a full service property situation on 10 relaxing acres. We are seasonal (May 1 to October 25). We have 54 guests rooms including some rooms with fireplace and jacuzzi tub. We have a gift shop, bar, spa, indoor heated pool, steam room, sauna, hot tub as well as an outdoor pool, shuffleboard, horseshoes, bocce ball, and walking path. We are close to the 1000 Islands Cruise, helicopter rides, theatre, casino, Fort Henry and more! ... more   less 
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Also Known As:
Colonial Hotel Gananoque
Colonial Resort & Spa Gananoque, Ontario, Canada

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